The Rehabilitation Center at the Palazzo
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 143 Google reviews

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What this means for your family
The Palazzo operates as two distinct entities: a highly-rated independent living community and a problematic skilled nursing/memory care unit. If you are considering independent living, the amenities and staff are excellent; however, if you are looking for skilled nursing or memory care, the consistent reports of neglect, hygiene issues, and slow response times are major red flags that require thorough on-site investigation.
Google Reviews
Google Reviews
143 reviews analyzed“The Palazzo is a complex facility that functions as both a 55+ independent living community and a skilled nursing/rehab center, leading to highly polarized reviews. While independent living residents frequently praise the resort-like amenities, social activities, and helpful leasing staff, the skilled nursing and memory care units face severe, recurring allegations of neglect, understaffing, and poor communication. Families considering the nursing or memory care wings should exercise extreme caution due to consistent reports of delayed response times and hygiene concerns.”
Quality Themes
Tap a score for detailsStrengths
- Resort-style amenities and social activities
- Helpful and professional leasing/administrative staff
- Well-maintained and attractive physical grounds
- Strong independent living community atmosphere
Concerns
- Severe understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Unsanitary conditions including odors and pest issues (mentioned by 6 reviewers)
- Neglect and lack of supervision in memory care/skilled nursing (mentioned by 8 reviewers)
- Unprofessional or rude staff interactions (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how beautiful and well-maintained the grounds are; what kind of social activities or group outings do you typically organize for the residents?
- 2With the administrative team being so professional and helpful during our visit, how do you ensure that same level of communication is maintained between the nursing staff and our family?
- 3How does the nursing team manage call light response times during the night shifts to ensure everyone is attended to promptly?
- 4What specific protocols are in place for medication management and monitoring to ensure accuracy for every resident?
- 5How do you ensure the cleanliness and upkeep of the resident rooms and common areas are maintained to the high standard of the facility's resort-style amenities?
- 6What is the process for supervising residents in the memory care unit to ensure they are safe and well-attended to at all times?
Personalized based on this facility's data
Key Review Excerpts
“My spouse is there. The problems with this senior living community seem to be mostly with the 2nd floor which is skilled nursing. Hubby has experienced several problems already mentioned here... long wait times when he rings his call button (20 minutes to 3 hours).”
“Our mother went into the Memory Care unit in August 2021 from that day until she was hospitalized In October 2021 due to lack of supervision from evening until she was found in the early AM completely bruised, broken arm and numerous other injuries.”
“I spent 36 days here recently in rehab. The PT department is exemplary. Without them I could not have returned home. The nursing and wound care people were kind, caring and always so pleasant.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering several federal inspections, with 39 deficiencies found across three surveys in areas including medication management, infection control, and fire safety protocols. The facility has recurring issues with smoke barriers and emergency power systems appearing in multiple surveys, though all violations have been corrected by the provider after citation.
Mar 25, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jun 27, 2025Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 8, 2023Routine8
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 8, 2023Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jul 28, 2022Routine19
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
The Rehabilitation Center at the Palazzo
for profit
Chain Affiliation
Aspen Skilled Healthcare
34 facilities nationwide
Chain avg rating: 3.5/5 · Rank 26 of 34
Ownership & Management
Owners
Jacaranda Healthcare Group LLC
Owner · Organization
Bradshaw, Peter
Owner (parent company)
Case, Ryan
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Thompson, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit palazzoseniorapartments.com
Medicare data downloads
Original nursing home datasets
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