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Nursing HomeMedicaid Investigative

Arcadia Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1601 S Baldwin Ave., Arcadia, CA 91007164 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 118 Google reviews

5
4
3
2
1
Arcadia Care Center Nursing Home in Arcadia, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (18 vs median 13.0)

Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · $3,174 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for families seeking a culturally diverse, clean, and friendly environment, particularly for those who benefit from Chinese-speaking staff. However, if your loved one has high-acuity needs or requires 24/7 immediate emergency response, you should closely monitor staffing levels and communication protocols regarding medical emergencies.

Google Reviews

Google Reviews

118 reviews on Google
Families considering Arcadia Care Center will find a facility highly praised for its exceptionally kind, professional, and multilingual nursing and rehab teams. While many residents benefit from the beautiful gardens and clean environment, some families have reported serious concerns regarding delayed emergency responses and inconsistent staffing for long-term care.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean8.0Activities9.0MedsN/AMemory3.0Comms5.0ValueN/A

Strengths

  • Compassionate and professional nursing/rehab staff
  • Multilingual support (Chinese/English)
  • Beautifully maintained gardens and outdoor patios
  • Clean and well-lit facility

Concerns

  • Delayed emergency response and medical oversight (mentioned by 2 reviewers)
  • Inconsistent staffing for long-term care/reliance on contractors (mentioned by 2 reviewers)
  • Slow response times for patient assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(3)'23(3)'25(52)'26(9)

Distribution · 127 analyzed

5
113
4
5
3
0
2
0
1
9
16 reviews posted between Jun 24, 2024Jun 28, 2024 · 15 were 5-star

How They Respond to Reviews

100%response rate
Generic

The owner relies heavily on a set of repetitive templates and canned phrases to respond to positive reviews. While they attempt to personalize some responses by mentioning staff, the majority of replies follow a predictable pattern of gratitude followed by a contact number.

Questions for Your Tour

  • 1It is wonderful to see how much you engage with your community online; how do you typically address specific feedback or concerns raised by families?
  • 2With such beautiful gardens and patios, what kind of outdoor activities or social events do you organize for the residents?
  • 3How do you ensure that medical oversight and emergency responses are handled promptly, especially during the night or on weekends?
  • 4Since your team offers multilingual support, how do you ensure seamless communication for residents who primarily speak Chinese?
  • 5What steps are being taken to improve the dining experience and the variety of meals offered to residents?
  • 6How do you manage staffing consistency for long-term care residents to ensure they see familiar faces every day?

Personalized based on this facility's data


Key Review Excerpts

The staffs, CNA, therapists are so kind, care and patience to the patients. Especially the physical therapist and speech therapist, they are super nice and are so willing to answer questions and helping the patients even after the service.

Rehab patient's family · 2026★★★★

The staff goes extra mail to help when you have problems. One time, the transportation suppose to pick up my dad from appointment didn't come. It was late in the afternoon facility arranged a car with nurse came to pick up my dad.

Long-term resident's family · 2025★★★★★

The delayed in calling 911 to the following day caused my father serious UTI and other major issues that are difficult for him to overcome

Long-term resident's family · 2025☆☆☆☆
Source: 118 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.4%
CA
11.6%
Los angeles
11.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
19.4%
CA
10.7%
Los angeles
9.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility15.1%
Worse than Avg
Here
15.1%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
14.4%
CA
10.4%
Los angeles
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
1penalties
Well above state avg (15.4)
20 complaint-triggered
$3,174 in fines

Arcadia Care Center has a troubling pattern of recurring deficiencies across multiple surveys, with families filing 15 complaint-triggered reports. The facility repeatedly struggles with basic care quality, resident rights protections, and safety hazards. Most concerning are persistent issues with infection control, medication management, and accident prevention that appear across different time periods, suggesting systemic problems that persist despite corrections.

Mar 23, 2026Complaint
2
0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Mar 3, 2026Complaint
2
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Feb 11, 2026Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 10, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Jul 24, 2025Routine
21
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Feb 13, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

May 30, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arcadia Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Abraham Bak & Menachem Gastwirth

Chain Size

16 facilities nationwide

Chain avg rating: 2.4/5 · Rank 7 of 16

Ownership & Management

Owners

Gastwirth, Menachem

Owner

25%

Lehmann, Kenneth

Owner

25%

Levine, Ychail

Owner

5%

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Abraham Mayer Dated Dec

Owner · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Akiva Mayer Dated Decem

Owner · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Aviva Mayer Dated Decem

Owner · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Talia Mayer Dated Decem

Owner · Organization

Helene Mayer 2007 Irrevocable Exempt Trust Fbo Zachary Mayer Dated Dec

Owner · Organization

Key personnel

Bak, AbrahamManagerGastwirth, MenachemManagerLevine, YchailManagerLiu, DennisManagerRivera, DanielManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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