Arden Park Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 148 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is frequently cited as a major strength. However, families should be prepared for potential communication hurdles, specifically regarding phone accessibility and timely updates from management.
Google Reviews
Google Reviews
148 reviews on Google“Families considering Arden Park Post Acute will find a facility with a highly praised rehabilitation and physical therapy team that excels in helping patients regain mobility. While many reviewers highlight a compassionate and professional nursing staff, there are significant, recurring concerns regarding communication failures, difficulty reaching management by phone, and inconsistent cleanliness in certain areas.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy teams
- Compassionate and attentive nursing staff
- Professional and helpful administration
- Clean and well-maintained recent renovations
Concerns
- Difficulty reaching staff or management via telephone (mentioned by 4 reviewers)
- Inconsistent communication regarding patient care and schedules (mentioned by 3 reviewers)
- Issues with cleanliness and hygiene in some areas (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates and canned phrases to respond to reviews. While they attempt to provide contact information for negative feedback, the responses rarely address the specific details mentioned by the reviewer.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet an individual's specific recovery goals?
- 2Since we want to stay closely connected to our loved one's care, what is the best way for us to reach the nursing staff or management if we have a quick question?
- 3How do you ensure that updates regarding changes in care or daily schedules are communicated consistently to the family?
- 4With the recent renovations to the facility, what are some of the favorite common areas or updated spaces where residents enjoy spending time?
- 5What specific protocols are in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and shared spaces?
- 6How does the facility handle medical emergencies or urgent changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT team were great at helping her getting stronger. Alex, her occupational therapist, learned how to count in Vietnamese so he could communicate with her during sessions.”
“The administrator stepped in immediately and escorted the guest outside to de-escalate the situation. I was able to observe from a window and was truly impressed by how calmly and professionally the administrator handled everything.”
“I have been coming to Arden Park for eight years and have seen significant improvement in the facility. Many of the staff are very kind and compassionate.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring serious problems with families filing complaints about abuse and neglect protection, care quality, and safety hazards. The most persistent issues involve protecting residents from abuse and neglect, medication management, infection control, and accident prevention. While the facility corrects violations when cited, the same problems repeatedly surface across multiple surveys and complaints, indicating systemic issues that may not be fully resolved despite reported corrections.
Mar 28, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 3, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 6, 2024Routine28
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Dec 6, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Feb 21, 2025
$19,949
Fine
Dec 5, 2024
$13,637
Ownership & Operations
Who Operates This Facility
Arden Park Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 164 of 260
Ownership & Management
Owners
Capital Snf Holding Company, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit ardenparkpa.com
Medicare data downloads
Original nursing home datasets
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