Apple Valley Care Center
Strong Medicare quality ratings; families often praise compassionate administrative leadership. Still worth an in-person visit.
based on 330 Google reviews
Watch Apple Valley Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility has a highly praised administrative team (specifically Jay Ann) that is excellent at resolving logistical issues, the clinical care is highly inconsistent. Families should prioritize direct, frequent monitoring of hygiene and call-light response times, as multiple reports indicate patients are being left in soiled linens for extended periods.
Google Reviews
Google Reviews
330 reviews on Google“Families considering Apple Valley Care Center will find a highly polarized environment. While many reviewers praise specific administrative staff and the kindness of certain nurses, there are frequent and serious allegations regarding neglect, including failure to respond to call lights, improper hygiene care, and medication errors. The facility is often described as clean, but significant concerns regarding staffing levels and ventilation/temperature control persist.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate administrative leadership
- Clean and well-maintained environment
- Friendly and attentive nursing staff
- Engaging resident activities and games
Concerns
- Delayed response to call lights and patient neglect (mentioned by 5 reviewers)
- Inadequate hygiene care (failure to change soiled linens/diapers) (mentioned by 4 reviewers)
- Inconsistent physical therapy frequency (mentioned by 2 reviewers)
- Lack of proper ventilation or air conditioning (mentioned by 2 reviewers)
- Staffing shortages and high turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of templated responses. Positive reviews are met with repetitive 'thank you' messages, while negative reviews are addressed using standardized scripts that offer contact information or apologies without addressing specific allegations.
Questions for Your Tour
- 1It is wonderful to see how well-maintained and clean the facility is; how do you ensure that residents' personal hygiene and linen changes are handled consistently throughout the day?
- 2We noticed the administrative team is very responsive to feedback; how does the leadership team communicate important updates or changes in care to families?
- 3With the high quality of nursing care mentioned by many, what specific protocols are in place to ensure call lights are answered promptly, even during busy shifts?
- 4Can you tell us more about the medication management process and how you ensure accuracy and safety for each resident?
- 5What kind of daily activities or games are available to keep residents engaged and social with one another?
- 6How do you manage physical therapy schedules to ensure residents are receiving consistent and frequent sessions?
Personalized based on this facility's data
Key Review Excerpts
“Carlos, Silvia, Sohey, Aileen, Kiki, Caroline, Maria, Miss Virginia, Ben RN, December, Jose (from activities) Marquis (from archives) were all amazing, very attentive, kind, and generous they were extremely helpful.”
“They have no ventilation system. NO heating or air conditioning system what so ever. The patients are suffering from heat.”
“My grandma was sent here to recover after a hip fracture. If you have a loved one sent here, GET THEM OUT. This place is a hell hole run by incompetent, lazy, uncaring staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 10 out of 51 total deficiencies. The facility shows recurring problems with fire safety systems, medication management, and care planning that persist across multiple surveys from 2022 to present. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like safety equipment and medication errors suggests ongoing operational challenges families should carefully evaluate.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Jan 21, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 18, 2025Routine12
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nov 18, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jun 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 17, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Apple Valley Care Center
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Gastwirth, Menachem
Owner
Lehmann, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
330 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Whispering Winds of Apple Valley Assisted Living
< 1 miAssisted Living · Apple Valley, CA
Skyline Villa
1.5 miAssisted Living · Apple Valley, CA
Sterling Commons
1.9 miAssisted Living · Victorville, CA
Sterling Inn
2.0 miAssisted Living · Victorville, CA
Crystal Garden Rcfe
2.4 miAssisted Living · Apple Valley, CA
M&m Board & Care
2.9 miAssisted Living · Hesperia, CA