Arcadia Retirement Village
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based on 19 Google reviews
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What this means for your family
While this facility was historically regarded as a high-quality, caring community, recent reports from 2025 and 2026 indicate a significant decline in care standards. If you are considering this facility, you must investigate the current staffing levels and medication management protocols, as multiple recent families have reported neglect and medical errors.
Google Reviews
Google Reviews
19 reviews on Google“Recent reviews indicate a severe decline in care quality following a change in ownership in late 2025. While older reviews praise the facility as a warm, clean community, recent families report critical issues including inadequate staffing, medication errors, and lack of responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Historically friendly and attentive staff
- Peaceful living environment
- Great location
Concerns
- Severe understaffing and lack of responsiveness to resident needs (mentioned by 3 reviewers)
- Medication management errors and pharmacy issues (mentioned by 2 reviewers)
- Declining food quality
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and attentive the staff is here; how do you ensure that level of personal care is maintained during busy shifts?
- 2Could you walk us through the daily dining experience and how the menu is planned to ensure variety and quality?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4With the peaceful environment you offer, what kind of daily activities or social outings are available to keep residents engaged?
- 5How does the care team communicate important updates or changes in a resident's health to family members?
- 6What is the facility's process for managing routine maintenance and ensuring all living spaces remain clean and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“My aunt has lived in Arcadia Retirement Village for 3 years. The entire staff knows her and adores her. They are patient with my Aunt and have alerted us about changes in her cognitive ability due to her progressing dementia.”
“My Mom would wait for HOURS just for someone to help her. Its RIDICULOUS. I WANT MY MOM TO MOVE ASAP.”
“This facility was just bought by Savant at the end of 2005. The care has gone downhill fast. They let a lot of people go and are not getting enough hires to care for the residents now.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 10, 2026ComplaintClean
This complaint investigation report details multiple substantiated allegations concerning resident care, specifically regarding failure to seek timely medical attention for high blood sugar readings and mismanagement of resident medications. The report cites five deficiencies, all classified as Type A, indicating immediate health, safety, or personal rights risks. Corrective action is required for staff competency, medication protocol adherence, and physician documentation for PRN medications.
Dec 23, 2025ComplaintClean
This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.
Dec 23, 2025ComplaintClean
This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.
Dec 23, 2025ComplaintClean
This report details an investigation into two allegations: charging residents for un-due monthly rent and staff mistreatment. For both allegations, the investigator found that there was not a preponderance of evidence to prove the violation occurred, resulting in both allegations being unsubstantiated.
Dec 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 25, 2025OtherClean
The facility was inspected on November 25, 2025, for a Case Management visit. A significant deficiency was found regarding facility administration. Specifically, the facility is currently without a qualified and certified administrator, which constitutes an immediate risk to operations.
Nov 10, 2025ComplaintClean
This report details a complaint investigation regarding staff restricting resident visitors. The investigation found that the allegation was unsubstantiated, as interviewed residents and staff stated they were aware of their right to visitors. No specific deficiencies were cited in the report.
Nov 8, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Goldwater Sag Holdings LLC
VIRGILIO AGAS
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit arcadiaretirementvillage.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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