Apopka Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 138 Google reviews
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What this means for your family
While the facility is physically beautiful and offers excellent therapy services, the recurring reports of slow response times to call bells and hygiene neglect are serious red flags. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's care, as communication from the nursing staff can be inconsistent.
Google Reviews
Google Reviews
138 reviews on Google“Apopka Health and Rehabilitation Center is a modern, visually impressive facility that receives high praise for its cleanliness and physical environment. However, it faces significant, recurring criticism regarding nursing responsiveness, communication with families, and inconsistent quality of care, with multiple reports of patients being left in soiled conditions or waiting extended periods for assistance.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and professional administrative and reception staff
- Convenient location near AdventHealth Apopka
Concerns
- Slow or non-existent response to call bells (mentioned by 11 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 8 reviewers)
- Neglect of basic hygiene and toileting needs (mentioned by 7 reviewers)
- Inconsistent or inadequate nursing/CNA care (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 142 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the importance of timely assistance, could you walk me through the process for how call bells are monitored and how quickly residents can typically expect a response?
- 2Communication is very important to our family; what is the best way for us to stay in regular contact with the nursing team regarding our loved one's daily care and needs?
- 3Since the facility is located so close to AdventHealth Apopka, what is your standard procedure for coordinating care or emergency transfers with the hospital?
- 4I noticed the facility has a strong reputation for physical and occupational therapy; how are these programs integrated into the daily routine for residents who need extra support?
- 5What steps does the facility take to ensure that consistent, high-quality attention is provided for daily hygiene and personal care needs throughout all shifts?
- 6What kind of daily activities or social opportunities are available to help residents feel engaged and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“The only negative I have to say is they take a little longer than I like with answering the call bell when she rings for help. Other than that they are right on task.”
“The second night my mother was there, she called me and said she rang her call light 21 times to get help to go to the bathroom and no one was helping her!”
“The facility is beautiful but lacks caring nursing and patient care techs. My grandfather was there for rehabilitation... after 3 weeks and 4 falls later there he left in worse shape than when he arrived.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of deficiencies across resident rights, care planning, and medication management areas, with families filing at least three complaint-triggered reports. Most recent issues from April 2024 involved multiple resident rights violations and care planning problems, while medication management has been a recurring problem since 2020. Though the facility reports correcting deficiencies, the repeated patterns suggest ongoing quality concerns families should carefully consider.
Jan 29, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Apr 5, 2024Routine9
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Apr 5, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Apr 28, 2022Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 8, 2020Routine1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Apopka Health and Rehabilitation Center
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit apopkanursing.com
Medicare data downloads
Original nursing home datasets
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