Altercare Somerset INC.
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (58%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While the facility is praised for its cleanliness and physical therapy, the recent increase in reports regarding understaffing and patient safety is concerning. We strongly advise families to visit during off-hours, such as weekends or evenings, to observe staffing levels firsthand and to ask management specifically about their protocols for fall prevention and feeding tube monitoring.
Google Reviews
Google Reviews
49 reviews on Google“Altercare Somerset Inc. receives highly polarized feedback, with many reviewers praising the facility for its clean environment and compassionate nursing staff. However, significant concerns regarding chronic understaffing, particularly on weekends and night shifts, as well as lapses in patient safety and communication, are frequently cited by families of residents. Potential families should be aware of these inconsistencies in care quality and the reported difficulties in reaching management.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective physical therapy services
- Helpful assistance with medical appointments
Concerns
- Chronic understaffing, especially on weekends and night shifts (mentioned by 3 reviewers)
- Inadequate patient safety protocols (e.g., lack of bed alarms/rails for fall risks) (mentioned by 2 reviewers)
- Poor communication and unprofessional management responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 1-star staffing rating; could you walk me through how you ensure consistent coverage and resident safety, particularly during weekend and night shifts?
- 2Given that some families have expressed concerns regarding fall prevention, what specific protocols or assistive devices do you have in place to monitor residents who are at a high risk for falls?
- 3I see that you actively engage with feedback online; how does your management team incorporate that input to improve communication with families regarding their loved one's daily care?
- 4Since memory care is a specialized area of focus, what specific training or activities do you provide to ensure residents in that unit remain engaged and well-supported throughout the day?
- 5How do you coordinate with outside medical providers to ensure that medication management and follow-up appointments are handled seamlessly for residents?
- 6Could you share how your physical therapy team collaborates with nursing staff to help residents maintain their mobility and independence on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The best thing I ever did was transfer my mom from here. Nurses were great and that’s why I gave 2 stars but the rest was pretty Awful.”
“This facility is extremely under staffed and if your loved one needs cared for closely and watched closely DO NOT SEND THEM HERE. weekends and night shift are not properly ran.”
“I would highly recommend this facility. I was very apprehensive about going to a rehab facility due to several unpleasant past experiences. However I was very pleasantly surprised at the excellent care that I received at this place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering recent inspections, with concerning patterns in daily care assistance and nutrition that persist across surveys from 2020 through 2024. The facility has ongoing issues with helping residents with daily activities, providing adequate food and fluids, care planning, and protecting residents from abuse. While all deficiencies show correction dates, the recurring nature of complaints about basic care quality suggests unresolved underlying problems.
Feb 26, 2026Routine11
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 10, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 23, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 29, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 18, 2024Routine11
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 18, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Altercare Somerset INC.
for profit
Chain Affiliation
Altercare
22 facilities nationwide
Chain avg rating: 3.3/5 · Rank 19 of 22
Ownership & Management
Owners
Tsg Nursing Centers, INC
Owner · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Andrew M Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Gerald F Schroer Jr
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Fbo Matthew Schroer
Owner (parent company) · Organization
Gerald F Schroer Dynasty Tr Ua 12312009 Margaret S Goodman
Owner (parent company) · Organization
Susanne Schroer Dynasty Trust U/a
Owner (parent company) · Organization
The Schroer Group, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit altercare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Country Lane Gardens Rehab & Nursing Ctr
7.8 miNursing Home · Pleasantville, OH
Majestic Care of New Lexington
8.1 miNursing Home · New Lexington, OH
Altercare Thornville INC.
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