Loading EveryPlace content…
Public Google reviewers rate this highly and often mention compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 38 Google reviews
Email Arcadia Gardens Retirement Hotel to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Arcadia Gardens Retirement Hotel highly. Reviewers highlight: compassionate and attentive memory care staff, clean and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families considering Arcadia Gardens can expect highly compassionate care, particularly within the Memory Care unit where staff are frequently praised for treating residents with dignity. While the facility is noted for its beautiful, well-maintained environment and engaging activities like petting zoos, there are isolated reports of serious safety concerns and staff responsiveness issues.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
The owner provides highly personalized, warm, and empathetic responses to positive reviews, often mentioning specific staff members or events. For negative reviews, the owner alternates between professional attempts at resolution and defensive denials of the claims.
Personalized based on this facility's data
Key Review Excerpts
“The staff were incredibly kind and attentive. He was not able to walk or feed himself and they took care of his needs with compassion and maintained his dignity to the end of his life.”
“I especially want to recognize Flor the Memory Care Director and her team. They were so warm, attentive, and caring with all the residents.”
“Came to visit at Arcadia Gardens today and they were having a petting zoo for memory care residents I thought that was the absolute sweetest thing I've ever seen.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The facility underwent an unannounced annual inspection. The inspection covered infection control, physical plant safety, operational requirements, staffing, and resident care areas. Overall, the report indicates that no deficiencies were observed during the visit.
The investigation was conducted following a complaint regarding the timely refund of advance fees. The allegation was found to be Substantiated, citing a failure to refund advanced deposits within the fifteen-day period stipulated in the admission agreement. The facility must provide proof of refund and a signed statement regarding the refund policy by the specified due date.
FACILITY EVALUATION REPORT
The unannounced case management visit found no immediate health or safety concerns at Arcadia Gardens Retirement Hotel. The administrator confirmed that the resident in question was admitted before the fire events, and the facility reported sufficient staffing and supplies for all residents.
This report details a complaint investigation regarding staff allegedly prohibiting resident visits. The investigation found insufficient evidence to corroborate the allegation, resulting in an 'Unsubstantiated' finding for the complaint. No specific deficiencies were cited in the provided text.
This report details a Complaint Investigation conducted regarding the allegation that staff did not abide by the admission agreement. The investigation found no sufficient evidence to support the allegations, resulting in an 'Unsubstantiated' finding. Therefore, no deficiencies were cited in this report.
Arcadia Gardens Management CORP.
PAMELA PARSONS
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit arcadiagardensretirement.com
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Arcadia Care Center
< 1 miNursing Home · Arcadia, CA
Arcadia Retirement Village
< 1 miAssisted Living · Arcadia, CA
San Marino Healthcare Center
< 1 miNursing Home · San Gabriel, CA
Huntington Drive Health and Rehabilitation Center
< 1 miNursing Home · Arcadia, CA
Omeo Arcadia Living
1.0 miAssisted Living · Arcadia, CA
Santa Anita Assisted Living
1.4 miAssisted Living · Temple City, CA