Auburn Rehabilitation & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 59 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (56%)
Bottom 25% in NY · Below recommended RN staffing · Worst in PERSONAL HEALTHCARE MANAGEMENT chain · $10,901 in fines
What this means for your family
This facility has a small-community feel that some families find comforting, but the recurring reports of medication delays and understaffing are significant red flags. If you consider this facility, demand a specific plan for how they will manage your loved one's medication schedule and conduct unannounced visits during weekends or evenings to verify staffing levels.
Google Reviews
Google Reviews
59 reviews on Google“Auburn Rehabilitation & Nursing Center receives highly polarized feedback, with some families praising the compassionate, small-facility atmosphere, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with medication delays, poor hygiene, and understaffing, while positive reviews highlight the kindness of specific staff members and effective rehabilitation support.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, long-term nursing staff
- Small facility environment fostering personal bonds
- Helpful administrative guidance on insurance/Medicare
- Effective physical therapy for some patients
Concerns
- Severe understaffing and slow response times (mentioned by 6 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 5 reviewers)
- Inadequate attention to dietary and hygiene needs (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 92 residents, how do you ensure that staff are consistently available to respond to call lights and assist with hygiene needs in a timely manner?
- 2Can you walk me through the specific protocols in place to ensure accuracy and punctuality in medication administration for residents?
- 3What is your current cleaning schedule, and how do you ensure that common areas and resident rooms are maintained to a high standard of hygiene?
- 4I noticed the facility has a long-standing nursing team; how do you leverage that experience to improve the quality of daily care and resident comfort?
- 5What steps are being taken to improve the variety and nutritional quality of the dining experience to ensure all residents' dietary needs are met?
- 6In the event of a medical emergency, what is your process for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff embraced her and us as family. They collaborated with us about her care and she truly received excellent medical treatment.”
“A smaller facility allows residents and family to know majority of staff and gain bonds of trust, care an”
“The Administrative staff has been extremely helpful, and a constant source of guidance to numerous questions, problems, and navigating the maze of information related to Medicare, Medicaid, Insurance and other health related concerns.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, signaling ongoing concerns about resident safety and facility operations. The facility struggles most with fire safety systems, maintaining safe environments, and food service quality. While all deficiencies show correction dates, recurring issues with accident prevention, fire safety equipment, and emergency preparedness across multiple surveys suggest persistent operational challenges that families should carefully evaluate during visits.
Jan 7, 2025Routine25
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Jan 7, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 14, 2023Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 4, 2020Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Jan 7, 2025
$10,901
Ownership & Operations
Who Operates This Facility
Auburn Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 19 of 19 (Worst)
Ownership & Management
Owners
Barth, Alexander
Owner
Walden, Yehudah
Owner
Zagelbaum, Ephraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit auburnrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Commons on St Anthony, a S N F & Short T R C
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Finger Lakes Center for Living
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North Brook Heights Home for Adults
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Evergreen Heights
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