The Palazzo
Limited public data on The Palazzo. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 143 Google reviews
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What this means for your family
The facility offers an impressive, resort-style environment with an exceptional leasing and maintenance team. However, families should investigate the current stability of management and ask for specific details regarding any additional monthly fees for services like laundry or trash removal.
Google Reviews
Google Reviews
143 reviews analyzed“The Palazzo is highly praised by many for its resort-like amenities, professional leasing staff, and efficient maintenance team. However, long-term residents and recent movers have raised significant concerns regarding rising extra costs, management changes, and serious maintenance issues like mold and pests.”
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful leasing staff
- Responsive maintenance and repair services
- High-end amenities and resort-style atmosphere
- Friendly and welcoming community atmosphere
Concerns
- Increased additional fees for services like laundry and trash (mentioned by 2 reviewers)
- Issues with unit maintenance such as mold or pests (mentioned by 2 reviewers)
- Frequent turnover or changes in management/activity directors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from the community; how does that feedback loop help improve the daily experience for residents?
- 2The resort-style amenities here look beautiful, but could you walk us through what the monthly fee covers and if there are any additional costs for services like laundry or trash removal?
- 3We'd love to hear more about the monthly calendar—what are some of the most popular social events or activities that residents look forward to?
- 4With the high-end atmosphere of The Palazzo, what specific steps does your maintenance team take to ensure all units are kept in pristine, clean condition?
- 5How does the staff handle transitions in leadership or activity directors to ensure the community atmosphere stays consistent and friendly for the residents?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting help to a resident's room immediately?
Personalized based on this facility's data
Key Review Excerpts
“The knowleable, professional, and kind leasing agent Christine Bates made my decision to sign on the dotted line much easier.”
“Like vacationing in a resort hotel? Yes. What else would you call a place that features most of the amenities of a hotel?”
“We moved in to a unit that had water seeping up through the bathroom floor. We had to move to another unit (with no help from management). My daughter had felt ill for 6 months. We fould out the apartment was infested with enough mold.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Oct 16, 2025ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaint 00143378 conducted on October 16, 2025.
Jul 23, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00104620 conducted on July 23, 2025.
Apr 22, 2025OtherCleanReport
On April 22, 2025, an off-site inspection to decrease the licensed capacity from 236 to 66 was completed.
Dec 2, 2024ComplaintCleanReport
An on-site investigation of complaints AZ00219503 and AZ00218536 was conducted on December 2, 2024, and no deficiencies were cited :
Sep 27, 2024RoutineCleanReport
No deficiencies were found during the off-site documentation review for a change of ownership conducted on September 27, 2024.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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