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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 181 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Bel Air at Teravista has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy. Some reviewers note concerns about slow response times to call buttons (mentioned by 5 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Bel Air at Teravista is highly regarded for its beautiful, hotel-like facility and an exceptional physical therapy team that many families credit with successful rehabilitations. However, potential residents should be aware of significant, recurring reports regarding slow response times to call buttons and inconsistent nursing care, particularly during overnight shifts.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 157 analyzed
The owner relies heavily on a small set of repetitive, templated responses to acknowledge reviews. While they attempt to redirect negative feedback to a corporate email, they do not provide personalized solutions or direct engagement with the specific details mentioned in most reviews.
Personalized based on this facility's data
Key Review Excerpts
“The decor is like a fancy hotel. The library has a vast selection of books and there is a hair salon. They take care of medications, meals, and diaper changes.”
“While my mother was in severe medical distress, staff were playing loud music late at night, mocking her, and making humiliating comments about her condition.”
“The nurses, aids and wound care specialist are proficient in their skills, compassionate and on every pod of living quarters, 24/7.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing 13 complaints that led to federal citations, particularly around medication management, fire safety systems, and accident prevention. The most recurring issues involve pharmacy services appearing across multiple years, fire safety equipment problems (sprinklers, alarms, extinguishers), and repeated accident hazard violations. While the facility corrects deficiencies when cited, the persistent nature of medication errors and safety concerns, combined with the high number of family complaints, suggests ongoing operational challenges that warrant careful consideration during any visit.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Federal Penalties
Fine
Jan 14, 2025
$10,361
Fine
Aug 24, 2024
$8,827
Hamilton County Hospital District
for profit
BEL AIR CONTINUING CARE CENTER LTD CO
JORGE CALDERON
Cantex Continuing Care
37 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 37
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
181 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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