See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Avalon Place

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4385 Old Sterlington Road, Monroe, LA 71203113 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 21 Google reviews

5
4
3
2
1
Avalon Place Nursing Home in Monroe, LA — Street View
Street View

Watch Avalon Place

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in LA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

While Avalon Place has a capable therapy team for short-term recovery, the facility has significant, recurring reports of neglect and poor hygiene in long-term and memory care. If you are considering this facility, I strongly recommend unannounced visits and asking specifically about their protocols for resident hygiene and staff supervision during off-hours.

Google Reviews

Google Reviews

21 reviews on Google
Avalon Place receives highly polarized feedback, with some families praising the therapy and nursing teams for their professional care, while others report severe neglect and unprofessional behavior. Critical concerns consistently include poor food quality, hygiene issues, and a lack of responsiveness from staff. Families should be aware of the significant discrepancy between positive experiences during short-term rehab and negative reports regarding long-term and memory care.

Quality Themes

Tap a score for details
Food1.0Staff5.0Clean2.0Activities1.0Meds1.0Memory1.0CommsN/AValueN/A

Strengths

  • Effective physical therapy and rehabilitation
  • Professional and courteous staff for some residents
  • Supportive environment for short-term recovery

Concerns

  • Poor food quality and unappealing meals (mentioned by 3 reviewers)
  • Unprofessional, rude, or neglectful staff behavior (mentioned by 3 reviewers)
  • Inadequate hygiene and personal care for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)1.02019(1)4.32020(4)1.02021(1)4.22023(5)4.02024(4)3.72025(6)

Distribution · 23 analyzed

5
14
4
1
3
1
2
0
1
7

How They Respond to Reviews

24%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those services are integrated into a resident's daily recovery plan?
  • 2What specific steps is the facility taking to ensure meal variety and nutritional quality for the residents during lunch and dinner?
  • 3Could you walk us through your protocols for medication management and how you ensure accuracy during shift changes?
  • 4How does the staff approach personal hygiene and daily grooming routines to ensure every resident feels well-cared for and comfortable?
  • 5What kind of social activities or special events are planned to keep residents engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the specific process for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff along with the nursing staff exceeded my expectations. My Mom was happy and always joking with everyone.

Rehab patient's child · 2023★★★★★

Some of the nursing staff bullied me and left me in a bed full of urine knowing I could not get myself to the toilet.

Former resident · 2025☆☆☆☆

They yell at the residents, play their own music loudly, lost my grandmothers hearing aid, got the other one wet, her hair is never washed, they have no activities.

Memory care family member · 2019☆☆☆☆
Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.13hrs
18%
Registered nurses for medical care
Total Nursing
3.70hrs
90%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
15.5%
LA
22.8%
Ouachita
20.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility34.2%
Worse than Avg
Here
34.2%
US
15.3%
LA
20.1%
Ouachita
21.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
14.4%
LA
19.0%
Ouachita
17.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
LA
2.1%
Ouachita
1.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.4%
LA
16.5%
Ouachita
14.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.9%
Worse than Avg
Here
86.9%
US
93.4%
LA
92.8%
Ouachita
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility28.3%
Worse than Avg
Here
28.3%
US
79.8%
LA
76.2%
Ouachita
78.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.0%
Worse than Avg
Here
58.0%
US
81.8%
LA
84.8%
Ouachita
80.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility7.4%
Worse than Avg
Here
7.4%
US
1.6%
LA
3.3%
Ouachita
3.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (8.3)
13 complaint-triggered

Families have filed multiple complaints triggering 13 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with care planning and assessment, medication management, and failing to notify families about resident incidents or changes. While all violations appear corrected by the facility, the pattern of repeated issues across multiple surveys and family complaints suggests persistent operational challenges that warrant careful consideration during your visit.

Dec 3, 2025Routine
5
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Dec 3, 2025Complaint
4
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 4, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 16, 2024Routine
9
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Oct 16, 2024Complaint
7
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Oct 11, 2023Routine
13
0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Avalon Place

Organization Type

for profit

Chain Affiliation

Chain Name

Paramount Healthcare Consultants

Chain Size

14 facilities nationwide

Chain avg rating: 2.4/5 · Rank 12 of 14

Ownership & Management

Owners

Dcz Healthcare Investments, LLC

Owner · Organization

Pkc Investments, LLC

Owner · Organization

Key personnel

Avalon Place Property, LLC5% or Greater Mortgage InterestDcz1 Ventures LLC5% or Greater Mortgage InterestPkc Investments, LLC5% or Greater Mortgage InterestHall, MatthewManagerAvalon Place Property, LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call