Arlington Residence and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (57%)
- High RN turnover (56%)
Bottom 25% in Texas · Below recommended RN staffing · $134,551 in fines
What this means for your family
While the physical therapy team is highly rated for rehabilitation, the facility has a recurring pattern of severe hygiene issues and staffing shortages. If you choose this facility, you must closely monitor medication administration and ensure that call bells are being answered promptly, especially during night and weekend shifts.
Google Reviews
Google Reviews
75 reviews on Google“Families should exercise extreme caution due to serious allegations of medical neglect, medication errors, and severe understaffing. While some recent reviews praise a new management team and excellent physical therapy, many long-term and recent reports describe a facility struggling with hygiene, odors, and unsafe living conditions.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical therapy and rehab services
- Compassionate nursing staff in specific units
- Improved management and communication in recent months
- Friendly front desk and administrative staff
Concerns
- Severe understaffing leading to long response times (mentioned by 2 reviewers)
- Unpleasant facility odors and cleanliness issues (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy and rehab services; can you tell us more about how the therapy team works with residents to regain their independence?
- 2With the recent improvements in management and communication mentioned by some families, what specific steps are being taken to ensure families are kept up-to-date on their loved one's care?
- 3How does the nursing team manage medication administration to ensure everything is accurate and timely for every resident?
- 4What is the current plan for maintaining the cleanliness and freshness of the resident rooms and common areas?
- 5How does the staff ensure that call lights and resident requests are responded to promptly, even during busy shifts?
- 6Could you describe what a typical day looks like for residents, including meal times and any social activities or outings?
Personalized based on this facility's data
Key Review Excerpts
“I was at Arlington residence just for physical therapy. The therapy staff was excellent. I progressed from a hospital bed to returning to work after 28 day.”
“The staff was professional and so caring and compassionate.”
“My mother in law was placed in thos location after her fall in the shower at home. ... the care got better and the staff seemed to be happier.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 101 deficiencies across 20 surveys, including 39 triggered by family complaints. Recurring issues span safety and accident prevention, nursing staffing, and facility cleanliness and maintenance. Problems persist across multiple years, with recent 2024-2025 surveys continuing to cite similar deficiencies in safety oversight, staffing adequacy, and environmental conditions, suggesting ongoing systemic challenges despite reported corrections.
Aug 29, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 29, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 6, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 6, 2025Routine24
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Dec 13, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 8, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Feb 6, 2025
$11,193
Fine
Aug 29, 2024
$10,036
Fine
Jun 14, 2024
$6,153
Fine
Mar 29, 2024
$15,843
Fine
Jan 11, 2024
$9,841
Payment Denial
Aug 23, 2023
5-day denial
Fine
Aug 23, 2023
$58,556
Fine
Jun 12, 2023
$4,587
Fine
May 23, 2023
$13,762
Ownership & Operations
Who Operates This Facility
Jack County Hospital District
for profit
ARLINGTONTX LLC
MARK A MOSES
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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