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Nursing HomeMedicaid

Barnes-Jewish Extended Care

Strong Medicare quality ratings; families often praise exceptional concierge services. Still worth an in-person visit.

401 Corporate Park Drive, Saint Louis, MO 63105120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 320 Google reviews

5
4
3
2
1

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What this means for your family

This facility has a highly regarded concierge service and effective therapy teams, which can make for a pleasant stay for those who are independent. However, families should be extremely cautious regarding medical oversight; ensure you have a plan for frequent in-person advocacy, as multiple reviewers reported significant issues with medication management and basic care responsiveness.

Google Reviews

Google Reviews

320 reviews on Google
Barnes-Jewish Extended Care receives polarized feedback, with many reviewers praising the concierge, Angela, for her exceptional support and personalized attention. However, significant concerns exist regarding inconsistent nursing care, reports of neglect, and poor communication from administrative and social work staff. While many patients report successful rehab outcomes, others describe distressing experiences with medication management and staff responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean8.0Activities7.0Meds3.0Memory3.0Comms4.0ValueN/A

Strengths

  • Exceptional concierge services
  • Effective physical and occupational therapy
  • Clean and well-maintained facility
  • Compassionate and attentive nursing staff (specific individuals)

Concerns

  • Inconsistent nursing and aide responsiveness (mentioned by 7 reviewers)
  • Medication errors or delays (mentioned by 4 reviewers)
  • Poor communication and unhelpful social work staff (mentioned by 4 reviewers)
  • Inadequate or cold food service (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

2342.32022(3)3.72023(26)4.32024(58)4.72025(98)4.52026(34)

Distribution · 219 analyzed

5
175
4
10
3
6
2
4
1
24

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given that some families have expressed concerns regarding medication timing, could you walk me through the specific process and safety checks you use to ensure residents receive their medications on schedule?
  • 3With your focus on physical and occupational therapy, how do you ensure that residents are consistently engaged and supported by staff outside of their scheduled therapy sessions?
  • 4I see that dining is an area you are working to improve; could you tell me about the current meal service options and how you handle specific dietary preferences or requests for warmer, more personalized meals?
  • 5How does your social work team facilitate regular updates with families, and what is the best way for us to stay informed about our loved one's care plan?
  • 6In instances where a resident might need immediate assistance, what is the standard protocol for ensuring a prompt response from nursing or aide staff?

Personalized based on this facility's data


Key Review Excerpts

The concierge, Angela, is truly an asset and made my stay a positive experience. Her personalized hands-on approach to her area of patient care made all the difference.

Rehab patient · 2024★★★★★

My 77-year-old mother was transferred to BJC Extended Care, but it’s a BJC facility in name only. Had I known that, I would have had her go elsewhere.

Memory care family member · 2024★★★★★

My father was transferred here from BJH after 30 days in their care and is not getting the treatment or respect he deserves. He was left to sit in his waste for three hours without assistance while the aide he asked for help told him she wouldn’t clean it up.

Long-term resident's family · 2024★★★★
Source: 320 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.93hrs
OK
Registered nurses for medical care
Total Nursing
5.68hrs
OK
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 10 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.4%
MO
17.9%
St. louis
18.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.2%
Worse than Avg
Here
76.2%
US
93.4%
MO
84.4%
St. louis
83.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
MO
4.7%
St. louis
6.0%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
MO
4.1%
St. louis
3.5%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.5%
St. louis
1.8%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
0.9%
MO
1.2%
St. louis
1.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
81.8%
MO
65.9%
St. louis
64.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility48.4%
Worse than Avg
Here
48.4%
US
79.7%
MO
63.5%
St. louis
65.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
MO
2.2%
St. louis
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (12.0)
3 complaint-triggered

Barnes-Jewish Extended Care has a concerning pattern of care deficiencies, with families filing complaint reports that triggered inspections in 2025 regarding treatment quality and dietary accommodations. The facility shows recurring issues across multiple surveys in daily living assistance, treatment care, and respiratory care, along with persistent fire safety and dietary service problems. While all deficiencies have correction dates, the repeated violations in core care areas suggest ongoing challenges with maintaining consistent quality standards.

Mar 6, 2026Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 8, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

May 23, 2024Routine
9
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 18, 2022Routine
15
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 12, 2019Routine
7
0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0567Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Barnes-Jewish Extended Care

Organization Type

nonprofit

Chain Affiliation

Chain Name

Bjc Healthcare

Chain Size

4 facilities nationwide

Chain avg rating: 4.0/5 · Rank 2 of 3

Ownership & Management

Key personnel

Cannon, RobertOfficer / DirectorDubinsky, RobertOfficer / DirectorGoldberg, SusanOfficer / DirectorGorman, MaryOfficer / DirectorGupta, MahendraOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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