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Nursing HomeMedicaid Investigative

Astoria Place of Waterville

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

555 Anthony Wayne Trail, Waterville, OH 4356690 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 35 Google reviews

5
4
3
2
1
Astoria Place of Waterville Nursing Home in Waterville, OH — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (26 vs median 8.0)

Bottom 25% in OH · Below recommended RN staffing · $17,345 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the recent reports of severe neglect and safety incidents, we strongly advise families to conduct an unannounced visit and speak directly with current residents and staff. While some families report positive experiences, the recurring themes of poor hygiene and lack of supervision are critical red flags that require thorough investigation before placing a loved one here.

Google Reviews

Google Reviews

35 reviews on Google
Astoria Place of Waterville (also known as Heritage Village of Waterville) receives highly polarized reviews, with recent feedback highlighting severe concerns regarding patient safety, neglect, and hygiene. While some family members praise individual staff members for their dedication, multiple reports describe residents sitting in their own waste, poor communication, and a lack of adequate supervision leading to dangerous incidents. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the alarming allegations of neglect and safety failures reported by others.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean2.0Activities7.0Meds2.0Memory1.0Comms2.0ValueN/A

Strengths

  • Dedicated individual nursing staff
  • Helpful physical and respiratory therapy
  • Active facility events and engagement

Concerns

  • Neglect and hygiene issues (residents left in waste) (mentioned by 4 reviewers)
  • Poor communication and inability to reach staff by phone (mentioned by 2 reviewers)
  • Allegations of physical safety failures and violence (mentioned by 2 reviewers)
  • Facility is run-down and poorly maintained (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(2)'21(1)'23(3)'25(9)'26(6)

Distribution · 39 analyzed

5
18
4
2
3
2
2
1
1
16

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current plan for improving the cleanliness and overall upkeep of the resident living areas?
  • 2I noticed the facility has a very active event calendar; could you walk me through how you ensure residents are consistently engaged and supported during these daily activities?
  • 3Communication is very important to our family; what is the most reliable way for us to reach the nursing staff directly if we have urgent questions or concerns?
  • 4With your focus on physical and respiratory therapy, how do you coordinate that care with the daily hygiene and personal assistance needs of the residents?
  • 5I see that you actively respond to feedback online; how do you use that input to make concrete changes to the quality of care provided here?
  • 6What specific protocols do you have in place to ensure resident safety and consistent supervision, especially during night shifts or high-traffic times?

Personalized based on this facility's data


Key Review Excerpts

My dad sits in his own waste all day . They take away his button for assistance. They take his food away . When we complain about mistreatment they just take it out on my dad when the higher up bosses leave or the weekend comes.

Long-term resident's family · 2024☆☆☆☆

I just found out that my cousin was in this place Kimberly Moore and that she was strangled to death by another patient. I would love to know how this is even possible.

Memory care family member · 2025☆☆☆☆

The physical place is run down, sorely in need of 'little chore' maintenance -- flopping handles

Family member · 2024☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.52hrs
86%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
57%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
12.1%
OH
28.2%
Lucas
23.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility42.6%
Worse than Avg
Here
42.6%
US
19.5%
OH
25.4%
Lucas
23.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.4%
OH
21.6%
Lucas
23.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.8%
Worse than Avg
Here
20.8%
US
15.4%
OH
9.4%
Lucas
9.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.3%
OH
6.9%
Lucas
7.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
14.4%
OH
5.8%
Lucas
5.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.5%
Worse than Avg
Here
45.5%
US
79.7%
OH
75.6%
Lucas
67.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility65.8%
Worse than Avg
Here
65.8%
US
81.8%
OH
78.4%
Lucas
74.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Lucas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
4penalties
Well above state avg (10.1)
14 complaint-triggered
$17,345 in fines

Families filed 14 complaints against Astoria Place, raising serious concerns about protection from abuse and neglect, which appeared in multiple complaint investigations, along with safety hazards and infection control problems. The facility has struggled with recurring issues in resident protection, care quality, and environmental safety across surveys spanning several years. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas suggests ongoing challenges with consistent quality care and resident safety.

Jan 8, 2026Complaint
2
0742Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Sep 30, 2025Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 27, 2025Complaint
5
0805Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 27, 2025Routine
23
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jun 18, 2025Complaint
2
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 21, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Aug 27, 2025

$26,685

Fine

Aug 27, 2025

$38,350

Payment Denial

Aug 27, 2025

58-day denial

Fine

Mar 21, 2025

$17,616

Ownership & Operations

Who Operates This Facility

Owner / Operator

Astoria Place of Waterville

Organization Type

for profit

Chain Affiliation

Chain Name

Certus Healthcare

Chain Size

10 facilities nationwide

Chain avg rating: 2.1/5 · Rank 5 of 11

Ownership & Management

Owners

Oh Care Equity LLC

Owner · Organization

50%

Dipasqua, Jason

Owner

15%

Fishman, Shmuel

Owner

35%

Orgel, Joseph

Owner (parent company)

33%

Key personnel

Fishman, ShmuelW-2 Managing EmployeeDipasqua, JasonOfficer / DirectorDipasqua, JasonOfficer / DirectorFishman, ShmuelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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