A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 141 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
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Apopka Health and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include modern, clean, and well-maintained facility. Some reviewers note concerns about slow or non-existent response to call bells (mentioned by 11 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Apopka Health and Rehabilitation Center is a modern, visually impressive facility that receives high praise for its cleanliness and physical environment. However, it faces significant, recurring criticism regarding nursing responsiveness, communication with families, and inconsistent quality of care, with multiple reports of patients being left in soiled conditions or waiting extended periods for assistance.
Quality Themes
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Distribution · 145 analyzed
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Key Review Excerpts
“The only negative I have to say is they take a little longer than I like with answering the call bell when she rings for help. Other than that they are right on task.”
“The second night my mother was there, she called me and said she rang her call light 21 times to get help to go to the bathroom and no one was helping her!”
“The new director is the best. She comes out of her office and walks the halls to see that everything is going as it should! She honestly listens and cares about the patients, their families and the employees!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern of deficiencies across resident rights, care planning, and medication management areas, with families filing at least three complaint-triggered reports. Most recent issues from April 2024 involved multiple resident rights violations and care planning problems, while medication management has been a recurring problem since 2020. Though the facility reports correcting deficiencies, the repeated patterns suggest ongoing quality concerns families should carefully consider.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apopka Health and Rehabilitation Center
nonprofit
Ventura Services
14 facilities nationwide
Owners
Apopka Holdco LLC
Owner · Organization
Apopka Opco Investco LLC
Owner (parent company) · Organization
Apopka Ventura Opco Investco LLC
Owner (parent company) · Organization
Copper FL Trust II
Owner (parent company) · Organization
Gold FL Trust II
Owner (parent company) · Organization
Philipson Family Limited Liability Company, LLC
Owner (parent company) · Organization
Silver FL Trust II
Owner (parent company) · Organization
Bengio, Jacob
Owner (parent company)
Paritzky, Jeremie
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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141 reviews from families & visitors
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Original nursing home datasets
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