Avista Senior Living Ferndale
Families consistently rate this highly — reviewers highlight warm, homelike atmosphere. Schedule a visit to confirm the fit.
based on 48 Google reviews
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What this means for your family
While many families appreciate the warm, family-like atmosphere and the dedication of the staff, there are recurring reports of medication management errors and facility maintenance issues. We strongly recommend asking management specifically about their current medication refill protocols and recent staff turnover rates before committing.
Google Reviews
Google Reviews
48 reviews on Google“Avista Senior Living Ferndale is frequently praised for its warm, homelike environment and a staff that many families describe as compassionate and attentive. However, recent reviews highlight significant operational concerns, including inconsistent medication management and facility maintenance issues such as prolonged kitchen repairs. While many families feel their loved ones are treated like family, others have raised serious alarms regarding staff turnover and regulatory compliance.”
Quality Themes
Tap a score for detailsStrengths
- Warm, homelike atmosphere
- Compassionate and friendly staff
- Strong communication from management
- Active social environment and events
Concerns
- Inconsistent medication management and delays in refills (mentioned by 2 reviewers)
- High staff turnover and lack of training (mentioned by 2 reviewers)
- Facility maintenance issues and infrastructure problems (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With a smaller community of 47 residents, what are some of the most popular social events or activities that really bring everyone together?
- 3Could you walk me through your current process for medication management and how you ensure timely refills and accuracy for each resident?
- 4How do you approach staff training and retention to ensure that residents are consistently supported by familiar, well-prepared caregivers?
- 5As the facility ages, what is your current plan for ongoing maintenance and infrastructure updates to keep the living environment comfortable and safe?
- 6In the event of a medical concern or emergency, what is your protocol for communicating with families and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff is unbelievable, saying they care is a complete understatement i have witnessed on at least 2 occasions staff come in on their day off to celebrate birthdays as well as sit with residents in their final hours.”
“The staff are so kind and caring, my mom considered them all her friends. They were very transparent and communicative with me regarding my mom and her care needs.”
“Firstly, I want to start by saying this building has a habit of not ordering medication on time. Several times now I have been told by my loved one that they didn't have their medication.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 3, 2026Inspection
Follow-up inspection on 04/03/2026 confirmed all cited deficiencies were corrected and no new deficiencies were found.
Feb 3, 2026Enforcement$500.00Report
A civil fine of $500.00 was imposed. The facility must return a signed and dated Statement of Deficiencies (SOD) within 10 calendar days.
The licensee failed to ensure five staff members met the long-term care workers training requirements under WAC 388-112A; this is an uncorrected deficiency previously cited on November 17, 2025.
Oct 29, 2025Fire
The inspection on 09/15/2025 was initially Disapproved. A follow-up inspection on 10/29/2025 confirmed that all previously noted violations have been corrected.
Resident and kitchen staff smoking within 25 feet of entryways.
Extension cord used as permanent wiring in room 107.
K-type kitchen extinguisher not mounted; sitting on the floor.
Power strips daisy-chained in living room and room 135.
Missing hydraulic calculation placard, missing sprinkler escutcheon plates, and lack of annual forward flow test documentation.
Power breaker #23 in panel X for fire alarm system is missing locking device.
Jul 14, 2025Investigation
Follow-up inspection on 09/12/2025 noted no deficiencies found regarding Compliance Determinations 65469 and 61470.
Facility failed to ensure resident received prescribed constipation medication; staff marked medication as 'unable to locate' instead of confirming availability, leading to two missed doses and resulting in the resident needing an enema.
Jun 4, 2024Inspection19Report
The letter confirms that compliance determination 42228 and 39154 were addressed, with no deficiencies found during the 06/04/2024 follow-up inspection.; The facility underwent a change of ownership in July 2023, which contributed to documentation and system transition errors.; Report covers pages 23-37. Multiple staff and residents were involved in the cited deficiencies due to documentation and systemic failures.
Kitchen staff allowed a cake to cool on an open shelf while exposed to dust from a nearby fan.
Electronic Medication Administration Record (EMAR) system provided inaccurate administration instructions for 2 of 7 residents, leading to potential medication errors.
Failed to obtain prescribed medications in a timely manner for 1 of 7 residents, resulting in skipped doses.
Failed to ensure Negotiated Service Agreements (NSA) were signed at least annually for 3 of 7 residents.
Failed to assess 2 of 2 residents (Residents 4 and 5) for their ability to independently and safely self-administer medications.
Failed to maintain a written Respiratory Protection Program and obtain medical clearance for N-95 respirator use for required staff.
Failed to complete national fingerprint background checks upon hire for 4 of 6 sampled staff members.
Failed to ensure 2 of 6 staff members completed required specialized dementia training.
Failed to ensure 2 of 6 staff members completed 12 hours of annual continuing education.
Deficiency previously cited as 39154 was corrected.
Failed to maintain food service facilities in compliance with WAC 246-215 regarding food storage protection.
Failed to notify physicians when 2 of 7 residents consistently refused prescribed medications.
Failed to have a written family assistance plan on file for 2 of 7 residents receiving medication help from family.
Failed to ensure NSAs adequately addressed assessed needs for 2 of 7 residents, resulting in inaccurate care documentation.
Failed to investigate and document incidents (falls) for 2 of 7 residents (Residents 1 and 5).
Failed to ensure 2 of 6 staff members had updated biennial DSHS background checks.
Failed to provide documentation of facility orientation for 2 of 6 staff members.
Failed to ensure 1 of 6 staff members had a valid, non-expired food worker card before handling food.
Failed to ensure 5 of 6 staff members were screened for TB within three days of employment.
Apr 12, 2024Enforcement$600.00Report
This letter serves as notification of a $600.00 civil fine.
The licensee failed to obtain prescribed medications for two residents, resulting in them not receiving their medications as ordered and placing them at risk for medical complications. This was an uncorrected deficiency previously cited on December 22, 2023.
Nov 6, 2023Fire12Report
The inspection report dated 09/07/2023 indicated the facility was 'Disapproved'. The follow-up report dated 11/06/2023 states all violations noted during previous related inspection(s) have been corrected and the status is 'Approved'.
Missing documentation for required 12 planned/unannounced fire drills in the previous 12 months.
Multi-plug adapter without overcurrent protection in use in room 111.
Unable to provide documentation for annual fire-resistance rated construction material inspection.
Wet sprinkler system had deficiencies noted that were not corrected.
Monthly maintenance for portable fire extinguisher in laundry room not completed.
Extension cords utilized as permanent wiring in the maintenance office and room 104.
Unable to provide documentation for annual fire door inspection.
Damaged foil seals on kitchen suppression system and missing documentation for monthly inspections per NFPA 17A.
Portable fire extinguisher near room 130 was obstructed by a chair.
Unable to provide documentation for monthly 30-second emergency light activation test since March 2023.
Exit sign #17 did not illuminate when test button was pushed.
Oxygen cylinders in room #117 and #132 were not secured to prevent falling.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit avistaseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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