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Supported Living Investigative

Ambitions of WA INC (king County)

Reviewer concerns include lack of resident engagement and activities — investigate before committing.

21905 64th Ave. W. #300, Mountlake Terrace, WA 98043Licensed & Active
Source: WA DSHS — view official record
Google rating
2.6/5

based on 5 Google reviews

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What this means for your family

The most recent feedback suggests a decline in the quality of care, specifically regarding resident engagement and staff attentiveness. If you consider this facility, you should visit during off-hours to ensure the environment is stimulating and verify that staff communication is inclusive of all residents.

Google Reviews

Google Reviews

5 reviews on Google
Families should exercise significant caution as recent feedback highlights a depressing environment with inadequate engagement for residents and frequent neglect regarding client needs. While one long-term caregiver reported no issues, the most recent detailed review describes a lack of activities and staff communication barriers.

Quality Themes

Tap a score for details
FoodN/AStaff2.0CleanN/AActivities1.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Positive long-term experience for one resident's spouse

Concerns

  • Lack of resident engagement and activities
  • Staff neglect regarding client requests
  • Language barriers and social atmosphere issues

Rating Trends

Tap a year to see what changed

2345.02018(1)3.02019(2)1.02020(1)1.02025(1)

Distribution · 5 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the long-term care experience for spouses here; how do you foster that sense of stability for residents and their families?
  • 2What does a typical weekly calendar look like in terms of organized social events and group activities for the residents?
  • 3How do staff members ensure that every resident's individual requests or personal preferences are communicated and addressed promptly?
  • 4Could you describe your process for ensuring clear and consistent communication between the care team and family members?
  • 5In the event of a medical emergency or a sudden change in health status during the night, what are your specific protocols for immediate care?
  • 6How do you work to create a vibrant, inclusive social atmosphere where all residents can easily connect with one another?

Personalized based on this facility's data


Key Review Excerpts

Never any problem. Treats my so very well.

Long-term resident's spouse · 2018★★★★★

i went to the house he was staying at and the house was dark and very depressing. nothinf for him to do but sit in his room and play on his broken tablet. and when they where going to get something for there clients they would just forget all the time.

Resident's aunt · 2025☆☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
11deficiencies
Feb 19, 2026Investigation

Investigation involved a complaint (Intake ID: 210462). The provider failed to ensure medications were secured as required by the client's support plans.

Storage of medicationsWAC 388-101D-0330

The medication cabinet in the shared living area was found unlocked with the key hanging in the lock, leaving medications accessible.

Aug 5, 2025Investigation

Investigation triggered by allegations that caregivers assaulted a resident (Client 1). The report also highlights critical failures in documentation, staffing protocols, and medication administration.

Monitoring physical and mechanical restraintsWAC 388-101D-0460

Provider failed to document physical restraints following a behavioral escalation, including event description, restraint type, duration, reaction, staff involved, and injuries.

When is a positive behavior support plan required?WAC 388-101D-0410

Provider failed to collect required data for the Positive Behavior Support Plan to evaluate success and monitor outcomes.

Service provider responsibilitiesWAC 388-101D-0025

Provider failed to ensure adequate staffing according to the Person-Centered Support Plan, resulting in a client being left unattended.

Client health services supportWAC 388-101D-0150

Provider failed to address injuries following a behavioral escalation and failed to follow medical recommendations after an emergency room visit.

Client rightsWAC 388-101D-0125

Provider failed to ensure the right to refuse medication was respected; staff permitted law enforcement to administer medication to a client after they had de-escalated and refused it.

Aug 16, 2023Inspection

There are multiple documents provided. This JSON summarizes the Statement of Deficiencies (Certification 2011015, Compliance Determination 28672) which lists specific violations. The first page is a cover letter confirming that these specific deficiencies were later corrected by 03/08/2024.

When is a positive behavior support plan required?WAC 388-101D-0410

Provider failed to maintain functional window alarms for a client identified as a high elopement risk, contrary to their positive behavior support plan.

Mandated reporting to the departmentWAC 388-101-4150

Provider failed to immediately report an incident where a client with 24-hour supervision requirements exited their home unattended and was detained by police.

Reconciling and verifying client accountsWAC 388-101D-0255

Provider failed to reconcile and verify client financial accounts (checking and cash) on a monthly basis for sampled clients.

Nurse delegationWAC 388-101D-0160

Provider failed to ensure nurse delegation requirements were met for a client receiving ear drops; staff performed the administration without proper delegation.

Physical and safety requirementsWAC 388-101D-0170

Provider failed to maintain household water temperatures below 120 F in several homes (recordings up to 145.9 F) and failed to address a tripping hazard (loose flooring).

Contact

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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