Carroll Healthcare Center INC
Strong Medicare quality ratings; families often praise dedicated and friendly nursing staff. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
This facility has a dedicated core staff and offers engaging activities, but the reports of inconsistent care are concerning. When touring, we strongly recommend asking for specific staffing ratios during weekends and evenings, and observing how quickly call lights are answered in the resident wings.
Google Reviews
Google Reviews
19 reviews on Google“Carroll Healthcare Center receives highly polarized feedback, with many families praising the dedicated, kind staff and engaging activities, while others report severe concerns regarding staffing levels and patient neglect. While several reviewers highlight excellent rehabilitation and compassionate care, critical reports of dehydration, slow response times, and inadequate therapy suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and friendly nursing staff
- Clean and well-maintained facility
- Engaging activities and entertainment
- Effective rehabilitation therapy
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 3 reviewers)
- Poor quality of care and neglect of basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
- 2We noticed the nursing staff is highly regarded for being friendly; how do you support your team to ensure they have enough time to respond quickly to resident call lights?
- 3With the great rehabilitation therapy services you offer, what does the typical recovery plan look like for a resident working on their mobility?
- 4How do you ensure clear and frequent communication between the nursing staff and family members regarding changes in a resident's condition?
- 5What kind of engaging daily activities or entertainment do you have planned to keep residents socially active and connected?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“I was there morning and evening and spent quite a bit of time watching the kindness and patience every staff showed to him.”
“I have observed this from the cleanliness of the facility, the staff in dining room, nursing staff, and the physical therapy staff. I have visited different hours of the day and see the same.”
“It was a ghostown when entering the building and looking for staff in halls. Hire more help for the patients! the phone rings and rings and get hung up on when I make telephone call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to five complaint-triggered deficiencies, indicating ongoing concerns about resident treatment, dignity, family notification, and financial protection. The facility shows recurring issues with infection control, building safety systems, and providing appropriate care according to resident preferences. While all deficiencies have correction dates, the pattern of complaints and repeated violations in care quality suggests families should carefully evaluate this facility.
Sep 15, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 8, 2025Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Egress Deficiencies
Have correct number of accessible exits for each story.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 30, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 4, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Have correct number of accessible exits for each story.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jun 8, 2021Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Carroll Healthcare Center INC
for profit
Ownership & Management
Owners
Berardino, Nicholas
Owner
Cilone, Joseph
Owner
Huber, Michael
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit inspirahealthgroup.com
Medicare data downloads
Original nursing home datasets
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