La Bella of Alton
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews
Watch La Bella of Alton
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 11.0)
- High staff turnover (57%)
- High RN turnover (62%)
Bottom 25% in IL · Critically understaffed (RN) · $125,544 in fines
What this means for your family
While the facility is often praised for its clean environment and effective therapy programs, the recurring reports of severe neglect and staffing shortages are critical red flags. If you choose this facility, maintain a high level of daily involvement, monitor your loved one's skin integrity, and ensure you have direct contact information for nursing leadership rather than relying on the general office line.
Google Reviews
Google Reviews
141 reviews on Google“LA BELLA OF ALTON receives highly polarized reviews, with some families praising the facility for its cleanliness and friendly staff, while others report severe neglect and systemic staffing shortages. Common criticisms include long response times for call lights, poor communication from management, and issues with hygiene and basic patient care. Families considering this facility should be aware of the significant inconsistency in care quality reported by different visitors.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and helpful frontline staff
- Effective physical and occupational therapy
- Professional wound care team
Concerns
- Chronic understaffing leading to delayed call light response (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Hygiene issues including soiled linens and strong odors (mentioned by 5 reviewers)
- Theft or loss of personal property (mentioned by 3 reviewers)
- Inconsistent medication management and medical coordination (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 144 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some wonderful feedback about your wound care team and therapy services; could you tell me more about how those specialists interact with residents on a daily basis?
- 2With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure linens and common areas stay fresh and tidy throughout the day?
- 3How does the nursing team manage call light responses during busy shifts to ensure residents aren't waiting long for assistance?
- 4Could you walk me through your process for medication administration and how you ensure there is clear communication between the doctors and the floor nurses?
- 5What is the typical daily schedule like for residents, and what kind of social activities or outings are available to keep everyone engaged?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“There is a huge issue with staffing. Call lights can go over 30 minutes without being answered.”
“The PT/OT are wonderful and aides; Michelle, Trish, Jo, T, Lou and Susie are great but they are overworked bc they have so few aides. Their business office manager, Misty does not return emails nor does she return calls.”
“I found the entire staff to be very attentive and caring. The family was updated and all questions were responded to and answered quickly by the Nursing Director.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
La Bella of Alton shows a concerning pattern with 81 deficiencies across 25 surveys, including many family-filed complaints. The facility has persistent issues with medication management, safety supervision, and resident dignity/rights that recur repeatedly across multiple years. While all violations show correction dates, the recurring nature of core problems like medication errors and accident prevention suggests systemic challenges that families should carefully consider.
Jan 7, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
May 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 20, 2024
$2,659
Fine
Feb 12, 2024
$2,279
Fine
Jan 25, 2024
$24,440
Fine
Jan 22, 2024
$4,558
Fine
Sep 29, 2023
$51,610
Payment Denial
Sep 29, 2023
9-day denial
Ownership & Operations
Who Operates This Facility
La Bella of Alton
for profit
Chain Affiliation
Jenmax Group
10 facilities nationwide
Ownership & Management
Owners
Il2 Opco Holdings LLC
Owner · Organization
Jm Snf Member LLC
Owner · Organization
Il2 Opco Inv LLC
Owner (parent company) · Organization
Il2 Opco Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit labellaofalton.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Alton Memorial Rehab & Therapy
1.6 miNursing Home · Alton, IL
Nexus at Alton
2.9 miNursing Home · Alton, IL
Bria of Godfrey
3.6 miNursing Home · Godfrey, IL
Bria of Woodriver
5.2 miNursing Home · Wood River, IL
Stonebridge Florissant
8.7 miNursing Home · Florissant, MO
Estates of Spanish Lake, the
10.4 miNursing Home · Saint Louis, MO