North Cascades Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 14)
Bottom 25% in WA · Meets national RN staffing standard · $347,043 in fines
What this means for your family
This facility has a very strong reputation for its rehab therapy team and many dedicated staff members who provide personalized care. However, families should be aware of recurring reports regarding slow response times for call lights and laundry management. We recommend asking specifically about staffing ratios during weekends and nights to ensure your loved one's hygiene and medication needs will be met consistently.
Google Reviews
Google Reviews
66 reviews on Google“North Cascades Health and Rehabilitation receives high praise for its dedicated nursing and CNA staff, with many residents and family members highlighting specific employees for their kindness and responsiveness. However, the facility faces recurring complaints regarding laundry services, occasional delays in call light response times, and inconsistent attention to personal hygiene needs. Families should be aware that while many report excellent rehab outcomes, there are significant reports of neglect during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated and compassionate nursing/CNA staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Strong, personalized care for many long-term residents
Concerns
- Slow response to call lights and requests for assistance (mentioned by 4 reviewers)
- Lost or delayed personal laundry services (mentioned by 3 reviewers)
- Inconsistent hygiene care and toileting assistance (mentioned by 3 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to make ongoing improvements to your care processes?
- 2With 25 recent state violations noted, what specific steps is the leadership team currently taking to improve the facility's health inspection outcomes?
- 3Since some families have noted challenges with the timing of call light responses, what is your current protocol for monitoring and ensuring timely assistance for residents?
- 4How does your team manage the logistics of personal laundry to ensure that items are tracked accurately and returned to residents promptly?
- 5Given the importance of consistent medication timing, could you walk me through your current system for medication administration and how you ensure accuracy for residents?
- 6I see your therapy programs are highly regarded; how do you integrate those physical and occupational therapy goals into the resident's daily routine and social activities?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for the last three weeks of her life and the nurses and staff took such gentle care for her. Especially grateful for MaryLynn on the 2nd floor and Nadesh. They helped walk me through hospice and end of life care.”
“The facility was clean and he was well cared for during his stay. Staff was attentive, accommodating, and therapy was focused on his particular needs with the end goal of being able to go home as soon as possible.”
“My dad was there in January after he broke fell and broke his hip. We chose North Cascades because it was the cleanest of all of the facilities we toured. The therapy team there was on point.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with frequent family complaints triggering nearly 40% of deficiencies across areas including accident prevention, medication management, and pressure ulcer care. The same safety and care issues repeatedly appear across multiple surveys, suggesting systemic problems that persist despite corrections. Recent complaints in 2025 and 2026 involved serious medication errors and resident safety hazards, indicating ongoing quality concerns that families should carefully consider before visiting.
Apr 13, 2026Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 4, 2026Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 6, 2026Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 28, 2026Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 17, 2025Complaint5
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 28, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 4, 2026
$50,440
Fine
Jan 28, 2026
$70,830
Fine
Dec 30, 2024
$15,584
Fine
Jun 20, 2024
$50,278
Fine
Mar 8, 2024
$104,832
Fine
Sep 19, 2023
$46,449
Ownership & Operations
Who Operates This Facility
North Cascades Health and Rehabilitation
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 28 of 41
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (WA) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit northcascadescare.com
Medicare data downloads
Original nursing home datasets
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