Gramercy Court
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and memory care due to its highly skilled therapy and nursing teams. However, you must closely monitor your loved one for wound care and medication accuracy, as multiple families have reported serious lapses in these critical areas.
Google Reviews
Google Reviews
62 reviews on Google“Gramercy Court is highly regarded by many for its excellent rehabilitation therapy and professional nursing staff, particularly in the memory care and post-surgery wings. However, families should be aware of serious, recurring allegations regarding patient neglect, including unmanaged wounds and medication delays, as well as reports of theft and management-related hostility.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy teams
- Compassionate and professional nursing staff
- Clean and aesthetically pleasing facility
- High-quality memory care environment
Concerns
- Serious allegations of patient neglect and wound mismanagement (mentioned by 3 reviewers)
- Reports of theft and missing personal property (mentioned by 3 reviewers)
- Inconsistent food quality and nutritional variety (mentioned by 4 reviewers)
- Management issues and hostile environment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2With such a high staffing rating, how do you ensure that the nursing team can provide consistent, personalized attention to every resident's skin care and wound prevention needs?
- 3What specific steps are in place to ensure that medications are administered accurately and that any changes in a resident's health are caught immediately?
- 4How do you manage the security of residents' personal belongings to ensure everything stays safe and accounted for?
- 5Could you describe the daily dining experience, specifically how you plan menus to ensure nutritional variety and high-quality meals for everyone?
- 6What kind of daily activities or social programs are available to keep the residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I spent almost a month there and I had some really great CNA's and some fantastic nurses who really took care of me. The Physical Therapist and the wound nurse was amazing as well as some of the other staff there.”
“My mom is currently at Gramercy memory care. When I was looking for a memory care facility for mom, I looked at a few. Some made my stomach hurt, but When I first toured Gramercy memory care facility, I was very impressed.”
“The facility was not ready to receive her post surgery and they did not give her her pain medication or provide assistance to her in going to the bathroom. When my mother finally got up out of bed to get help, she fell, 10 hours after her knee replacement.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Gramercy Court has serious concerns with frequent family-filed complaints, particularly recurring issues with protecting residents from abuse and neglect that persist across multiple surveys, including one recent case without a correction plan. The facility also struggles with medication management and safety hazards, with 17 of 70 total deficiencies triggered by family complaints, indicating ongoing problems families have reported to authorities.
Feb 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 5, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 8, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 5, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Gramercy Court
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 17 of 33
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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