Alton Memorial Rehab & Therapy
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 89 Google reviews
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What this means for your family
This facility shows a pattern of inconsistent care quality. While many families report successful rehabilitation and kind staff, there are frequent, serious reports of neglect and slow response times. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and ensure their needs are being met.
Google Reviews
Google Reviews
89 reviews on Google“ALTON MEMORIAL REHAB & THERAPY receives highly polarized reviews, with many families reporting severe neglect, understaffing, and poor communication, while others praise the facility for compassionate care and effective rehabilitation. Recurring complaints focus on long wait times for call lights, hygiene issues, and medication errors, contrasting sharply with positive reports of friendly staff and successful recovery outcomes. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Clean and well-maintained facility environment
- Supportive and helpful administrative communication
Concerns
- Significant understaffing leading to long response times for call lights (mentioned by 12 reviewers)
- Poor hygiene and lack of assistance with basic needs (bathing, toileting) (mentioned by 9 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Difficulty communicating with staff or reaching loved ones by phone (mentioned by 4 reviewers)
- Cold or poor quality food service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how much the administration engages with feedback; how do you currently use resident and family input to improve the dining experience and food quality?
- 2We've heard wonderful things about the physical and occupational therapy programs here; can you tell us more about how the therapists work with residents on their daily mobility goals?
- 3How does the nursing team ensure that call lights are answered promptly, especially during the busier night shifts?
- 4What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 5How do you support residents with their personal hygiene and daily grooming needs to ensure they feel comfortable and cared for?
- 6What is the best way for our family to stay in touch with our loved one and communicate with the nursing staff if we have a quick question?
Personalized based on this facility's data
Key Review Excerpts
“The only issue was that there was a significant shortage of the aides which impacted my care by having to wait up to 30-45 minutes for help.”
“The call light can be on for 30-45 minutes so if your family member has any bladder control they won't for long.”
“The nurses, CNAs and staff are very caring for all the residents. They treat my dad and us like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents who fell and were seriously hurt
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 11 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve accident prevention and supervision, medication management, and proper drug labeling. Recent deficiencies in 2025-2026 include serious issues like failure to report suspected abuse and neglect, suggesting ongoing care quality concerns despite all violations being corrected after identification.
Jan 6, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 10, 2025Complaint1
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Jan 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Oct 10, 2024Routine7
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 6, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Oct 10, 2024
$15,626
Ownership & Operations
Who Operates This Facility
Alton Memorial Rehab & Therapy
nonprofit
Chain Affiliation
Bjc Healthcare
4 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 3 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit bethesdahealth.org
Medicare data downloads
Original nursing home datasets
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