Majestic Care of New Lexington
Strong Medicare quality ratings; families often praise engaging activities and community events. Still worth an in-person visit.
based on 38 Google reviews
Watch Majestic Care of New Lexington
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is praised for its cleanliness and active social calendar, the recurring reports of medication errors and neglect are significant red flags. If you are considering this facility, especially for a loved one with dementia, we strongly advise conducting unannounced visits and asking for a detailed plan on how they ensure timely medication administration and call-light response.
Google Reviews
Google Reviews
38 reviews on Google“Majestic Care of New Lexington receives polarized feedback, with many reviewers praising the staff's kindness and the variety of activities, while others report severe concerns regarding neglect and medication management. Families have expressed significant distress over delayed response times for basic needs and inconsistent care for residents with dementia. While some visitors note a clean and welcoming environment, others describe a history of poor oversight that persists despite changes in ownership.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and community events
- Clean and well-maintained facility
- Friendly and compassionate frontline staff
- Strong support during end-of-life care
Concerns
- Neglect and slow response to call lights (mentioned by 3 reviewers)
- Poor medication management and administration (mentioned by 2 reviewers)
- Inadequate care for residents with dementia/Alzheimer's (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given the importance of timely assistance, what is the current process for monitoring and responding to call lights throughout the day and night?
- 3Could you walk me through your specific protocols for medication management and how you ensure accuracy for residents with complex needs?
- 4Since you host many community events, what does a typical day look like for residents who enjoy staying active and social?
- 5What specialized training or support systems do you have in place for residents who require extra attention due to dementia or Alzheimer’s?
- 6With your focus on compassionate end-of-life care, how does your team coordinate with families to ensure comfort and dignity during those sensitive times?
Personalized based on this facility's data
Key Review Excerpts
“My Mom suffered from dementia but it was very evident in her smiles that she knew in her heart that she was loved. From day one til the day she passed she was loved.”
“If you want your loved one cared for properly and to receive meds at the proper time do not come to Majestic. It’s crazy that I have to physically drive there just so they give my father the exact heart meds he needs at the correct time.”
“I would consider thier care for the people with alzhiemers/dementia is borderline criminal and very abusive and neglectful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints against this facility, generating over half of its 49 deficiencies across 12 surveys. The facility has persistent problems with basic care quality, pressure ulcer prevention, and resident rights that recur repeatedly across multiple years. While the facility corrects issues when cited, the pattern of ongoing complaints and repeated violations in fundamental care areas suggests systemic quality concerns that families should carefully evaluate before placement.
Jan 7, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Apr 1, 2025Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 31, 2024Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 26, 2024Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 26, 2024Complaint7
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Federal Penalties
Payment Denial
Feb 26, 2024
4-day denial
Ownership & Operations
Who Operates This Facility
Majestic Care of New Lexington
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 34
Ownership & Management
Owners
Mdg Majestic Ohio Operations Holdings LLC
Owner · Organization
Marx, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives