Bella Vita Health and Rehabilitation Center
Limited public data on Bella Vita Health and Rehabilitation Center. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 465 Google reviews
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What this means for your family
This facility's physical therapy and certain individual staff members have been noted as strengths. However, the high frequency of reports regarding neglect, pest infestations, and understaffing is a major red flag that requires direct investigation and verification during your visit.
Google Reviews
Google Reviews
465 reviews analyzed“Families should exercise extreme caution when considering this facility due to frequent and severe reports of patient neglect, hygiene issues, and pest infestations. While some individuals praise the kindness of specific staff members and the quality of physical therapy, these positive experiences are overshadowed by numerous allegations of medical errors, understaffing, and poor sanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Effective physical therapy services
- Friendly admissions and case management
Concerns
- Severe patient neglect and lack of monitoring (mentioned by 5 reviewers)
- Unsanitary conditions and pest infestations (mentioned by 4 reviewers)
- Critical understaffing and slow response times (mentioned by 4 reviewers)
- Poor food quality and nutritional management (mentioned by 3 reviewers)
- Inadequate medication management and errors (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your individual staff members; how do you ensure that this level of personal care is maintained during busy shifts?
- 2What specific protocols do you have in place to ensure medication is administered accurately and that all medical needs are monitored closely?
- 3Could you tell me more about your cleaning and maintenance schedules to ensure the resident living areas and dining spaces stay fresh and hygienic?
- 4Since some families have mentioned the importance of nutrition, could you describe the meal planning process and how you ensure food quality meets everyone's dietary needs?
- 5How does the nursing team handle medical emergencies or urgent calls during the night when fewer staff members might be on duty?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The quality of care and compassion for each patient is inspiring. I’m touched to watch the staff interact with the patients as if they are their own parent or family member.”
“The neglect was so severe my husband literally lost his will to live. They dropped him. They provided virtually no PT or OT.”
“I am very pleased with Bella Vita Health and Rehabilitation Center for the way they have taken care of two of my Wards. It's a hard job, but they are kind and work very hard to make sure everyone is well cared for and I am informed.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 31, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Mar 3, 2026ComplaintCleanReport
This complaint survey was conducted on March 3, 2026, with the investigation of complaints: 00158310. No deficiencies were cited.
Dec 9, 2025Other12Report
Based on observation, the facility failed to maintain oxygen cylinders in a code-compliant and safe manner. Failure to maintain oxygen in a safe and orderly environment could result in injury or death of any staff and residents.
Based on review of the facility Emergency Plan (EP) record review, and staff interview, it was determined the facility failed to develop and maintain an emergency preparedness communication plan that complies with Federal, State and local laws and must include contact information related to staff, entities providing services under arrangement, residents' physicians, next of kin, guardian or custodian, other facilities and volunteers be reviewed and updated at least annually. Failure to have an emergency preparedness communication plan that includes specific information could lead to the harm to all patients and staff.
Based on a record review and staff interview, it was determined that the facility failed to ensure that its Emergency Preparedness plan included documentation for the emergency and standby power systems. Failure to implement the emergency and standby power systems plan during an emergency could lead to harm of all residents and staff.Â
Based on observation, the facility allowed conflicting signage, chevrons pointing in the wrong direction, on an exit sign above a corridor exit door designated as an exit path. Allowing the use of signage with conflicting information could harm all patients and/or staff needing to utilize the exit in the event of a fire or emergency.
Based on observation, the facility failed to ensure there were no penetrations in the firewall of a hazard room. Failing to maintain the firewall in a hazardous room could cause harm to the patients and/or staff in the area in the event of a fire due to rapid fire travel.
Based on observation, the facility failed to maintain smoke detectors in two locations. Failure to maintain the fire/smoke alarm detectors could cause harm to all staff and residents in the area during an emergency.
Based on observations and interviews, the facility failed to provide automatic sprinkler protection for the attached canopies in three locations around the facility. Failing to provide automatic sprinklers in all areas of the facility could cause harm to all of the residents and/or staff in the area in the event of a fire.
Based on observation, it was determined that the facility failed to maintain the sprinkler system, sprinkler heads, and escutcheon plates, which are part of the entire sprinkler frame and assembly, in several areas of the facility. Failing to maintain the sprinkler heads and escutcheon plates could cause harm to the residents by allowing a fire to spread before the temperature is reached to set off the sprinkler head.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, potentially harming all patients and/or staff in the affected areas.
Based on observation, the facility failed to fill penetrations in five (5) smoke barriers. Failing to seal penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the entire facility, potentially harming all residents and staff in the area in the event of a fire.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter under varied conditions, to familiarize staff with conditions under an actual fire, can result in harm to all residents and/or staff during an actual fire or emergency situation.
Based on observation, it was determined that the facility failed to provide non-combustible ashtrays in all areas where smoking is permitted, and metal containers with self-closing cover devices into which ashtrays can be emptied. Failure to provide non-combustible ashtrays for the proper disposal of cigarette butts and ashes could result harm to all residents and staff in the area in the event of fire.
Oct 1, 2025ComplaintCleanReport
An onsite complaint survey was conducted on October 1, 2025 to investigate complaints # 00145251 and 00145906. There were no deficiencies cited.
Sep 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 15, 2025 for the investigation of intake #00144438, 00143314, 00143074, AZ00188458, AZ00188380, AZ00183906, AZ00183898. There were no deficiencies cited.
Jul 17, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 17, 2025 for the investigation of intake #00135323, 00135292, 00136002, 00136608. There were no deficiencies cited.
Apr 30, 2025ComplaintCleanReport
The complaint survey was conducted on April 30, 2025, with the investigation of intake #: 00127156 and AZ00224328. There were no deficiencies cited.
Mar 19, 2025Complaint
A complaint survey was conducted on March 19, 2025 for the investigation of intake #00121230. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Contact
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References & Resources
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Google Reviews
465 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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