Nursing HomeMedicaid Medicare 5-star

Bellarose Nursing and Rehab

Strong Medicare quality ratings; public reviewers often praise modern, clean, and well-maintained facility. Still worth an in-person visit.

200 Bellarose Lake Way, Garner, NC 27529|100 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 51 Google reviews

(919) 985-8400 Directions Website

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What this means for your family

Bellarose Nursing and Rehab has a strong overall Medicare rating. Public reviewers frequently mention: modern, clean, and well-maintained facility and effective physical and occupational therapy programs. Review the component ratings and current source records before deciding.

Google Reviews

56 public Google reviews available

Bellarose Nursing and Rehab is a visually appealing, modern facility that receives high praise for its physical environment and therapy departments. However, families report significant inconsistencies in nursing care, communication, and management, with several accounts of neglect, poor bedside manner, and issues with medical oversight.

Quality Themes

Tap a score for details

Strengths

Modern, clean, and well-maintained facility
Effective physical and occupational therapy programs
Welcoming and aesthetically pleasing environment
Compassionate care during end-of-life transitions

Concerns

Poor communication and responsiveness from nursing staff (mentioned by 6 reviewers)
Understaffing leading to neglect of basic needs (mentioned by 4 reviewers)
Inconsistent medical oversight and poor management (mentioned by 4 reviewers)
Admission practices perceived as discriminatory or selective (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 56 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your 5-star CMS health inspection rating, what specific protocols do you have in place to ensure that level of cleanliness and safety is maintained consistently throughout the day?
2I noticed some families have expressed concerns regarding communication; what is the standard process for keeping family members updated on their loved one's daily status and any changes in their care plan?
3With the facility's strong reputation for physical and occupational therapy, how do you ensure that residents receive consistent attention and support from the nursing staff to complement their rehabilitation progress?
4Could you walk me through how your team manages medication administration and oversight to ensure accuracy and timely delivery for residents?
5What opportunities are available for residents to socialize and engage in activities, and how do you ensure that those who may need extra assistance are actively included in the daily life of the facility?
6In the event of a medical concern or an emergency, what is the protocol for notifying the family, and how do you ensure that the nursing staff remains responsive during those critical moments?

Personalized based on this facility's data

Key Review Excerpts

“The staff was fantastic, the care and concern was phenomenal. I highly recommend this very caring and professional facility”

Long-term resident's family · 2019★★★★★

“The facility is beautiful and the CNA's and nurses are caring, thoughtful, and compassionate. My mom lived there from December 6th, 2017 through July 11, 2018. During her stay there she was always very happy, very well taken care of, felt safe”

Long-term resident's family · 2019★★★★★

“The staff, however, not all, but most, I found were not very attentive, and the communication which is very important in that situation was poor to say the least. You got the feeling you were being a pain when you requested something”

Long-term resident's family · 2019★★☆☆☆

Source: 56 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.44hrs

59%

Registered nurses for medical care

Total Nursing

4.46hrs

All nurses + aides combined

Staff Turnover

25%

Lower is better (< 30% = good)

RN Turnover

42%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility59.7%

Worse than Avg

Here

59.7%

14.1%

18.3%

Wake

14.5%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

5.9%

Wake

7.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

15.4%

14.0%

Wake

14.7%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

93.5%

92.0%

Wake

89.0%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.4%

Worse than Avg

Here

27.4%

19.0%

20.7%

Wake

21.7%

Residents needing more daily help over time

↓ Lower is better

This Facility21.1%

Worse than Avg

Here

21.1%

13.9%

15.6%

Wake

14.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.5%

Better than Avg

Here

96.5%

82.0%

80.6%

Wake

75.0%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.0%

Better than Avg

Here

93.0%

79.8%

78.1%

Wake

77.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.4%

Wake

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

4findings in history

Latest survey: 0 · well below NC avg (5.6)

Bellarose Nursing and Rehab has a relatively clean record with only 4 deficiencies across 2 surveys over three years. The main issues involved resident rights (privacy of records and grievance procedures) and facility safety (fire alarm systems and electrical equipment). All deficiencies have been corrected by the facility, with no complaint-triggered violations, suggesting responsive management when problems are identified.

May 16, 2024Routine1 finding

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Dec 9, 2022Routine3 findings

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0585Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bellarose Nursing and Rehab

Organization Type

for profit

Ownership & Management

Owners

Evans, Kisa

Owner

13%

Evans, Toni

Owner

Miller, William

Owner

Sherrill, Debbie

Owner

25%

Key personnel

Burroughs, WilliamW-2 Managing EmployeeDixon, JustinW-2 Managing EmployeeEvans, KisaW-2 Managing EmployeeEvans, RobertW-2 Managing EmployeeRichardson, SandraW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(919) 985-8400

bellarosehealth.com

200 Bellarose Lake Way

Garner, NC 27529

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

51 reviews from families & visitors

Official Website

Visit bellarosehealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.