Pruitthealth - Macon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 152 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5.0)
Below average in GA · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
This facility has seen a notable uptick in positive feedback recently, particularly regarding the rehab and activity departments. However, families should be aware of persistent concerns regarding communication and weekend staffing. We strongly recommend visiting in person on a weekend to observe the environment and asking specifically how the facility handles medical updates for non-local family members.
Google Reviews
Google Reviews
152 reviews on Google“PruittHealth - Macon presents a polarizing experience, with recent reviews highlighting significant improvements under new management, particularly regarding facility cleanliness and the attentiveness of the rehab and respiratory teams. However, long-standing concerns persist regarding inconsistent communication, occasional neglect, and staffing shortages that impact weekend care and response times.”
Quality Themes
Tap a score for detailsStrengths
- Strong, attentive rehab and respiratory therapy teams
- Recent improvements in facility cleanliness and appearance
- Helpful and professional admissions and financial staff
- Engaging activities and events for residents
Concerns
- Poor communication and difficulty reaching staff/nursing (mentioned by 11 reviewers)
- Understaffing, particularly on weekends (mentioned by 7 reviewers)
- Unpleasant odors and cleanliness issues in patient areas (mentioned by 6 reviewers)
- Neglect of basic patient care (bedsores, hygiene, feeding tubes) (mentioned by 6 reviewers)
- Rude or unprofessional staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 228 residents; how does the nursing team ensure consistent communication and responsiveness to family inquiries throughout the week, especially during weekend shifts?
- 2Given the recent focus on facility improvements, what specific protocols are currently in place to maintain high standards of hygiene and odor control in the resident living areas?
- 3The rehab and respiratory therapy teams are highly regarded here; how do these specialists coordinate with the nursing staff to ensure that daily care needs, such as hygiene and nutrition, are met consistently?
- 4I see that the facility actively responds to feedback online; what is the best process for families to raise concerns or get updates on their loved one's care plan to ensure we stay well-informed?
- 5With the variety of activities and events offered, how do you encourage residents to participate and ensure they are supported in getting to and from these social gatherings?
- 6Could you walk me through your current medication management process and how you monitor residents to ensure timely and accurate administration?
Personalized based on this facility's data
Key Review Excerpts
“The facility on the outside to the inside was so clean and decorated so BEAUTIFUL. I came in I was still so surprised to remember all the faces of employees that I meet when my cousin was a patient there.”
“The nursing home does have some issues like being in an older building that needs repairs and are also short staffed. Now what is making me upset is the fact that the families have to provide their loved ones pull-up diapers when as before the facility provided them.”
“The kitchen staff is abhorrent. There is a severe disconnect between the patient’s dietary dislikes, which are printed and placed on each food tray for every meal. Even still they frequently still place the disliked option on the plates of the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, with 24 of 40 deficiencies stemming from family concerns. Recurring problems involve resident rights violations, care planning failures, and basic quality of care issues including safety supervision and respiratory care. While the facility has corrected all cited deficiencies, the pattern of complaints and repeated issues across multiple surveys raise concerns about consistent care quality.
May 15, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
May 15, 2025Complaint9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 14, 2024Complaint15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 14, 2024Routine8
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Apr 28, 2022Routine1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Macon
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 54 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
152 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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