Arcadia Retirement Village

This complaint investigation report details multiple substantiated allegations concerning resident care, specifically regarding failure to seek timely medical attention for high blood sugar readings and mismanagement of resident medications. The report cites five deficiencies, all classified as Type A, indicating immediate health, safety, or personal rights risks. Corrective action is required for staff competency, medication protocol adherence, and physician documentation for PRN medications.

This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.

This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.

This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.

The facility was inspected on November 25, 2025, for a Case Management visit. A significant deficiency was found regarding facility administration. Specifically, the facility is currently without a qualified and certified administrator, which constitutes an immediate risk to operations.

This report details a complaint investigation regarding staff restricting resident visitors. The investigation found that the allegation was unsubstantiated, as interviewed residents and staff stated they were aware of their right to visitors. No specific deficiencies were cited in the report.