Az - Rio Vista Post Acute and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective and motivating physical therapy team. Still worth an in-person visit.
based on 308 Google reviews
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What this means for your family
While the physical therapy team is consistently praised for helping patients regain mobility, the facility suffers from significant systemic issues regarding hygiene and responsiveness. If you choose this facility, we strongly recommend visiting daily to ensure your loved one's basic needs are met and to maintain direct communication with the nursing staff.
Google Reviews
Google Reviews
308 reviews on Google“Rio Vista Post Acute and Rehabilitation receives highly polarized feedback, with many patients praising the physical therapy department for their recovery, while others report severe neglect and hygiene issues. Families frequently express frustration over poor communication, slow response times to call lights, and a lack of cleanliness in patient rooms. While some residents describe a welcoming and professional environment, others highlight alarming incidents of patients being left in soiled conditions or experiencing medical complications due to perceived staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and motivating physical therapy team
- Engaging and active social activities department
- Friendly and compassionate individual staff members
- Successful post-surgery rehabilitation outcomes
Concerns
- Slow or ignored response to call lights (mentioned by 14 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 9 reviewers)
- Lack of communication with family and case managers (mentioned by 8 reviewers)
- Poor quality or inappropriate food (mentioned by 7 reviewers)
- Understaffing leading to neglect (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those therapy goals into the resident's daily routine outside of scheduled sessions?
- 2I noticed some feedback regarding response times for call lights; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3Communication is very important to our family; what is the standard process for keeping family members updated on changes in a resident's care or health status?
- 4Could you walk me through your current housekeeping schedule and how you maintain a clean and fresh environment throughout the common areas and resident rooms?
- 5How do you manage dietary preferences and nutritional needs to ensure that residents are satisfied with their meal options?
- 6With a 3-star staffing rating, how do you ensure that your team is adequately supported to provide consistent, high-quality care during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The entire floor where the patients are located smells like urine and feces at almost all times. There is a lot of workers present, however the answer you will receive when your loved one cannot get assistance expeditio”
“The therapy department is fantastic with new gym. They also have an excellent wound care team. The food could certainly be better.”
“My mother broke her femur and was sent to this facility in February 2025. She spent almost 2 months in this facility. I constantly complained about the treatment. From leaving pills all over the bedside table to staff neglecting patients”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, with recurring issues in wound care management and resident care quality appearing across multiple surveys from 2022 to 2025. The facility has faced deficiencies in pressure ulcer prevention and treatment, care planning, accident prevention, and infection control. While all violations show correction dates, the persistence of wound care problems suggests ongoing challenges in this critical area.
May 7, 2025Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 4, 2025Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
May 26, 2023Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 4, 2022Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 28, 2026OtherCleanReport
An off-site review of modification application was completed on January 28, 2026. No deficiencies were noted.
Dec 31, 2025ComplaintCleanReport
A complaint survey was conducted on December 31, 2025 for the investigation of intake(s) #: 00150740, 00153321, 00152997, 00152297. There were no deficiencies cited.
Nov 25, 2025ComplaintCleanReport
The onsite complaint survey was conducted on November 25,2025 and investigated complaints# 2666213.There were no deficiencies cited.
Oct 22, 2025Complaint
The risk-based investigation of intakes # 2247331, 2247330, 2247314, 2247303, 2247122, 2247339, 2247150, 2247337 ,2247176, 2247161, 2247288, 2247266, and 2247241 was conducted on October 22, 2025. The following deficiencies were cited:
Based on observation, interview, review of clinical record, and review of facility policy and procedure, the facility failed to ensure an allegation of abuse was reported timely within 2 hours to mandated entities.
Oct 20, 2025ComplaintCleanReport
The complaint survey was conducted on October 20, 2025, with the investigation of intake #00148054. There were no deficiencies cited:
Oct 6, 2025ComplaintCleanReport
The state complaint survey was conducted on October 6, 2025, through October 6, 2025, of the following complaint number # 00146713. There were no deficiencies cited.
Oct 3, 2025ComplaintCleanReport
The investigation of complaint # 00145300, 00145968 was conducted on October 3, 2025. There were no deficiencies cited.
Jul 29, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 29, 2025 for the investigation of intake #00135190, 00135027, 00137101, AZ00214662, AZ00212639, AZ00212232. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Az - Rio Vista Post Acute and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 41 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
308 reviews from families & visitors
Official Website
Visit riovistapa.com
Medicare data downloads
Original nursing home datasets
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