Avir at Enchanted Rock
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (85%)
- High RN turnover (100%)
Bottom 25% in Texas · Below recommended RN staffing · Very high staff turnover · $63,121 in fines
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or occupational therapy and those who value high-quality dining. However, families must remain vigilant regarding medical monitoring and should closely observe staffing levels during evening hours and weekends to ensure consistent care.
Google Reviews
Google Reviews
85 reviews analyzed“Families considering Avir Enchanted Rock (formerly Windcrest) will find a facility highly praised for its exceptional rehabilitation services and high-quality dining options. While many reviewers celebrate the compassionate nursing staff and cleanliness, there are serious, documented concerns regarding medical neglect, understaffing during evening hours, and inconsistent communication during management transitions.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy programs
- High-quality, varied meal options
- Compassionate and professional nursing staff
- Clean and well-maintained facility
Concerns
- Understaffing during evening and weekend hours (mentioned by 3 reviewers)
- Serious medical neglect and failure to monitor worsening conditions (mentioned by 2 reviewers)
- Inconsistent communication from administration and social workers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of repetitive, templated responses that often ignore the specific details of the review. While they attempt to personalize by adding names, the core message remains a copy-paste script.
Questions for Your Tour
- 1We've heard great things about your rehabilitation and physical therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2Since we want to ensure consistent care, how do you manage staffing levels and resident monitoring during the evening and weekend shifts?
- 3What is the process for communicating important medical updates or changes in a resident's condition to the family members?
- 4We noticed you are very active in responding to feedback; how does the administration use resident and family input to improve facility operations?
- 5The meal options mentioned in recent feedback sound wonderful—could you describe what a typical daily menu looks like for the residents?
- 6In the event of a medical emergency or a sudden change in health status during the night, what specific protocols are in place to ensure immediate response?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT team is a strength here with kudos sent to Tracy and Carolyn who provide excellent therapy. We are happy with the nursing/clinical care he gets.”
“Our dad did not receive the medical care or attention he needed and if we hadn't of pulled him out and taken him to the ER when we did, he would have died.”
“I am originally from Germany and I am always happy when the food takes me 'home'. I enjoyed schnitzel German potato salad and sautéed red cabbage.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing safety concerns with families filing multiple complaints, particularly regarding accident prevention which has been cited repeatedly across recent surveys. The most frequent issues involve care planning problems, infection control failures, and medication management errors. While all deficiencies show correction dates, the pattern of recurring violations in critical areas like safety supervision and the recent complaint-triggered citations for accident hazards suggest persistent quality challenges that families should carefully consider.
Jan 8, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 12, 2025Routine11
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Install proper backup exit lighting.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 19, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 13, 2024Routine21
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jan 19, 2025
$49,205
Fine
Jan 13, 2024
$13,916
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
210 WEST WINDCREST STREET OPCO LLC
RICHARD P HERREN
Chain Affiliation
Avir Health Group
117 facilities nationwide
Ownership & Management
Owners
Uvalde County Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit enchantedrockcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Avir at Fredericksburg
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The Villages of Windcrest
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Knopp Nursing & Rehab Center INC
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Knopp Healthcare and Rehab Center INC
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Knopp Retirement Center
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