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Nursing HomeMedicaid Investigative

Auburn Post Acute

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

414 - 17th Southeast, Auburn, WA 9800296 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 57 Google reviews

5
4
3
2
1
Auburn Post Acute Nursing Home in Auburn, WA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (21 vs median 14)

Bottom 25% in WA · Below recommended RN staffing · $392,410 in fines

Source: Medicare data

What this means for your family

While the therapy team receives high praise for helping patients regain mobility, the facility has a concerning pattern of neglect and communication failures. Families should conduct unannounced visits, specifically on weekends, and ensure a clear plan is in place for medication management and emergency medical escalation before admission.

Google Reviews

Google Reviews

57 reviews on Google
Auburn Post Acute presents a highly polarized experience for families, with some praising the therapy team and individual staff members for their dedication, while others report severe neglect and safety concerns. Multiple reviewers describe a facility struggling with high turnover, poor communication, and inconsistent standards of hygiene and medical care. Families should be aware of significant complaints regarding call light response times, cleanliness, and administrative responsiveness.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0Activities8.0Meds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Dedicated physical and occupational therapy team
  • Select compassionate and attentive nursing staff
  • Active and engaging activities department

Concerns

  • Neglect and poor hygiene (soiled bedding, dirty rooms) (mentioned by 6 reviewers)
  • Unresponsive communication (phones not answered, family ignored) (mentioned by 6 reviewers)
  • Understaffing leading to delayed medical care and call light neglect (mentioned by 5 reviewers)
  • Inconsistent or missing medication management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(3)'21(1)'23(1)'25(30)'26(1)

Distribution · 59 analyzed

5
28
4
3
3
3
2
5
1
20

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding room maintenance, what is your current protocol for ensuring daily cleanliness and hygiene in resident living spaces?
  • 2I noticed the facility has a dedicated therapy team; how do they coordinate with nursing staff to ensure residents stay active throughout the week?
  • 3Communication is very important to our family; what is the best way for us to receive regular updates, and who is our primary point of contact if we have urgent questions?
  • 4Can you walk me through your current medication management process to ensure that dosages are tracked accurately and administered on schedule?
  • 5With the current staffing levels, how does the facility manage call lights to ensure that residents receive timely assistance when they need help?
  • 6Since family involvement is a priority for us, how do you typically keep families informed when there is a change in a resident's medical condition or care plan?

Personalized based on this facility's data


Key Review Excerpts

The CNAs Lilly,Maria,Yulonda,The are The BEST you could ask for and I love you guys & I. Will miss you guys deeply and you Deserve the best!!!

Rehab patient · 2025★★★☆☆

My son was a client for approximately one month. During that period of time didn’t receive regular check ups from the doctor at the facility. The staff doesn’t communicate with the family regarding the medication or the treatments that our son was given.

Long-term resident's family · 2025☆☆☆☆

My mother was there last year and it nearly killed her. She was left unattended in soiled bedding for hours at a time, refused water, and neglected to receive the oxygen and medication she needed.

Long-term resident's family · 2024☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.40hrs
83%
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
12.1%
WA
17.1%
King
22.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
15.3%
WA
18.8%
King
16.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WA
95.9%
King
95.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
15.4%
WA
15.2%
King
14.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.9%
Better than Avg
Here
16.9%
US
19.4%
WA
23.0%
King
21.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Mixed vs Avgs
Here
14.0%
US
19.5%
WA
12.2%
King
9.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
81.8%
WA
87.9%
King
87.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.0%
Worse than Avg
Here
75.0%
US
79.7%
WA
82.0%
King
81.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
WA
1.3%
King
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
6penalties
Well above state avg (17.1)
31 complaint-triggered
$392,410 in fines

Auburn Post Acute has significant ongoing concerns with families filing complaint reports triggering 23 deficiencies, including serious issues with resident protection from abuse and neglect that persist across multiple surveys. The facility repeatedly struggles with accident prevention and safety hazards, proper care delivery, and medication management, with deficiencies appearing in nearly every survey from 2022 to 2024, indicating systemic problems that haven't been fully resolved despite reported corrections.

Feb 26, 2026Complaint
8
0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0926Potential for harm · WidespreadCorrected

Environmental Deficiencies

Have policies on smoking.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

Feb 25, 2026Complaint
1
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Aug 11, 2025Complaint
1
0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jan 31, 2025Routine
40
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Jan 31, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 29, 2024Complaint
1
0600Actual harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Jul 31, 2024

$14,505

Fine

May 2, 2024

$95,424

Fine

Feb 14, 2024

$54,922

Fine

Sep 28, 2023

$145,145

Fine

Jul 17, 2023

$4,233

Fine

Jun 2, 2023

$78,181

Ownership & Operations

Who Operates This Facility

Owner / Operator

Auburn Post Acute

Organization Type

for profit

Ownership & Management

Key personnel

Lindahl, KirkmanW-2 Managing EmployeeFrost, StevenOfficer / DirectorLindahl, JeffreyOfficer / DirectorLindahl, KirkmanOfficer / DirectorLindahl, ScottOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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