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Assisted Living

Peoria Vista

Families consistently rate this highly — reviewers highlight warm, family-like environment. Schedule a visit to confirm the fit.

10430 West Royal Palm Road, Country Meadows · Peoria, AZ 85345Licensed & Active
Google rating
4.2/5

based on 5 Google reviews

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What this means for your family

This facility is an excellent choice for residents looking to regain mobility in a clean, caring, and home-like setting. However, families should clarify the current visitation policies and observe staff interactions during visits to ensure their expectations for professionalism are met.

Google Reviews

Google Reviews

5 reviews analyzed
Peoria Vista is highly regarded by several families for its warm, home-like environment and its ability to help residents regain physical strength. While many reviewers praise the attentive and kind staff, one highly critical review alleges unprofessional behavior and inconsistent enforcement of visitation policies.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Warm, family-like environment
  • Attentive and caring staff
  • Clean and well-maintained facility
  • Effective physical rehabilitation/strength gains

Concerns

  • Inconsistent or strict visitation enforcement (mentioned by 2 reviewers)
  • Allegations of unprofessional staff behavior

Rating Trends

Tap a year to see what changed

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such lovely things about the warm, family-like atmosphere here; how do you foster that sense of community among the residents?
  • 2Since we've seen great results with physical rehabilitation in your facility, could you tell us more about how you support residents in maintaining their strength and mobility?
  • 3What is the best way for our family to stay updated on our loved one's well-being and daily activities?
  • 4How do you manage communication with families regarding any changes in a resident's health or daily routine?
  • 5Could you walk us through your protocols for handling medical emergencies or sudden health changes during the night?
  • 6What are your current guidelines regarding visiting hours and how do you balance resident privacy with family togetherness?

Personalized based on this facility's data


Key Review Excerpts

I arrived confined to a wheelchair and very weak. After a couple of months, I use a walker exclusively n have gained a lot of strength.

Resident · 2024★★★★★

They allowed us to vist our grandpa whenever as well as let our grandpa see his 3 yr old great granddaughter. He had everything he needed to make sure he was comfortable.

Grandchild of resident · 2024★★★★★

Peoria Vista Care was very clean smelled good and the staff and other patients there were very nice.

Son of resident · 2024★★★★★
Source: 5 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

4total
4deficiencies
Sep 19, 2024Complaint
CleanReport

An on-site investigation of complaints AZ00216290 and AZ00216177 was conducted on September 19, 2024 and no deficiencies were cited.

Aug 19, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00214173 was conducted on August 19, 2024 and no deficiencies were cited.

Jul 26, 2024Complaint
CleanReport

An on-site investigation of complaint AZ00213048 was conducted on July 26, 2024 and no deficiencies were cited.

Jan 26, 2024Complaint

This Statement of Deficiencies (SOD) supercedes the SOD sent on February 12, 2024: The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ0000204936, AZ00205184 and AZ00197251 conducted on January 26, 2024:

A governing authority shall:R9-10-803.A.9Corrected Feb 20, 2024

Based on documentation review, record review, and interview, the governing authority failed to ensure compliance with A.R.S. \'a7 36-411, for two of three personnel members sampled. Findings include: 1. A review of E1's personnel record revealed E1 was hired as a caregiver on December 13, 2023. The record included E1's application for employment which reflected employment history between 2019 and E1's date of hire. However, evidence of good faith efforts to contact E1's previous employers to obtain information about E1's fitness to work in an assisted living environment was not available for review. 2. A review of E3's personnel record revealed E3 was hired as a manager on September 1, 2023. The record included E3's application for employment which reflected employment history between 2022 and E3's date of hire. However, evidence of good faith efforts to contact E3's previous employers to obtain information about E3's fitness to work in an assisted living environment was not available for review. 3. In an interview E1 acknowledged the governing authority failed to ensure compliance with A.R.S. \'a7 36-411 pertaining to E1's and E3's employment.

A manager of an assisted living facility authorized to provide directed care services shall ensure that:R9-10-815.F.2.a.i-iiCorrected Feb 20, 2024

Based on documentation review, observation, and interview, the manager failed to ensure for a facility authorized to provide directed care services, there was a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort and provided access to an outside area which allowed the resident to be at least 30 feet away from the facility and controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a potential elopement risk for residents. Findings include: 1. A review of the Department's documentation revealed the facility was authorized to provide directed care services. 2. During a tour of the facility the Compliance Officer observed a door on the back of the facility which exited to the back patio and back yard area. The door was equipped with a key turn dead bolt lock, a non-locking handle and a door chime designed to alert employees when the door opened. The deadbolt lock did not have a key inserted and was not engaged as the Compliance Officer was able to easily open the door. When the door opened, no door alarm sounded to alert employees of the egress of a resident from the facility. 3. In an interview, E1 acknowledged the patio door did not have an alarm or controls to alert employees of a resident's egress from the facility.

If an assisted living facility provides medication administration, a manager shall ensure that:R9-10-816.B.3.aCorrected Feb 20, 2024

Based on record review and interview, the manager failed to ensure medication administered to a resident is administered by an individual under direction of a medical practitioner for two of two residents sampled. Findings include: 1. A review of R1's and R2's s medical record revealed a current service plan which indicated R1 and R2 received medication administration. R1's and R2's medical record reveled a medication administration record which indicated R1 and R2 were being administered medication as prescribed. However, R1's and R2's medical record did not contain evidence of documentation of an individual authorized by a medical practitioner to administer medication under the direction of the medical practitioner. 2. A review of facility policy and procedures revealed a policy regarding medication administration which stated: "Only individuals designated by the physician or medical practitioner will be allowed to administer medication." 3. In an interview E1 acknowledged R1 and R2 were administered medication as ordered, however authorization to administer medication had not been obtained from R1's or R2's medical provider.

A manager shall ensure that:R9-10-818.A.4Corrected Feb 20, 2024

Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. Findings include: 1. A review of facility staffing schedules revealed the facility had two shifts, 7:00 a.m. - 7:00 p.m. and 7:00 p.m.-7:00 a.m. 2. A review of facility documentation revealed documentation of disaster drills for employees on both shifts conducted in January and April, 2023. However, evidence of documentation of disaster drills for employees working 7:00 p.m.-7:00 a.m., conducted in July 2023, or in October 2023 was not available for review. 3. In an interview, E1 acknowledged a disaster drill for employees was not conducted on each shift at least once every three months and documented as required. Technical assistance regarding this requirement was provided during an on-site compliance survey conducted on November 15, 2022.

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References & Resources

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