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Assisted Living

Avista Senior Living Ferndale

Families consistently rate this highly — reviewers highlight warm, homelike atmosphere. Schedule a visit to confirm the fit.

2240 Main St, Ferndale, WA 9824847 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.4/5

based on 48 Google reviews

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What this means for your family

While many families appreciate the warm, family-like atmosphere and the dedication of the staff, there are recurring reports of medication management errors and facility maintenance issues. We strongly recommend asking management specifically about their current medication refill protocols and recent staff turnover rates before committing.

Google Reviews

Google Reviews

48 reviews on Google
Avista Senior Living Ferndale is frequently praised for its warm, homelike environment and a staff that many families describe as compassionate and attentive. However, recent reviews highlight significant operational concerns, including inconsistent medication management and facility maintenance issues such as prolonged kitchen repairs. While many families feel their loved ones are treated like family, others have raised serious alarms regarding staff turnover and regulatory compliance.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean8.0Activities9.0Meds3.0MemoryN/AComms8.0Value7.0

Strengths

  • Warm, homelike atmosphere
  • Compassionate and friendly staff
  • Strong communication from management
  • Active social environment and events

Concerns

  • Inconsistent medication management and delays in refills (mentioned by 2 reviewers)
  • High staff turnover and lack of training (mentioned by 2 reviewers)
  • Facility maintenance issues and infrastructure problems (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.1'17(7)4.84.3'19(4)5.05.0'22(1)5.04.3'25(19)4.5'26(11)

Distribution · 52 analyzed

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11 reviews posted between May 21, 2025May 24, 2025 · 11 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 2With a smaller community of 47 residents, what are some of the most popular social events or activities that really bring everyone together?
  • 3Could you walk me through your current process for medication management and how you ensure timely refills and accuracy for each resident?
  • 4How do you approach staff training and retention to ensure that residents are consistently supported by familiar, well-prepared caregivers?
  • 5As the facility ages, what is your current plan for ongoing maintenance and infrastructure updates to keep the living environment comfortable and safe?
  • 6In the event of a medical concern or emergency, what is your protocol for communicating with families and coordinating with local healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

The staff is unbelievable, saying they care is a complete understatement i have witnessed on at least 2 occasions staff come in on their day off to celebrate birthdays as well as sit with residents in their final hours.

Family member · 2026★★★★★

The staff are so kind and caring, my mom considered them all her friends. They were very transparent and communicative with me regarding my mom and her care needs.

Long-term resident's family · 2024★★★★★

Firstly, I want to start by saying this building has a habit of not ordering medication on time. Several times now I have been told by my loved one that they didn't have their medication.

Family member · 2025★★☆☆☆
Source: 48 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

7total
44deficiencies
Apr 3, 2026Inspection

Follow-up inspection on 04/03/2026 confirmed all cited deficiencies were corrected and no new deficiencies were found.

Training and home care aide certification requirementsWAC 388-78A-2474-2-bCorrected Feb 3, 2026
Training and home care aide certification requirementsWAC 388-78A-2474-2-cCorrected Feb 3, 2026
Training and home care aide certification requirementsWAC 388-78A-2474-2-aCorrected Feb 3, 2026
Training and home care aide certification requirementsWAC 388-78A-2474-2-dCorrected Feb 3, 2026
Feb 3, 2026Enforcement
$500.00Report

A civil fine of $500.00 was imposed. The facility must return a signed and dated Statement of Deficiencies (SOD) within 10 calendar days.

Training and home care aide certification requirementsWAC 388-78A-2474 (2)(a)(b)(c)(d)

The licensee failed to ensure five staff members met the long-term care workers training requirements under WAC 388-112A; this is an uncorrected deficiency previously cited on November 17, 2025.

Oct 29, 2025Fire

The inspection on 09/15/2025 was initially Disapproved. A follow-up inspection on 10/29/2025 confirmed that all previously noted violations have been corrected.

Smoking GeneralIFC 310.1Corrected Oct 29, 2025

Resident and kitchen staff smoking within 25 feet of entryways.

Extension CordsIFC 603.6Corrected Oct 29, 2025

Extension cord used as permanent wiring in room 107.

Hangers and BracketsIFC 906.7Corrected Oct 29, 2025

K-type kitchen extinguisher not mounted; sitting on the floor.

Application and UseIFC 603.5.2Corrected Oct 29, 2025

Power strips daisy-chained in living room and room 135.

Testing and MaintenanceIFC 903.5Corrected Oct 29, 2025

Missing hydraulic calculation placard, missing sprinkler escutcheon plates, and lack of annual forward flow test documentation.

Inspection, Testing and MaintenanceIFC 907.8Corrected Oct 29, 2025

Power breaker #23 in panel X for fire alarm system is missing locking device.

Jul 14, 2025Investigation

Follow-up inspection on 09/12/2025 noted no deficiencies found regarding Compliance Determinations 65469 and 61470.

Medication servicesWAC 388-78A-2210Corrected Jul 14, 2025

Facility failed to ensure resident received prescribed constipation medication; staff marked medication as 'unable to locate' instead of confirming availability, leading to two missed doses and resulting in the resident needing an enema.

Jun 4, 2024Inspection

The letter confirms that compliance determination 42228 and 39154 were addressed, with no deficiencies found during the 06/04/2024 follow-up inspection.; The facility underwent a change of ownership in July 2023, which contributed to documentation and system transition errors.; Report covers pages 23-37. Multiple staff and residents were involved in the cited deficiencies due to documentation and systemic failures.

Preventing contamination from the premises Food storageWAC 246-215-03351

Kitchen staff allowed a cake to cool on an open shelf while exposed to dust from a nearby fan.

Medication servicesWAC 388-78A-2210

Electronic Medication Administration Record (EMAR) system provided inaccurate administration instructions for 2 of 7 residents, leading to potential medication errors.

Nonavailability of medicationsWAC 388-78A-2240

Failed to obtain prescribed medications in a timely manner for 1 of 7 residents, resulting in skipped doses.

Signing negotiated service agreementWAC 388-78A-2150

Failed to ensure Negotiated Service Agreements (NSA) were signed at least annually for 3 of 7 residents.

Resident controlled medicationsWAC 388-78A-2270

Failed to assess 2 of 2 residents (Residents 4 and 5) for their ability to independently and safely self-administer medications.

Infection controlWAC 388-78A-2610

Failed to maintain a written Respiratory Protection Program and obtain medical clearance for N-95 respirator use for required staff.

Background checks - National fingerprint background checkWAC 388-78A-24642

Failed to complete national fingerprint background checks upon hire for 4 of 6 sampled staff members.

Dementia specialty trainingWAC 388-112A-0400

Failed to ensure 2 of 6 staff members completed required specialized dementia training.

Continuing education trainingWAC 388-112A-0611

Failed to ensure 2 of 6 staff members completed 12 hours of annual continuing education.

Nonavailability of medicationsWAC 388-78A-2240Corrected Apr 12, 2024

Deficiency previously cited as 39154 was corrected.

Food sanitationWAC 388-78A-2305

Failed to maintain food service facilities in compliance with WAC 246-215 regarding food storage protection.

Medication refusalWAC 388-78A-2230

Failed to notify physicians when 2 of 7 residents consistently refused prescribed medications.

Family assistance with medications and treatmentsWAC 388-78A-2290

Failed to have a written family assistance plan on file for 2 of 7 residents receiving medication help from family.

Service agreement planningWAC 388-78A-2130

Failed to ensure NSAs adequately addressed assessed needs for 2 of 7 residents, resulting in inaccurate care documentation.

InvestigationsWAC 388-78A-2371

Failed to investigate and document incidents (falls) for 2 of 7 residents (Residents 1 and 5).

Background checksWAC 388-78A-2466

Failed to ensure 2 of 6 staff members had updated biennial DSHS background checks.

Staff orientation and trainingWAC 388-78A-2450

Failed to provide documentation of facility orientation for 2 of 6 staff members.

Food worker cardsWAC 246-215-02120

Failed to ensure 1 of 6 staff members had a valid, non-expired food worker card before handling food.

Tuberculosis Testing RequiredWAC 388-78A-2480

Failed to ensure 5 of 6 staff members were screened for TB within three days of employment.

Apr 12, 2024Enforcement
$600.00Report

This letter serves as notification of a $600.00 civil fine.

Nonavailability of medicationsWAC 388-78A-2240

The licensee failed to obtain prescribed medications for two residents, resulting in them not receiving their medications as ordered and placing them at risk for medical complications. This was an uncorrected deficiency previously cited on December 22, 2023.

Nov 6, 2023Fire

The inspection report dated 09/07/2023 indicated the facility was 'Disapproved'. The follow-up report dated 11/06/2023 states all violations noted during previous related inspection(s) have been corrected and the status is 'Approved'.

Fire DrillsGroup I, E, R2 RegulationsCorrected Nov 6, 2023

Missing documentation for required 12 planned/unannounced fire drills in the previous 12 months.

Multiplug AdaptersIFC 604.4 2018Corrected Nov 6, 2023

Multi-plug adapter without overcurrent protection in use in room 111.

Owner's ResponsibilityIFC 701.6 2018 WAC 51-54ACorrected Nov 6, 2023

Unable to provide documentation for annual fire-resistance rated construction material inspection.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018Corrected Nov 6, 2023

Wet sprinkler system had deficiencies noted that were not corrected.

Portable Fire ExtinguishersIFC 906.2 2015, 2018Corrected Nov 6, 2023

Monthly maintenance for portable fire extinguisher in laundry room not completed.

Extension CordsIFC 604.5 2018Corrected Nov 6, 2023

Extension cords utilized as permanent wiring in the maintenance office and room 104.

Inspection and MaintenanceIFC 705.2 2021Corrected Nov 6, 2023

Unable to provide documentation for annual fire door inspection.

Extinguishing System ServiceIFC 904.12.5.2 2018Corrected Nov 6, 2023

Damaged foil seals on kitchen suppression system and missing documentation for monthly inspections per NFPA 17A.

Unobstructed and UnobscuredIFC 906.6 2015, 2018Corrected Nov 6, 2023

Portable fire extinguisher near room 130 was obstructed by a chair.

Activation TestIFC 1031.10.1 2018Corrected Nov 6, 2023

Unable to provide documentation for monthly 30-second emergency light activation test since March 2023.

Internally Illuminated Exit SignsIFC 1013.5 2018Corrected Nov 6, 2023

Exit sign #17 did not illuminate when test button was pushed.

Securing Compressed GasIFC 5303.5.3 2018Corrected Nov 6, 2023

Oxygen cylinders in room #117 and #132 were not secured to prevent falling.

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References & Resources

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