Alpine Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
- High staff turnover (51%)
Below average in NY · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While many families report excellent, personalized care from specific staff members, there are recurring concerns regarding facility cleanliness and food quality. When touring, we recommend paying close attention to the hygiene of common areas and asking management how they address staffing shortages during off-hours.
Google Reviews
Google Reviews
39 reviews on Google“Alpine Rehabilitation and Nursing Center receives polarized feedback, with many reviewers praising specific staff members for their compassion and dedication. However, critical reviews highlight significant concerns regarding facility cleanliness, food quality, and staffing levels that impact the daily experience of residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong rehabilitation therapy department
- Helpful administrative and social work support
- Welcoming and family-oriented environment
Concerns
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Low-quality or unnutritious food (mentioned by 3 reviewers)
- Understaffing leading to neglect or slow response (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure daily cleanliness and hygiene in resident rooms?
- 2I noticed your rehabilitation department is highly regarded; how do you integrate those therapy goals into the daily routine for residents who are here for long-term care?
- 3Could you walk me through the current menu planning process and how the kitchen team accommodates specific nutritional needs or preferences for residents?
- 4With a capacity of 80 residents, how does your nursing team manage call-light response times to ensure that residents receive timely assistance throughout the day and night?
- 5I see that you actively engage with feedback online; what is your process for addressing family concerns or suggestions once a resident has moved in?
- 6What measures are in place to ensure that residents receive consistent, personalized attention during peak hours when staffing needs are at their highest?
Personalized based on this facility's data
Key Review Excerpts
“My mother Has been a resident at Alpine for the past seven years. The care that she has received has been outstanding. All of the staff are committed to delivering quality patient care.”
“This place is dirty! Both in the literal and none literal ways... Most of the staff is amazing and they do seem to care for there parents ,but because there over worked and often have there hands tied .they do what they have to and nothing more.”
“My sister died, after being a patient there. I could give many examples if neglect there please do not send a loved one there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to deficiencies in resident care, abuse response, and food quality, raising concerns about care standards. This facility shows recurring problems across medication management, fire safety systems, and food service spanning multiple years from 2019 to 2024. While all deficiencies report correction dates, the persistent pattern of issues in core care areas and complaint-triggered violations suggest ongoing operational challenges that warrant careful consideration during any visit.
May 3, 2024Routine13
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 3, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 15, 2023Complaint1
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Feb 28, 2022Routine14
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 3, 2019Routine6
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Ownership & Operations
Who Operates This Facility
Alpine Rehabilitation and Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 19
Ownership & Management
Owners
Barth, Alexander
Owner
Zagelbaum, Ephraim
Owner
Zagelbaum, Yechiel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit alpinerehab.net
Medicare data downloads
Original nursing home datasets
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