Athene Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (50 vs median 10)
- High staff turnover (63%)
- High RN turnover (83%)
Bottom 25% in MO · Critically understaffed (RN) · Worst in VERTICAL HEALTH SERVICES chain · $268,447 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility has undergone recent cosmetic renovations and hosts engaging activities, the recurring reports of severe neglect and hygiene issues are deeply concerning. We strongly advise you to perform unannounced visits at different times of the day—especially on weekends—to verify the actual quality of care and responsiveness of the staff before making a decision.
Google Reviews
Google Reviews
133 reviews on Google“Athene Nursing and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and communication failures, while others praise specific staff members and recent management improvements. Recurring complaints highlight issues with call light response times, cleanliness, and the quality of food, suggesting a facility that struggles with consistent care standards. Prospective families should be aware of the significant disparity between positive experiences with specific individuals and reports of systemic operational failures.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate individual nursing staff
- Engaging activities and events for residents
- Professional and helpful admissions/administrative staff
- Ongoing facility renovations and cosmetic improvements
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 9 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor communication with families and lack of updates (mentioned by 6 reviewers)
- Inadequate or poor quality food (mentioned by 4 reviewers)
- Understaffing leading to compromised care (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 139 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on facility renovations, what specific upgrades have been made to improve resident hygiene and the overall cleanliness of living areas?
- 2Could you walk me through the current process for ensuring call lights are answered promptly, especially during shift changes or overnight hours?
- 3What is your standard protocol for keeping families updated on a resident's health status, and how do you ensure these updates are consistent?
- 4I see that you have a robust calendar of events; how do you encourage residents who may be more reserved to participate in these daily activities?
- 5How does your nursing team coordinate with dietary staff to ensure that meal quality and nutritional needs are consistently met for every resident?
- 6With the current staffing levels, what measures are in place to ensure that residents receive timely assistance with personal care and bathing?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is amazing. The food is atrocious, the food a lot of the times looks like it's been ate once before.”
“The memory care unit at this facility is quite literally a hell hole. They stick it in the basement of the facility and walking into it is like walking into a dungeon.”
“Each time I visited, he was left unattended, often sitting in his own feces. He was left naked on multiple occasions, despite us bringing clean clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning history of 178 deficiencies across multiple inspections, with 67 triggered by family complaints. The most frequent problems involve resident care and treatment, medication management, and safety hazards. Issues include multiple instances of abuse and neglect violations, medication errors, and inadequate supervision. Many deficiencies persist across multiple surveys, indicating ongoing challenges despite correction plans, suggesting families should carefully consider other options.
Mar 4, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jan 13, 2026Complaint10
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 13, 2026Routine29
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 18, 2025Complaint6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 12, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jun 12, 2025
$23,741
Fine
Feb 2, 2024
$17,165
Payment Denial
Sep 28, 2023
28-day denial
Fine
Sep 28, 2023
$63,591
Fine
Sep 25, 2023
$4,587
Fine
Sep 5, 2023
$13,762
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$13,762
Fine
Jun 26, 2023
$4,587
Fine
Jun 5, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Athene Nursing and Rehabilitation
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 14 of 17 (Worst)
Ownership & Management
Owners
Vhs Mo Opco Holdings LLC
Owner · Organization
Miller, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit athenenursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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