Astoria Place of Waterville
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (26 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · $17,345 in fines · Abuse citation
What this means for your family
Given the recent reports of severe neglect and safety incidents, we strongly advise families to conduct an unannounced visit and speak directly with current residents and staff. While some families report positive experiences, the recurring themes of poor hygiene and lack of supervision are critical red flags that require thorough investigation before placing a loved one here.
Google Reviews
Google Reviews
35 reviews on Google“Astoria Place of Waterville (also known as Heritage Village of Waterville) receives highly polarized reviews, with recent feedback highlighting severe concerns regarding patient safety, neglect, and hygiene. While some family members praise individual staff members for their dedication, multiple reports describe residents sitting in their own waste, poor communication, and a lack of adequate supervision leading to dangerous incidents. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming allegations of neglect and safety failures reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing staff
- Helpful physical and respiratory therapy
- Active facility events and engagement
Concerns
- Neglect and hygiene issues (residents left in waste) (mentioned by 4 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 2 reviewers)
- Allegations of physical safety failures and violence (mentioned by 2 reviewers)
- Facility is run-down and poorly maintained (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current plan for improving the cleanliness and overall upkeep of the resident living areas?
- 2I noticed the facility has a very active event calendar; could you walk me through how you ensure residents are consistently engaged and supported during these daily activities?
- 3Communication is very important to our family; what is the most reliable way for us to reach the nursing staff directly if we have urgent questions or concerns?
- 4With your focus on physical and respiratory therapy, how do you coordinate that care with the daily hygiene and personal assistance needs of the residents?
- 5I see that you actively respond to feedback online; how do you use that input to make concrete changes to the quality of care provided here?
- 6What specific protocols do you have in place to ensure resident safety and consistent supervision, especially during night shifts or high-traffic times?
Personalized based on this facility's data
Key Review Excerpts
“My dad sits in his own waste all day . They take away his button for assistance. They take his food away . When we complain about mistreatment they just take it out on my dad when the higher up bosses leave or the weekend comes.”
“I just found out that my cousin was in this place Kimberly Moore and that she was strangled to death by another patient. I would love to know how this is even possible.”
“The physical place is run down, sorely in need of 'little chore' maintenance -- flopping handles”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 14 complaints against Astoria Place, raising serious concerns about protection from abuse and neglect, which appeared in multiple complaint investigations, along with safety hazards and infection control problems. The facility has struggled with recurring issues in resident protection, care quality, and environmental safety across surveys spanning several years. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests ongoing challenges with consistent quality care and resident safety.
Jan 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 27, 2025Complaint5
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Routine23
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jun 18, 2025Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 27, 2025
$26,685
Fine
Aug 27, 2025
$38,350
Payment Denial
Aug 27, 2025
58-day denial
Fine
Mar 21, 2025
$17,616
Ownership & Operations
Who Operates This Facility
Astoria Place of Waterville
for profit
Chain Affiliation
Certus Healthcare
10 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 11
Ownership & Management
Owners
Oh Care Equity LLC
Owner · Organization
Dipasqua, Jason
Owner
Fishman, Shmuel
Owner
Orgel, Joseph
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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