Arbors at Minerva
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 110 Google reviews
Watch Arbors at Minerva
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is highly regarded for its rehabilitation therapy and admissions support, making it a strong candidate for post-surgery recovery. However, given the recurring reports of neglect and slow response times, we strongly advise you to visit during evening or weekend hours to observe staffing levels firsthand and ask management specifically how they monitor patient call light response times.
Google Reviews
Google Reviews
110 reviews on Google“Arbors at Minerva receives high praise for its rehabilitation services, friendly staff, and clean environment, with many families noting the admissions team's helpfulness in navigating paperwork. However, a minority of reviewers report serious concerns regarding neglect, slow response times for call lights, and poor communication during medical crises. Families should weigh the strong therapy outcomes against these reports of inconsistent staffing and care quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Helpful and supportive admissions staff
- Clean and well-maintained facility
- Compassionate nursing and aide staff
Concerns
- Slow response times for assistance/call lights (mentioned by 2 reviewers)
- Reports of neglect and poor medical oversight (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 112 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given the recent focus on medication management in your internal reviews, could you walk me through the specific process for ensuring residents receive the right medications on time?
- 3Some families have expressed concerns regarding the speed of assistance when call lights are used; what is your current protocol for monitoring response times and ensuring residents aren't waiting too long?
- 4I’ve read great things about your physical and occupational therapy programs; how do you integrate those services into a resident's daily routine to keep them active?
- 5With the current staffing levels, what steps are you taking to ensure that every resident receives consistent medical oversight and individualized attention throughout the day?
- 6How do you handle medical emergencies or changes in a resident's health status, especially during evening or weekend hours when staffing might be different?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT therapists did a great job with boosting Moms confidence so she realized she could do more.The Aides were so pleasant and talked to her like she was their family m”
“My father was admitted to Arbors for hospice and the staff here is amazing! Not just with my dad, but I've witnessed and listened to them interact with other residents here and they treat each person with such compassion and care.”
“Only negative is I was told that it takes awhile for someone to come assist my mother in law (broken hip) during the evening shift.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 47 deficiencies over 8 surveys, including recent family complaints in January 2025. Recurring issues span protecting residents from abuse and neglect, care quality problems including wound care and nutrition, and medication management failures. While the facility corrects violations when cited, the persistent complaints and repeat deficiencies in critical areas like resident protection suggest ongoing care challenges families should carefully evaluate.
Feb 12, 2026Routine2
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 23, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 22, 2024Routine15
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 18, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 24, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Aug 17, 2023
$27,846
Ownership & Operations
Who Operates This Facility
Arbors at Minerva
for profit
Chain Affiliation
Arbors at Ohio
16 facilities nationwide
Chain avg rating: 2.3/5 · Rank 6 of 16
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
110 reviews from families & visitors
Official Website
Visit arborsatminerva.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Minerva Rehabilitation and Nursing Center
1.9 miNursing Home · Minerva, OH
Louisville Gardens Care Center
8.7 miNursing Home · Louisville, OH
Carroll Healthcare Center INC
9.4 miNursing Home · Carrollton, OH