Bel Air at Teravista
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 176 Google reviews
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What this means for your family
The exceptional physical therapy and the beautiful, clean environment make this a top-tier choice for short-term rehabilitation. However, if you are considering long-term care, you must closely monitor response times to call lights and verify that medication protocols are being strictly followed, as these are the facility's primary recurring issues.
Google Reviews
Google Reviews
176 reviews on Google“Bel Air at Teravista is highly regarded for its beautiful, hotel-like facility and an exceptional physical therapy team that many families credit with successful rehabilitations. However, potential residents should be aware of significant, recurring reports regarding slow response times to call buttons and inconsistent nursing care, particularly during overnight shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Beautiful, modern, and clean facility
- Compassionate and professional rehabilitation staff
- Welcoming and friendly administrative team
Concerns
- Slow response times to call buttons (mentioned by 5 reviewers)
- Inconsistent nursing/aide attentiveness (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Food quality and temperature inconsistency (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive, templated responses to acknowledge reviews. While they attempt to redirect negative feedback to a corporate email, they do not provide personalized solutions or direct engagement with the specific details mentioned in most reviews.
Questions for Your Tour
- 1It's great to see how much the administration engages with the community online; how does that same level of communication translate to how you update families on a resident's daily care?
- 2We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how the rehab process works for new residents?
- 3How does the nursing team manage call buttons and ensure that residents receive timely assistance during the night shifts?
- 4What specific protocols are in place to ensure medication is administered accurately and on a consistent schedule?
- 5We want to make sure meals are a highlight of the day; how do you ensure food stays at the right temperature and meets different dietary needs?
- 6Can you describe what a typical day of social activities and engagement looks like for the residents here?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is fabulous. Your loved one will be treated as enough as if they are their own family member.”
“The decor is like a fancy hotel. The library has a vast selection of books and there is a hair salon. They take care of medications, meals, and diaper changes.”
“While my mother was in severe medical distress, staff were playing loud music late at night, mocking her, and making humiliating comments about her condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 13 complaints that led to federal citations, particularly around medication management, fire safety systems, and accident prevention. The most recurring issues involve pharmacy services appearing across multiple years, fire safety equipment problems (sprinklers, alarms, extinguishers), and repeated accident hazard violations. While the facility corrects deficiencies when cited, the persistent nature of medication errors and safety concerns, combined with the high number of family complaints, suggests ongoing operational challenges that warrant careful consideration during any visit.
Jan 12, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 19, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 10, 2025Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jan 14, 2025
$10,361
Fine
Aug 24, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
BEL AIR CONTINUING CARE CENTER LTD CO
JORGE CALDERON
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 37
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
176 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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