Balanced Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 6.0)
Bottom 25% in FL · Critically understaffed (RN) · Above average staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $114,133 in fines
What this means for your family
While some families report excellent, compassionate care from specific staff members, the facility suffers from persistent reports of poor cleanliness and communication issues. If you consider this facility, we strongly recommend unannounced visits to inspect the environment yourself and asking specifically about their after-hours management presence.
Google Reviews
Google Reviews
59 reviews on Google“Balanced Healthcare receives highly polarized feedback, with some families praising the compassionate, hardworking staff and others reporting severe neglect and unsanitary conditions. While some visitors highlight dedicated care and effective administration, multiple reviewers describe the facility as dirty, understaffed, and difficult to communicate with. Families should be aware of significant concerns regarding facility hygiene, responsiveness, and professional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective administrative support for complex processes
- Strong rehab therapy team
- Professional unit management
Concerns
- Poor facility cleanliness and pest issues (mentioned by 6 reviewers)
- Rude or unresponsive staff and management (mentioned by 6 reviewers)
- Inadequate staffing levels and reliance on agency workers (mentioned by 4 reviewers)
- Difficulty with communication and reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy team and nursing staff; how do those professionals work together to support a resident's daily recovery goals?
- 2What specific steps is the facility taking to ensure the rooms and common areas are kept clean and well-maintained for the residents?
- 3How does the management team ensure that communication remains clear and consistent between the nursing staff and family members?
- 4Can you tell us more about the daily activities and social events available to help residents stay engaged with the community?
- 5What is the protocol for managing medications and ensuring there are no errors in a resident's daily routine?
- 6In the event of a medical emergency after hours, how is the transition of care handled between the floor staff and the on-call medical team?
Personalized based on this facility's data
Key Review Excerpts
“My husband was in Balance Health care for 3 months before he passed away. Everyone that works there are so nice and very professional. They really cared about my husband and treated him so well.”
“At first glance, the facility doesn't appear to be the greatest, but after all was said and done, my family and I are very thankful for the care that my dad received from the staff there.”
“I was initially skeptical about moving my loved one to Balanced Healthcare due to the previous owner’s poor reputation. However, my concerns were quickly alleviated. The staff, nurses, and therapy team have been outstanding!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
6
measures
5
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in 9 deficiencies, including serious concerns about abuse protection and accident hazards that have recurred multiple times. The facility shows recurring problems with accident prevention, care planning, and medication management across surveys from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in critical safety areas suggests ongoing challenges with maintaining consistent care standards.
Mar 26, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 7, 2024Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 7, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Feb 14, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 24, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2023Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 14, 2024
$98,540
Fine
Aug 13, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Balanced Healthcare
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 65 of 94 (Worst)
Ownership & Management
Owners
St Petersburg FL Holdco LLC
Owner · Organization
FL Oc Opco LLC
Owner (parent company) · Organization
Orchid Cove Snf Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit bhochg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Bayside Terrace Senior Living
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