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Strong Medicare quality ratings; public reviewers often praise highly effective and motivating physical therapy team. Still worth an in-person visit.
based on 337 Google reviews
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Az - Rio Vista Post Acute and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly effective and motivating physical therapy team and engaging and active social activities department. Review the component ratings and current source records before deciding.
Rio Vista Post Acute and Rehabilitation receives highly polarized feedback, with many patients praising the physical therapy department for their recovery, while others report severe neglect and hygiene issues. Families frequently express frustration over poor communication, slow response times to call lights, and a lack of cleanliness in patient rooms. While some residents describe a welcoming and professional environment, others highlight alarming incidents of patients being left in soiled conditions or experiencing medical complications due to perceived staff negligence.
Quality Themes
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Distribution · 248 analyzed
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Key Review Excerpts
“The entire floor where the patients are located smells like urine and feces at almost all times. There is a lot of workers present, however the answer you will receive when your loved one cannot get assistance expeditio”
“The therapy department is fantastic with new gym. They also have an excellent wound care team. The food could certainly be better.”
“My mother broke her femur and was sent to this facility in February 2025. She spent almost 2 months in this facility. I constantly complained about the treatment. From leaving pills all over the bedside table to staff neglecting patients”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
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Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering inspections, with recurring issues in wound care management and resident care quality appearing across multiple surveys from 2022 to 2025. The facility has faced deficiencies in pressure ulcer prevention and treatment, care planning, accident prevention, and infection control. While all violations show correction dates, the persistence of wound care problems suggests ongoing challenges in this critical area.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Source: AZ State Licensing Agency
An off-site review of modification application was completed on January 28, 2026. No deficiencies were noted.
A complaint survey was conducted on December 31, 2025 for the investigation of intake(s) #: 00150740, 00153321, 00152997, 00152297. There were no deficiencies cited.
The onsite complaint survey was conducted on November 25,2025 and investigated complaints# 2666213.There were no deficiencies cited.
The risk-based investigation of intakes # 2247331, 2247330, 2247314, 2247303, 2247122, 2247339, 2247150, 2247337 ,2247176, 2247161, 2247288, 2247266, and 2247241 was conducted on October 22, 2025. The following deficiencies were cited:
Based on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure an allegation of abuse was reported timely within 2 hours to mandated entities.
The complaint survey was conducted on October 20, 2025, with the investigation of intake #00148054. There were no deficiencies cited:
The state complaint survey was conducted on October 6, 2025, through October 6, 2025, of the following complaint number # 00146713. There were no deficiencies cited.
The investigation of complaint # 00145300, 00145968 was conducted on October 3, 2025. There were no deficiencies cited.
An onsite complaint survey was conducted on July 29, 2025 for the investigation of intake #00135190, 00135027, 00137101, AZ00214662, AZ00212639, AZ00212232. There were no deficiencies cited.
Az - Rio Vista Post Acute and Rehabilitation
for profit
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 328 (Highest rating)
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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