Ashton Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While the facility offers strong physical therapy and a clean environment, the recurring reports of medication errors and neglectful night-shift care are serious red flags. If you choose this facility, ensure you have a family member present frequently to monitor medication administration and hygiene, and ask the administration specifically how they plan to address the reported staffing shortages during off-hours.
Google Reviews
Google Reviews
56 reviews on Google“Ashton Health and Rehabilitation receives highly polarized feedback, with some families praising the facility's cleanliness and effective physical therapy, while others report severe concerns regarding neglect and medication management. Multiple reviewers highlight significant issues with understaffing, particularly during night shifts, leading to delayed responses to call bells and hygiene concerns. Families considering this facility should be aware of the stark contrast between positive rehab outcomes and reports of inconsistent nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Attentive daytime nursing staff
- Welcoming and professional admissions team
Concerns
- Chronic understaffing and slow response times to call bells (mentioned by 9 reviewers)
- Medication management errors and missed doses (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 5 reviewers)
- Inconsistent care quality between day and night shifts (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the facility has a 2-star CMS staffing rating, how do you ensure consistent coverage and timely responses to call bells, particularly during the evening and night shifts?
- 2I noticed some concerns regarding medication management; could you walk me through your current process for ensuring doses are administered accurately and on time?
- 3Since residents occasionally require assistance with personal hygiene and toileting, what is your protocol for checking on residents throughout the day to ensure their needs are met promptly?
- 4I see that your team is active in responding to feedback online; how do you use that family input to improve the day-to-day quality of care and communication?
- 5What specific activities or social programs do you have in place to keep residents engaged, especially since dining and social interaction are such a big part of daily life?
- 6In the event of a medical emergency or a sudden change in a resident's health status, what is the communication process for keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“The staff allows residents to sit in urine and feces for hours at a time, after the call bell is hit, without checking our changing them. They do not clean or give baths.”
“My Mother was there for 4 days and did not receive some of her medication and resulted in a trip to a local hospital where it was found she had a blood clot from not receiving her medication.”
“The o/t and p/t were very helpful with personalized care for his needs. The daytime staff was super friendly and respectful of him, from housekeeping to administrators and practitioners.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Four of the six deficiencies were complaint-triggered, indicating families have filed reports about care concerns. The main recurring issue involves accident prevention and safety supervision, which appeared in multiple complaint-based citations. Additional problems included resident rights violations and emergency exit safety concerns. All deficiencies show correction dates from the facility, though the accident prevention issue reappeared with higher severity in 2025.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 1, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 1, 2024Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Apr 28, 2023Routine2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Apr 30, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Ashton Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 13 of 17
Ownership & Management
Owners
Ardent Health and Rehabilitation Co
Owner · Organization
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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