Avalon Health and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 72 Google reviews
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What this means for your family
Avalon Health and Rehabilitation offers a clean environment and effective rehab services that many families appreciate. However, due to recurring reports of inconsistent staff responsiveness and hygiene issues, we strongly recommend that you visit during off-hours and weekends to observe the actual level of care provided.
Google Reviews
Google Reviews
72 reviews on Google“Avalon Health and Rehabilitation receives polarized feedback, with some families praising the dedicated staff and effective rehab services, while others report significant concerns regarding hygiene and patient neglect. While long-term residents and rehab patients have noted positive experiences with the facility's cleanliness and care, multiple reviewers have raised serious alarms about staff responsiveness and the quality of basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy services
- Clean and well-maintained facility
- Dedicated and caring nursing staff
- Engaging activities program
Concerns
- Inattentive care and hygiene neglect (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that rehabilitation is a noted strength here, could you explain how your therapy team coordinates with the nursing staff to ensure a smooth transition for residents recovering from surgery?
- 2With the facility maintaining a 3-star overall CMS rating, what specific steps is leadership taking to address the areas that currently prevent a higher rating?
- 3I noticed some feedback regarding response times; what is your current protocol for ensuring residents receive timely assistance when they press their call buttons, especially during shift changes?
- 4Maintaining high hygiene standards is very important to our family; could you walk us through your daily routine for room cleaning and personal care assistance?
- 5I see that you occasionally respond to online feedback; how does that process help your team improve the daily experience for residents?
- 6Could you share a sample calendar of your activities program and tell us how you encourage residents who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The staff is amazing. Each and everyone from the reception desk to the nurses station and social services are upbeat, helpful and dedicated to elder care. Very clean facility. Doesn't have an odor.”
“Most of the staff are genuinely kind and caring — they take time to get to know the residents and make sure they feel comfortable and cared for. You can really tell they love what they do.”
“The staff was friendly but they are like most places that are taking advantage of Medicare. Mom had speech therapy added in even though she didn’t need it. Also they are not attentive, let mom pee herself after multiple requests for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections finding deficiencies in food safety and accident prevention. The facility shows recurring issues with fire safety equipment, particularly smoke-blocking doors cited twice across different surveys. Other problems have included medication errors, abuse reporting delays, and building maintenance issues. All deficiencies have correction dates, but the repeat fire safety violations suggest ongoing facility maintenance challenges that warrant attention during any visit.
Apr 10, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 10, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 6, 2023Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 24, 2022Routine1
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Oct 6, 2023
$3,728
Ownership & Operations
Who Operates This Facility
Avalon Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 39 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit avalonhealthrehabilitation.org
Medicare data downloads
Original nursing home datasets
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