Aphz, LLC
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based on 143 Google reviews
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What this means for your family
This facility is an excellent choice for those seeking a resort-style independent living experience with highly professional leasing and maintenance staff. However, if you are looking for skilled nursing, please note that reviews for medical care often refer to the adjacent facility, and you should investigate recent reports of extra fees and maintenance concerns before committing.
Google Reviews
Google Reviews
143 reviews analyzed“This facility is primarily an independent living senior apartment complex, though some reviews mention high-quality rehab and nursing care. While many residents praise the professional leasing staff and the resort-like amenities, there are significant concerns regarding rising extra costs, maintenance issues like mold or pests, and inconsistent management.”
Quality Themes
Tap a score for detailsStrengths
- Professional and compassionate leasing staff
- High-quality maintenance and repair response
- Resort-style amenities and atmosphere
- Excellent physical therapy and rehab services
Concerns
- Increasing additional fees and costs (mentioned by 2 reviewers)
- Maintenance and habitability issues (mold, pests, water) (mentioned by 2 reviewers)
- Management inconsistency and lack of communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the leadership team currently communicate important facility updates or changes to families?
- 2We are very impressed by the resort-style atmosphere here; could you tell us more about the daily activities and social events planned for residents?
- 3The physical therapy services come highly recommended; how does the rehab team coordinate with the nursing staff to ensure a smooth recovery plan?
- 4What specific steps are being taken to ensure the highest standards of cleanliness and maintenance throughout the resident rooms and common areas?
- 5How does the nursing team handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6Could you walk us through the current fee structure to help us understand the total monthly cost and if there are any upcoming adjustments to resident services?
Personalized based on this facility's data
Key Review Excerpts
“The PT department is exemplary. Without them I could not have returned home. The nursing and wound care people were kind, caring and always so pleasant.”
“We've had nothing but positive experiences since moving in 6 months ago! They urgently fixed our air conditioner and provided a portable unit to use until completely finished.”
“Like vacationing in a resort hotel? Yes. What else would you call a place that features most of the amenities of a hotel?”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Feb 10, 2026ComplaintCleanReport
The complaint survey was conducted on February 10, 2026, with the investigation of intake #s:00158070. There were no deficiencies cited:
Oct 8, 2025ComplaintCleanReport
The onsite complaint survey was conducted on October 9, 2025t and investigated complaints #00146998 and 00147091 There were no deficiencies noted.
Sep 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on September 4, 2025 for the investigation of intake #00141925, 00142014, 00141949, 00140993. There were no deficiencies cited.
Jul 24, 2025ComplaintCleanReport
A State complaint investigation was conducted on July 24, 2025 for complaint #00137127. No deficiencies were cited.Â
Jul 1, 2025Other
Based on observation, the facility failed to ensure its fire doors fully closed and latched securely upon release. The facility failed to ensure that resident room doors were in good working order. Failing to protect resident sleeping rooms from heat or smoke could cause harm to the resident and staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction."NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3 Corridor DoorsSection 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be substantial doors, such as those constructed of 1-3/4 inch solid-bonded core wood, or capable of resisting fire for at least 20 minutes. Doors in fully sprinklered smoke compartments are only required to resist the passage of smoke. Doors shall be provided with a means suitable for keeping the door closed.Findings include:Observations made while on tour on July 1, 2025, revealed the following;Room #511 did not close and latch securely when closed.Rooms #537, #536, #532, and #512 had excessive gaps more than 1/8th inch at the top of the door.Room #504 had a door mag lock device pulled out of the wall when attempting to close the door.Room #504, the door failed to close and latch securely.During the exit conference on July 1, 2025, the above findings were again acknowledged by the Executive Director and Director of Maintenance.
Based on observation and staff interviews, the facility failed to ensure that a remote stop or kill switchfor the generator was installed. This could affect the entire facility and could result in a loss of powerdue to a generator malfunction during an emergency power outage. Failure to have an emergency stopon the generator could cause a fire or harm the residents and/or staff.Code reference: NFPA 110, 2010 Edition; Standard for Emergency and Standby Power Systems 5.6.5.6 Allinstallations shall have a remote manual stop station of a type to prevent inadvertent or unintentionaloperation, located outside the room housing the prime mover, where so installed, or elsewhere on thepremises where the prime mover is located outside the building. A.5.6.5.6 For systems located outdoors,The manual shutdown should be located external to the weatherproof enclosure and should beappropriately identified.Findings include:During observations during a tour conducted on July 1, 2025, it was revealed that the facilitygenerator did not have the required remote stop or kill switch. Per facility management, this switch iscurrently out for bid.The management team confirmed during the facility tour and the exit conference on July 1, 2025,that the facility did not have an emergency shut-off for the generator.
Jun 24, 2025Complaint18Report
The recertification Survey was conducted June 24, 2025 through June 27, 2025, inconjunction with the investigation of complaints AZ00189397, AZ00202612, AZ00205542, AZ00215043, AZ00216230, AZ00216781, AZ00199409, AZ00203507, AZ00203504, AZ00207795, AZ00207942, AZ00208198, AZ00208194, AZ00208594, AZ00208395, AZ00221430, AZ00205561, AZ00211770, AZ00215824, AZ00219433. The following deficiencies were cited:
Based on resident and staff interviews, review of the clinical record, facility documentation, and policy, the facility failed to ensure that a code status was accurate and consistent in the medical record for one resident, # 10 of sixty-nine residents. The deficient practice could result in the resident not receiving care consistent with the signed advance directive.
Based on clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure that an allegation of misappropriation for one resident (#38) was reported to the State Agency within the required time frame of twenty-four hours.
Based on clinical record reviews, staff interviews, and facility policies, the facility failed to ensure that a Preadmission Screening and Resident Review (PASRR) level I was processed for determination of need for PASRR level II for one resident (# 42). The deficient practice could result in residents not receiving the appropriate services they need.
Based on resident and staff interviews, review of the clinical record, facility documentation, and policy, the facility failed to ensure that a code status was accurate and consistent in the medical record for one resident, # 10 of sixty-nine residents. The deficient practice could result in the resident not receiving care consistent with the signed advance directive.
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure adequate supervision was provided for one resident (#204), in a public area who was exploited by assisted living staff. The deficient practice could result in residents being exploited.
Based on clinical record review, staff interviews, facility documentation and policy review, the facility failed to ensure that an allegation of misappropriation for one resident (#38) was reported to the State Agency within the required time frame of twenty-four hours.
Based on clinical record reviews, staff interviews, and facility policies, the facility failed to ensure that a Preadmission Screening and Resident Review (PASRR) level I was processed for determination of need for PASRR level II for one resident (# 42). The deficient practice could result in residents not receiving the appropriate services they need.
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to provide continence and shower care according to professional standards for one resident (#102). The deficient practice could result in skin breakdown.
Based on clinical record review, staff interviews, and policy review, the facility failed to ensure weekly skin assessments were provided for one resident (#21) of three sampled residents, as ordered by the physician and failed to ensure that physician orders for one resident (# 28) for diagnostic testing were addressed in a timely manner following an unwitnessed fall. The deficient practice could lead to an injury being missed and a delay in care being provided to the resident and result in skin impairments developing or worsening without staff intervention.
The facility failed to provide and environment free from accident hazards for one resident (#21) and failed to ensure adequate supervision to ensure one resident (#105) did not elope. The deficient practice could result in residents being injured, abused, or lost.
Based on personnel file review, interviews, and policy review, the facility failed to complete a yearly performance review for 1 of 2 sampled Certified Nursing Assistants (CNA/Staff #12). The deficient practice could result in insufficient and inadequate care for residents.
Based on observation, staff interviews, and policy review, the facility failed to ensure that medications were dated when opened. The deficient practice could result in reduced drug effectiveness and adverse reactions.
The facility failed to ensure appropriate infection control measures were implemented and followed for one resident (# 44) related to tube feeding. The deficient practice could result in a spread of preventable illness to residents and staff.
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to ensure adequate supervision was provided for one resident (#204), in a public area who was exploited by assisted living staff. The deficient practice could result in residents being exploited.
Based on documentation, staff interviews, and the facility policy and procedures, the facility failed to provide continence and shower care according to professional standards for one resident (#102). The deficient practice could result in skin breakdown.
Based on observation, staff interviews, and policy review, the facility failed to ensure that medications were dated when opened. The deficient practice could result in reduced drug effectiveness and adverse reactions
The facility failed to ensure appropriate infection control measures were implemented and followed for one resident (# 44) related to tube feeding. The deficient practice could result in a spread of preventable illness to residents and staff.
The facility failed to provide and environment free from accident hazards for one resident (#21) and failed to ensure adequate supervision to ensure one resident (#105) did not elope. The deficient practice could result in residents being injured, abused, or lost.
Apr 21, 2025ComplaintCleanReport
The Risk Based Complaint Survey was conducted April 21, 2025 through April 22, 2025 in conjunction with the following Complaints: AZ00157177, AZ00173906, AZ00172858, AZ00175306, AZ00175037, AZ00175770, AZ00176922, and AZ00172098. There were no deficiencies cited.
Apr 16, 2025ComplaintCleanReport
A complaint survey was conducted on April 16, 2025 for the investigation of complaints #AZ00223995, AZ00223648, AZ00223266, AZ00223263, 00124894. There were no deficiencies cited.
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References & Resources
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Google Reviews
143 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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