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Limited public data on The Palazzo. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 147 Google reviews
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Every family's needs are unique. We encourage you to visit The Palazzo in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Palazzo is highly praised by many for its resort-like amenities, professional leasing staff, and efficient maintenance team. However, long-term residents and recent movers have raised significant concerns regarding rising extra costs, management changes, and serious maintenance issues like mold and pests.
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Key Review Excerpts
“The knowleable, professional, and kind leasing agent Christine Bates made my decision to sign on the dotted line much easier.”
“I am once again so happy with Sarah & the office staff and Ryan with the maintenance team. They urgently fixed our air conditioner and provided a portable unit to use until completely finished.”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site compliance inspection and investigation of complaint 00143378 conducted on October 16, 2025.
No deficiencies were found during the on-site investigation of complaint 00104620 conducted on July 23, 2025.
On April 22, 2025, an off-site inspection to decrease the licensed capacity from 236 to 66 was completed.
An on-site investigation of complaints AZ00219503 and AZ00218536 was conducted on December 2, 2024, and no deficiencies were cited :
No deficiencies were found during the off-site documentation review for a change of ownership conducted on September 27, 2024.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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