Avalon Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in LA · Critically understaffed (RN) · No penalties on record
What this means for your family
While Avalon Place has a capable therapy team for short-term recovery, the facility has significant, recurring reports of neglect and poor hygiene in long-term and memory care. If you are considering this facility, I strongly recommend unannounced visits and asking specifically about their protocols for resident hygiene and staff supervision during off-hours.
Google Reviews
Google Reviews
21 reviews on Google“Avalon Place receives highly polarized feedback, with some families praising the therapy and nursing teams for their professional care, while others report severe neglect and unprofessional behavior. Critical concerns consistently include poor food quality, hygiene issues, and a lack of responsiveness from staff. Families should be aware of the significant discrepancy between positive experiences during short-term rehab and negative reports regarding long-term and memory care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Professional and courteous staff for some residents
- Supportive environment for short-term recovery
Concerns
- Poor food quality and unappealing meals (mentioned by 3 reviewers)
- Unprofessional, rude, or neglectful staff behavior (mentioned by 3 reviewers)
- Inadequate hygiene and personal care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab programs; could you tell us more about how those services are integrated into a resident's daily recovery plan?
- 2What specific steps is the facility taking to ensure meal variety and nutritional quality for the residents during lunch and dinner?
- 3Could you walk us through your protocols for medication management and how you ensure accuracy during shift changes?
- 4How does the staff approach personal hygiene and daily grooming routines to ensure every resident feels well-cared for and comfortable?
- 5What kind of social activities or special events are planned to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the specific process for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff along with the nursing staff exceeded my expectations. My Mom was happy and always joking with everyone.”
“Some of the nursing staff bullied me and left me in a bed full of urine knowing I could not get myself to the toilet.”
“They yell at the residents, play their own music loudly, lost my grandmothers hearing aid, got the other one wet, her hair is never washed, they have no activities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 13 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with care planning and assessment, medication management, and failing to notify families about resident incidents or changes. While all violations appear corrected by the facility, the pattern of repeated issues across multiple surveys and family complaints suggests persistent operational challenges that warrant careful consideration during your visit.
Dec 3, 2025Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Dec 3, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 4, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 16, 2024Routine9
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Oct 16, 2024Complaint7
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Oct 11, 2023Routine13
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Avalon Place
for profit
Chain Affiliation
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 12 of 14
Ownership & Management
Owners
Dcz Healthcare Investments, LLC
Owner · Organization
Pkc Investments, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit paramounthcla.com
Medicare data downloads
Original nursing home datasets
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