Barnes-Jewish Extended Care
Strong Medicare quality ratings; families often praise exceptional concierge services. Still worth an in-person visit.
based on 320 Google reviews
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What this means for your family
This facility has a highly regarded concierge service and effective therapy teams, which can make for a pleasant stay for those who are independent. However, families should be extremely cautious regarding medical oversight; ensure you have a plan for frequent in-person advocacy, as multiple reviewers reported significant issues with medication management and basic care responsiveness.
Google Reviews
Google Reviews
320 reviews on Google“Barnes-Jewish Extended Care receives polarized feedback, with many reviewers praising the concierge, Angela, for her exceptional support and personalized attention. However, significant concerns exist regarding inconsistent nursing care, reports of neglect, and poor communication from administrative and social work staff. While many patients report successful rehab outcomes, others describe distressing experiences with medication management and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional concierge services
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive nursing staff (specific individuals)
Concerns
- Inconsistent nursing and aide responsiveness (mentioned by 7 reviewers)
- Medication errors or delays (mentioned by 4 reviewers)
- Poor communication and unhelpful social work staff (mentioned by 4 reviewers)
- Inadequate or cold food service (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 219 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given that some families have expressed concerns regarding medication timing, could you walk me through the specific process and safety checks you use to ensure residents receive their medications on schedule?
- 3With your focus on physical and occupational therapy, how do you ensure that residents are consistently engaged and supported by staff outside of their scheduled therapy sessions?
- 4I see that dining is an area you are working to improve; could you tell me about the current meal service options and how you handle specific dietary preferences or requests for warmer, more personalized meals?
- 5How does your social work team facilitate regular updates with families, and what is the best way for us to stay informed about our loved one's care plan?
- 6In instances where a resident might need immediate assistance, what is the standard protocol for ensuring a prompt response from nursing or aide staff?
Personalized based on this facility's data
Key Review Excerpts
“The concierge, Angela, is truly an asset and made my stay a positive experience. Her personalized hands-on approach to her area of patient care made all the difference.”
“My 77-year-old mother was transferred to BJC Extended Care, but it’s a BJC facility in name only. Had I known that, I would have had her go elsewhere.”
“My father was transferred here from BJH after 30 days in their care and is not getting the treatment or respect he deserves. He was left to sit in his waste for three hours without assistance while the aide he asked for help told him she wouldn’t clean it up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 10 measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents who fell and were seriously hurt
Residents who got a urinary tract infection
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Barnes-Jewish Extended Care has a concerning pattern of care deficiencies, with families filing complaint reports that triggered inspections in 2025 regarding treatment quality and dietary accommodations. The facility shows recurring issues across multiple surveys in daily living assistance, treatment care, and respiratory care, along with persistent fire safety and dietary service problems. While all deficiencies have correction dates, the repeated violations in core care areas suggest ongoing challenges with maintaining consistent quality standards.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 23, 2024Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 18, 2022Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 12, 2019Routine7
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Barnes-Jewish Extended Care
nonprofit
Chain Affiliation
Bjc Healthcare
4 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 3
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
320 reviews from families & visitors
Official Website
Visit bethesdahealth.org
Medicare data downloads
Original nursing home datasets
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