Avista Senior Living Sumner
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
Avista Senior Living Sumner has shown a strong upward trend in resident satisfaction, with recent families praising the attentive staff and smooth transition processes. While the facility is well-regarded for its warm environment, we recommend asking management about their current protocols for resident record-keeping and dietary customization to ensure they meet your specific needs.
Google Reviews
Google Reviews
33 reviews on Google“Avista Senior Living Sumner (formerly Franklin Place) is widely praised by families for its warm, attentive staff and welcoming atmosphere. Reviewers frequently highlight that their loved ones have transitioned well and feel genuinely cared for, though some older reviews mention concerns regarding administrative organization and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Effective transition support for new residents
- Strong communication and rapport with families
Concerns
- Administrative disorganization and poor record-keeping (mentioned by 2 reviewers)
- Concerns regarding food quality and nutritional content (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2With a smaller community of 51 residents, how do you ensure that administrative processes and personal records stay organized and up-to-date?
- 3I’ve heard great things about your team's warmth, but could you tell me how you handle the transition process to make sure new residents feel at home right away?
- 4What is the process for reviewing and updating your menu options to ensure they meet the nutritional needs and taste preferences of your residents?
- 5Could you walk me through your protocol for medical emergencies and how you keep families informed when a resident needs extra care?
- 6What kind of social activities or programs do you have planned for this month that encourage residents to connect with one another?
Personalized based on this facility's data
Key Review Excerpts
“Avista has been a breath of fresh air. After 3 years at a facility that seldom managed to deliver the basics in their contract, Avista has been welcoming, warm, clean and well maintained.”
“We knew this was the place for Mom as soon as we walked in the doors. She’s been here since February and has transitioned beautifully. Friendly staff, fun and interesting activities, good meals.”
“I placed my 95 year old mother at Franklin Place in June. I was very reluctant but could no longer safely care for her... After in depth conversations and research I was confident Franklin Place was the correct facility for her and her care needs.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 19, 2026Inspection
This document is a cover letter confirming that deficiencies for WAC 388-78A-2480 and its subsections were corrected, and that a follow-up inspection on 03/19/2026 found no deficiencies.
—Enforcement$300.00Report
This is an uncorrected deficiency previously cited on November 17, 2025. A civil fine of $300.00 was imposed.
The licensee failed to develop and implement a system to ensure one newly hired staff member was screened for tuberculosis within three days of employment.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit avistaseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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