Sun Terrace Prosser
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
Sun Terrace Prosser is highly regarded for its compassionate, attentive staff and quality dining, making it a strong candidate for those prioritizing resident well-being. However, families should clarify move-out and refund policies in writing during the intake process to avoid the administrative frustrations noted by some previous residents.
Google Reviews
Google Reviews
19 reviews on Google“Sun Terrace Prosser is widely praised by families for its attentive, friendly staff and welcoming environment, with many noting that their loved ones feel safe and well-cared for. While the facility is commended for its cleanliness, engaging activities, and quality dining, some families have reported administrative issues, specifically regarding the timely processing of refunds after a resident's departure.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Clean and well-maintained facility
- Engaging activities and holiday events
- Quality, well-proportioned meals
Concerns
- Delays or issues with financial refunds upon move-out (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your capacity of 95 residents, how do you ensure that each resident still receives that warm, personalized attention the staff is known for?
- 2We love hearing about the holiday events and activities here; could you walk us through what a typical week of social engagement looks like for a new resident?
- 3Regarding the dining experience, how do you accommodate individual dietary preferences while maintaining the quality and portion sizes that residents seem to enjoy?
- 4Could you explain the standard move-out process and how the facility ensures a smooth and transparent transition regarding financial accounts?
- 5In the event of a medical concern or emergency, what is the protocol for notifying family members and coordinating with local medical services?
- 6Since you have a strong reputation for cleanliness, what is your daily approach to maintaining the common areas and resident suites?
Personalized based on this facility's data
Key Review Excerpts
“My Mother and my step father have lived at Sun Terrace Prosser for two years!!! As a family we are truly grateful for the care provided. My Mother is solely dependent on the staff and they do a fantastic job of being attentive to her needs!!!”
“My parents were in Sun Terrace for 7 1/2 years. They took good care of them through the covid years and as they each declined in health. The staff really cares and I had peace of mind knowing they were looking out for them when I wasn’t there.”
“The meals are wonderful and well proportioned. Tish is amazing at helping with dietary needs.The staff is very friendly.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Mar 26, 2026Investigation
The document is a follow-up letter confirming no deficiencies found during the 03/26/2026 inspection and stating WAC 388-78A-2040-2 was corrected. The additional pages provided in the prompt contain detailed reports for a previous investigation (ID 71975) that was resolved.
This deficiency was corrected.
Feb 11, 2026FireCleanReport
The document states that all violations noted during previous related inspection(s) have been corrected.
Jan 12, 2026Fire
Facility approval status marked as 'Disapproved'. Multiple items (1-10, 12-16) listed as 'Corrected' on the report form. Next inspection scheduled on or after 2/11/2026.
5 year FDC hydrostatic testing report indicates that the test failed. No correction report was provided.
Jul 22, 2024Inspection
The completion date for the correction of deficiencies was updated to 2024-09-05 via telephone on 08/01/2024 per the administrator.; The document also references billing issues for Resident 2, where the facility failed to provide clear information on costs/laundry fees and sent bills to the wrong address.
The facility failed to follow laundry services agreed upon in a resident's negotiated service agreement, resulting in unauthorized laundry service fees.
The facility failed to provide staff with necessary gloves for providing resident care for 2 of 4 residents, requiring families to supply them.
The facility failed to inform a resident's representative in writing of additional charges for services.
The facility failed to inform a resident's representative of additional charges for services, impacting the resident's rights.
Facility failed to develop and maintain a disaster plan including a meeting place, alternate location, and evacuation plan; no evacuation drills conducted.
Facility failed to ensure staff had completed required respiratory protection fit testing for 4 of 4 staff reviewed.
Facility failed to provide a safe, sanitary, and well-maintained environment: memory care unit doors did not latch, mechanical ventilation in storage/laundry areas was not exhausting, and numerous fire doors throughout the facility were cracked/damaged.
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References & Resources
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Google Reviews
19 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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