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Assisted Living & Memory Care at Royal Gardens

Families consistently rate this highly — reviewers highlight caring and respectful staff. Schedule a visit to confirm the fit.

3808 Royal Lane, Northwest Dallas · Dallas, TX 752298 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.1/5

based on 7 Google reviews

5
4
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Assisted Living & Memory Care at Royal Gardens Assisted Living in Dallas, TX — Street View
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What this means for your family

This facility has a long history of providing exceptional, person-centered care with a staff that truly goes above and beyond. However, because the most recent rating was quite low, families should conduct an in-person visit to ensure the high standards of the past are still being maintained.

Google Reviews

Google Reviews

7 reviews on Google
Families can expect a warm, family-oriented atmosphere with a highly caring and responsive staff that treats residents with respect. While the facility is praised for its cleanliness and attentive care, there is a notable discrepancy in recent ratings, as the most recent review is significantly lower than the historical praise.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms9.0Value10.0

Strengths

  • Caring and respectful staff
  • Family-oriented atmosphere
  • Clean and bright environment
  • Responsive to resident needs

Rating Trends

Tap a year to see what changed

2343.52017(4)5.02018(4)5.02019(2)5.02023(2)2.02024(2)

Distribution · 14 analyzed

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10
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the community is so small with only 8 residents, how does that intimate setting help create the family-oriented atmosphere your staff is known for?
  • 2With the bright and clean environment mentioned by families, what specific routines do you have in place to maintain that level of care and cleanliness daily?
  • 3How does the staff tailor their responsiveness to each resident's unique needs, especially for those in the memory care program?
  • 4What kind of daily activities or social engagement do you provide to keep the residents active and connected within such a close-knit group?
  • 5In the event of a medical emergency during the night, what are the specific protocols for ensuring immediate care for our loved one?
  • 6How do you ensure that the respectful and caring culture of the staff is maintained during shift changes or when new team members join?

Personalized based on this facility's data


Key Review Excerpts

The best thing about Avendelle is the caring staff. They do a great job accessing needs and providing daily care, but they go far beyond just doing their job.

Resident's family · 2018★★★★★

Love this place! Moved mom here from another facility and the difference is night and day. It’s very much a family atmosphere and the staff is very responsive to mom’s needs.

Resident's family · 2018★★★★★

We ultimately chose Royal because the care givers were so kind and had a lot of longevity at the home (longevity is rare in residential homes, we have learned), plus the home was clean, bright, airy, and in a good location.

Prospective resident's family · 2017★★★★★
Source: 7 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

1total
25deficiencies

Key Findings

A comprehensive inspection on May 19, 2022, identified 26 violations, primarily related to Life Safety Code standards such as fire safety maintenance, emergency planning, and building upkeep. While many issues were noted, the report indicates that most deficiencies were corrected by late May or early June 2022. No formal enforcement actions were found on record.

May 19, 2022Routine

Health Code (1 violations) | Life Safety Code (23 violations)

Life Safety CodeCorrected May 27, 2022

The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.

Life Safety CodeCorrected Jun 6, 2022

The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.

Life Safety CodeCorrected May 27, 2022

The facility failed to conduct required fire drills and document fire drills on the required form.

Life Safety CodeCorrected May 27, 2022

The facility failed to provide safe waste containers in kitchens and hazardous areas.

Corrected May 27, 2022

The facility failed to ensure means of escape met the referenced codes and standards.

Life Safety CodeCorrected May 27, 2022

The facility failed to provide proper locking devices

Life Safety CodeCorrected May 27, 2022

The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.

Life Safety CodeCorrected May 20, 2022

The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.

Life Safety CodeCorrected May 20, 2022

The facility failed to notify HHSC in writing prior to the start of building rehabilitation.

Life Safety CodeCorrected May 20, 2022

The facility failed to ensure the building electrical system met the references codes and standards.

Life Safety CodeCorrected May 27, 2022

The facility failed to have and enforce a smoking policy.

Life Safety CodeCorrected May 20, 2022

The facility failed to have policies about storing oxygen owned by residents in a safe and sanitary manner.

Health Code

No specific health code violation description provided in report.

Life Safety CodeCorrected May 27, 2022

The facility failed to ensure the sensitivity of smoke detectors was checked according to NFPA 72.

Life Safety CodeCorrected May 27, 2022

The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.

Life Safety CodeCorrected May 27, 2022

The facility failed to have a complete fire safety plan for the protection of everyone in the facility in the event of a fire.

Life Safety CodeCorrected May 27, 2022

The facility failed to keep walls and ceilings in good condition.

Life Safety CodeCorrected May 27, 2022

The facility failed to provide furnishings for a resident who did not provide their own furnishings.

Life Safety CodeCorrected May 27, 2022

The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire extinguishers.

Life Safety CodeCorrected May 27, 2022

The facility failed to obtain pressure tests of gas piping in the facility.

Life Safety CodeCorrected Apr 20, 2022

The facility failed to provide hot water with a temperature between 100 and 120 degrees F for lavatories and bathing units.

Life Safety CodeCorrected May 20, 2022

The facility failed to request a final construction inspection after building rehabilitation.

Life Safety CodeCorrected May 27, 2022

The facility failed to provide the minimum levels of illumination required in the facility.

Life Safety CodeCorrected May 27, 2022

The facility failed to ensure resident room doors would latch in their frames.

Life Safety CodeCorrected May 27, 2022

The facility failed to develop and maintain a written emergency preparedness and response plan based on its risk assessment under subsection (b) of this section and that is adequate to protect facility residents and staff in a disaster or emergency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jtl Healthcare LLC

Organization Type

for profit

Administrator

JENNY LE

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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