Archway Transitional Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Below average in GA · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
The facility's therapy department is highly regarded for its effectiveness, making it a potential option for short-term rehabilitation. However, families must be vigilant regarding administrative communication; ensure you have a direct point of contact and clear expectations for how the facility will handle emergency notifications.
Google Reviews
Google Reviews
19 reviews on Google“Archway Transitional Care Center receives highly polarized feedback, with recent reviews highlighting a stark divide between praise for the therapy team and severe concerns regarding administrative communication and staff professionalism. While some families report compassionate care, others have documented distressing experiences involving poor staff attitudes and a lack of notification regarding critical events like the passing of a resident.”
Quality Themes
Tap a score for detailsStrengths
- Effective and compassionate therapy team
- Safe environment for long-term residents
- Attentive care reported by some families
Concerns
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
- Poor administrative communication and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on improving administrative processes, what is the best way for family members to stay informed about their loved one's care and daily updates?
- 2I noticed the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure a consistent approach to a resident's daily recovery and well-being?
- 3Since maintaining a professional and supportive environment is so important, what steps is leadership taking to ensure staff interactions remain positive and consistent for all residents?
- 4With the current CMS health inspection ratings, what specific quality improvement initiatives are currently underway to enhance the safety and standard of care at Archway?
- 5How does the facility handle communication during medical emergencies to ensure that families are notified promptly and kept in the loop?
- 6What types of daily activities or social programs are available to keep residents engaged and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Excellent Therapy Team. Very compassionate and caring while getting the job done.”
“My aunt is so happy here, Thank you for providing her with such a safe environment with compassionate and qualified professionals!!”
“I wouldn’t even give them one star today I found out that my mother is deceased and no one from the staff sent me a letter regarding but they sent plenty of junk mail and something so important they didn’t inform me about”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
6
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, including serious recent issues with abuse prevention and reporting that have occurred twice in recent months. The main problem areas are safety and emergency preparedness, medication management, and food service sanitation. While all deficiencies show correction dates, the pattern of repeated complaints about abuse reporting and the facility's failure to properly investigate incidents raises significant concerns about resident protection.
Jan 16, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 11, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 25, 2024Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 26, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Sep 2, 2021Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Archway Transitional Care Center
nonprofit
Chain Affiliation
Ethica Health
49 facilities nationwide
Chain avg rating: 3.6/5 · Rank 44 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit archwaytransitional.org
Medicare data downloads
Original nursing home datasets
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