Allure of Moline
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 11.0)
- High staff turnover (54%)
- High RN turnover (80%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in ALLURE HEALTHCARE SERVICES chain · No penalties on record · Abuse citation
What this means for your family
While some families report positive interactions with specific staff members and appreciate the active social calendar, the facility has a history of serious concerns regarding cleanliness and administrative communication. We strongly recommend that you conduct an unannounced visit to inspect the facility's hygiene and ask management specifically how they track and secure resident personal belongings.
Google Reviews
Google Reviews
54 reviews on Google“Allure of Moline receives highly polarized feedback, with some families praising the friendliness of individual staff members and recent management changes, while others report severe neglect and facility maintenance issues. Recurring complaints focus on poor communication, lost personal belongings, and inconsistent care standards, leading to significant concerns about the facility's overall reliability.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful individual staff members
- Recent management improvements
- Engaging activities and events
- Effective rehab therapy team
Concerns
- Loss or theft of personal belongings and clothing (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 4 reviewers)
- Facility cleanliness and hygiene issues (pests, odors, filth) (mentioned by 5 reviewers)
- Inconsistent or neglectful patient care (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on management improvements, what specific steps are being taken to ensure consistent and proactive communication with families regarding their loved one's daily care?
- 2I understand that maintaining a clean and comfortable environment is a priority; what is your current protocol for routine deep cleaning and pest control to ensure the facility remains hygienic for all residents?
- 3What security measures or inventory systems do you have in place to help prevent the loss or misplacement of a resident's personal belongings and clothing?
- 4With the rehab therapy team being a noted strength, how do they coordinate with the nursing staff to ensure that a resident’s progress is maintained throughout the rest of the day?
- 5Could you walk me through how your team handles medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
- 6I noticed you have a variety of activities and events; how do you encourage residents to participate, and how do you tailor these programs to those with different levels of mobility or interest?
Personalized based on this facility's data
Key Review Excerpts
“Every time I visit my Dad I am impressed by how kind the staff are, how they engage the residents in conversation and joke around with them. I follow them on FB and see how many activities and special events they have for the residents and am thankful that my Dad is well cared for.”
“My mom was in this facility for two weeks and it might be the worst nursing home I've been in. No one is ever present at the front desk to monitor the front door. It's dirty, the walls in the hallway have drywall patching on them but have not been painted.”
“The facility is under new management and I can't say enough good things about the staff. They took the time out of their busy schedules to meet with me and my folks to answer any questions that we had about the facility and care of the residence living there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility faces serious ongoing concerns with multiple families filing complaint reports, revealing recurring issues with resident protection from abuse and neglect, medication management, and fire safety systems. The pattern of deficiencies shows persistent problems across multiple surveys, including repeated citations for inadequate sprinkler systems, nursing staffing, and abuse prevention policies. While the facility addresses violations when cited, the high volume of complaints and repeated safety issues in critical areas suggest systemic challenges that families should carefully consider.
Mar 6, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 26, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 21, 2025Routine18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Allure of Moline
for profit
Chain Affiliation
Allure Healthcare Services
15 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 15 (Worst)
Ownership & Management
Owners
Serenity Rock Island Holdco LLC
Owner · Organization
Allure Realty Holdco LLC
Owner (parent company) · Organization
Mn1 Management CORP
Owner (parent company) · Organization
Goldberg, Jeremy
Owner (parent company)
Nudell, Michael
Owner (parent company)
Oseroff, Meyer
Owner (parent company)
Wengrow, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit alluremoline.com
Medicare data downloads
Original nursing home datasets
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