Bay Marina Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 124 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (28 vs median 13.0)
- High RN turnover (75%)
Bottom 25% in CA · Below recommended RN staffing · Worst in SHLOMO RECHNITZ chain · $22,584 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for rehabilitation, as many residents report significant physical progress thanks to the skilled therapy team. However, because of documented allegations regarding the theft of belongings and medication errors, families should perform frequent, unannounced visits and maintain a strict inventory of all resident property.
Google Reviews
Google Reviews
124 reviews on Google“Families considering Bay Marina Post Acute will find a facility highly praised for its effective rehabilitation therapy and a kind, attentive nursing staff, specifically mentioning Nurse Maria and Nurse Asia. While many reviewers highlight the clean and welcoming environment, there are serious, isolated allegations regarding medication management, theft of belongings, and neglectful wound care that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Effective and encouraging rehabilitation therapy
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Engaging resident activities and games
- Good quality food options
Concerns
- Theft of resident belongings and medication (mentioned by 2 reviewers)
- Inadequate wound care and medical neglect (mentioned by 2 reviewers)
- Poor communication from administration/social workers (mentioned by 2 reviewers)
- Inconsistent responsiveness to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rarely reference specific details from the reviews. Most responses consist of standard professional boilerplate regarding 'the highest standard of care.'
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation therapy and the quality of the food here; could you tell us more about the daily meal schedule and the types of activities available for residents?
- 2Since we want to ensure everything is handled precisely, what specific protocols do you have in place for medication management and tracking?
- 3How does the nursing team ensure that call lights are responded to promptly, especially during shift changes or overnight hours?
- 4Can you walk us through your process for managing wound care and how the medical team monitors for any changes in a resident's physical condition?
- 5What steps are taken to ensure that all resident belongings and personal medications are kept secure and accounted for within their rooms?
- 6How does the administration or social work team stay in touch with families to provide regular updates on a resident's well-being?
Personalized based on this facility's data
Key Review Excerpts
“Bay Marina Post Acute has been a real comfort for our family. Bailey’s therapy sessions are well run, the food actually tastes good, and the building looks clean and welcoming.”
“I had to be rescued from this place, they were selling prescriptions, I was supposed to be given wound care change and clean up at least twice daily, by the time a nurse and security guard snuck me out the back to the the waiting paramedics and legal help I hadn't had my wound care done in a week”
“I have been in the facility for 1 year when i came i could not walk but thanks to bay marina I'm walking and thank God everyday for there rehab staff!!!!”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bay Marina Post Acute has a concerning pattern of 24 complaint-triggered deficiencies where families filed reports about serious issues including resident abuse, neglect, and inadequate care response. The facility shows recurring problems with fire safety systems, emergency preparedness, medication management, and resident rights that persist across multiple surveys from 2019 to 2025. While the facility reports corrections for most violations, the repeated nature of safety and care deficiencies suggests ongoing systemic issues that warrant careful consideration before placement.
Mar 20, 2026Complaint1
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Jan 23, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 2, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 8, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 10, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Jun 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Aug 28, 2023
$4,588
Fine
Aug 21, 2023
$4,587
Fine
Jul 31, 2023
$13,409
Ownership & Operations
Who Operates This Facility
Bay Marina Post Acute
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 15 of 16 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit brookdalehwc.com
Medicare data downloads
Original nursing home datasets
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