Arcadia Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 118 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · $3,174 in fines
What this means for your family
This facility is an excellent choice for families seeking a culturally diverse, clean, and friendly environment, particularly for those who benefit from Chinese-speaking staff. However, if your loved one has high-acuity needs or requires 24/7 immediate emergency response, you should closely monitor staffing levels and communication protocols regarding medical emergencies.
Google Reviews
Google Reviews
118 reviews on Google“Families considering Arcadia Care Center will find a facility highly praised for its exceptionally kind, professional, and multilingual nursing and rehab teams. While many residents benefit from the beautiful gardens and clean environment, some families have reported serious concerns regarding delayed emergency responses and inconsistent staffing for long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing/rehab staff
- Multilingual support (Chinese/English)
- Beautifully maintained gardens and outdoor patios
- Clean and well-lit facility
Concerns
- Delayed emergency response and medical oversight (mentioned by 2 reviewers)
- Inconsistent staffing for long-term care/reliance on contractors (mentioned by 2 reviewers)
- Slow response times for patient assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 127 analyzed
How They Respond to Reviews
The owner relies heavily on a set of repetitive templates and canned phrases to respond to positive reviews. While they attempt to personalize some responses by mentioning staff, the majority of replies follow a predictable pattern of gratitude followed by a contact number.
Questions for Your Tour
- 1It is wonderful to see how much you engage with your community online; how do you typically address specific feedback or concerns raised by families?
- 2With such beautiful gardens and patios, what kind of outdoor activities or social events do you organize for the residents?
- 3How do you ensure that medical oversight and emergency responses are handled promptly, especially during the night or on weekends?
- 4Since your team offers multilingual support, how do you ensure seamless communication for residents who primarily speak Chinese?
- 5What steps are being taken to improve the dining experience and the variety of meals offered to residents?
- 6How do you manage staffing consistency for long-term care residents to ensure they see familiar faces every day?
Personalized based on this facility's data
Key Review Excerpts
“The staffs, CNA, therapists are so kind, care and patience to the patients. Especially the physical therapist and speech therapist, they are super nice and are so willing to answer questions and helping the patients even after the service.”
“The staff goes extra mail to help when you have problems. One time, the transportation suppose to pick up my dad from appointment didn't come. It was late in the afternoon facility arranged a car with nurse came to pick up my dad.”
“The delayed in calling 911 to the following day caused my father serious UTI and other major issues that are difficult for him to overcome”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Arcadia Care Center has a troubling pattern of recurring deficiencies across multiple surveys, with families filing 15 complaint-triggered reports. The facility repeatedly struggles with basic care quality, resident rights protections, and safety hazards. Most concerning are persistent issues with infection control, medication management, and accident prevention that appear across different time periods, suggesting systemic problems that persist despite corrections.
Mar 23, 2026Complaint2
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Mar 3, 2026Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 11, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Jul 24, 2025Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 13, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
May 30, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Arcadia Care Center
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 7 of 16
Ownership & Management
Owners
Gastwirth, Menachem
Owner
Lehmann, Kenneth
Owner
Levine, Ychail
Owner
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Abraham Mayer Dated Dec
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Akiva Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aviva Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Talia Mayer Dated Decem
Owner · Organization
Helene Mayer 2007 Irrevocable Exempt Trust Fbo Zachary Mayer Dated Dec
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit arcadiahcc.com
Medicare data downloads
Original nursing home datasets
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