Northeast La War Veterans Home
Strong Medicare quality ratings; families often praise attractive exterior and facility appearance. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
This facility has received multiple, serious reports of neglect and unprofessional conduct that should be investigated thoroughly before considering admission. If you proceed, maintain a very active presence, document all interactions, and ensure you have a clear understanding of the facility's visitation and grievance policies.
Google Reviews
Google Reviews
13 reviews on Google“Northeast LA Veterans Home faces severe, recurring allegations of neglect, poor hygiene, and unprofessional conduct by staff. While a few reviewers offer brief, positive praise, the majority of detailed accounts describe a facility where residents suffer from lack of basic care, missing personal property, and retaliatory behavior toward concerned family members.”
Quality Themes
Tap a score for detailsStrengths
- Attractive exterior and facility appearance
- Some staff members perceived as caring
Concerns
- Neglect of basic hygiene and resident care (mentioned by 3 reviewers)
- Unprofessional, rude, or disrespectful staff behavior (mentioned by 3 reviewers)
- Poor facility cleanliness and sanitation (mentioned by 2 reviewers)
- Retaliatory actions or restricted access for family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the small capacity of eight residents, how do you ensure that personalized hygiene and daily grooming needs are consistently met for each individual?
- 2Could you walk me through your current protocols for ensuring that medication management is accurate and timely for all residents?
- 3How do you foster a collaborative and open relationship with family members to ensure they feel welcome and informed about their loved one's care?
- 4What specific steps are taken to maintain a high standard of cleanliness and sanitation throughout the facility on a daily basis?
- 5How do you support your staff in maintaining a professional and compassionate environment, especially during high-stress moments?
- 6With a small, intimate resident group, what kind of daily activities or social engagement opportunities are planned to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“I am speaking out after much controversy and now being BANNED from seeing my Grandfather because I reported on LIVE AND DEAD ants in his drinking water, left soiled and in dirty clothes, not bathed, not getting the medical attention when he needs it”
“They allowed a relative toe nails grow to the back of his toes. When he passed away, they had "lost" his motorized chair. Some of his other items disappeared as well.”
“The Director and those that are in charge of the daily operations of this facility need to get out of their offices and walk the floors and inspect what they expect.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 2 measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring infection control problems, with deficiencies found in three consecutive surveys from 2023 to 2025, suggesting ongoing challenges in preventing infections. Additional issues have involved daily care assistance, respiratory care, bed rail safety, abuse prevention policies, and staffing reporting. While all deficiencies have correction dates, the repeated infection control violations indicate persistent operational struggles that families should carefully consider.
Mar 18, 2026Routine5
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Mar 6, 2025Routine3
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 26, 2024Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Northeast La War Veterans Home
government
Chain Affiliation
State of Louisiana Department of Veterans Affairs
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
State of La, Dept of Veterans Affairs
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit vetaffairs.la.gov
Medicare data downloads
Original nursing home datasets
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