Ayden Healthcare of Waterville
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews
Watch Ayden Healthcare of Waterville
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report a dedicated and fun staff, the facility is currently facing serious allegations regarding cleanliness and communication failures. We strongly advise visiting in person during off-hours to verify the responsiveness of the nursing staff and the overall sanitary conditions before making a decision.
Google Reviews
Google Reviews
12 reviews on Google“Ayden Healthcare of Waterville receives polarized feedback, with some reviewers praising the staff's dedication and others reporting severe concerns regarding cleanliness, odors, and communication. Families should be aware of reports describing the facility as unsanitary and unresponsive, particularly during night hours, which stand in stark contrast to the positive experiences shared by others.”
Quality Themes
Tap a score for detailsStrengths
- Caring and hardworking staff members
- Positive and engaging atmosphere
Concerns
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Lack of communication and unresponsive nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management is very responsive to feedback online; how does the leadership team work with families to address any concerns about facility cleanliness or upkeep?
- 2What specific steps are being taken to improve communication between the nursing staff and family members regarding daily care updates?
- 3How does the nursing team ensure that medical needs are addressed promptly, especially during the overnight hours or in an emergency?
- 4What kind of daily activities or social programs are available to help residents stay engaged and part of the community atmosphere?
- 5Could you tell me more about the current staffing levels and how you ensure there is enough support for each resident's needs?
- 6What is the process for notifying families if there is a change in a resident's health status or if a specific care plan needs adjustment?
Personalized based on this facility's data
Key Review Excerpts
“This facility has the most caring, hardworking team. The time and effort they put in every day to the wellbeing of their patients is so appreciated.”
“Residents don't have a phone to contact them and the nurses don't answer the phones to talk to residents especially at night-- among other gross deficiencies.”
“I don’t know how or why it this place is absolutely terrible , it’s nasty staff Is very disrespectful to the individual it’s not clean it smells and i advise everyone to get their loved ones home .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 18 complaints against this facility, triggering investigations that found serious issues including abuse protection failures and inadequate nutrition and hydration. The most recurring problems involve environmental safety and cleanliness, accident prevention, and nutrition management. While all deficiencies show correction dates, the pattern of repeated complaints about basic care and safety standards suggests ongoing quality concerns that families should carefully consider.
Sep 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 8, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Apr 29, 2024Complaint2
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Mar 13, 2024Routine19
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 13, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Aug 25, 2023
$75,286
Ownership & Operations
Who Operates This Facility
Ayden Healthcare of Waterville
for profit
Chain Affiliation
Ayden Healthcare
11 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 11
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Astoria Place of Waterville
1.5 miNursing Home · Waterville, OH
Whitehouse Country Manor
3.8 miNursing Home · Whitehouse, OH
Otterbein Monclova
5.0 miNursing Home · Monclova, OH
Avalon by Otterbein at Perrysburg
5.7 miNursing Home · Perrysburg, OH
Lakes of Monclova Health Campus the
6.0 miNursing Home · Maumee, OH
St Clare Commons
6.4 miNursing Home · Perrysburg, OH