Nursing HomeMedicaid Needs closer review

Hope Creek Nursing & Rehab

Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.

4343 Kennedy Drive, East Moline, IL 61244|245 beds|Licensed & active

1/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 151 Google reviews

(309) 796-6600 Directions Website

Street View

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6flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Abuse citation on record
Low overall rating (1/5 stars)
Low health inspection rating (1/5 stars)
Low staffing rating (1/5 stars)
6 Medicare penalties on record
Above-median findings in the latest survey (23 vs median 11)

Source: Medicare data

What this means for your family

Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.

Google Reviews

152 public Google reviews available

Hope Creek Nursing & Rehab receives polarized feedback, with many visitors praising the facility's cleanliness, welcoming atmosphere, and friendly staff. However, several families have raised serious concerns regarding inconsistent nursing care, slow response times to call lights, and incidents of neglect, particularly involving fall prevention and hygiene.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Welcoming and friendly front-desk staff
Effective physical and occupational therapy services
Helpful administrative and admissions staff

Concerns

Slow response times to call lights and requests for assistance (mentioned by 5 reviewers)
Inadequate hygiene and failure to assist with basic needs (e.g., changing soiled linens/diapers) (mentioned by 6 reviewers)
Lack of proper fall prevention and supervision (mentioned by 4 reviewers)
Rude or unprofessional behavior from nursing staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 152 analyzed

107

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

1It's wonderful to see how clean and well-maintained the facility is; what specific protocols do you have in place to ensure residents' linens and personal hygiene needs are attended to promptly?
2We noticed the front desk staff is so welcoming; how does that friendly culture translate to the nursing and floor staff during their daily interactions with residents?
3Can you walk us through your specific process for medication management and how you ensure accuracy for every resident?
4What kind of specialized supervision and fall prevention measures are active in the resident rooms and common areas?
5What does a typical day of social activities and engagement look like for the residents here?
6In the event of a medical emergency after hours, what is the immediate protocol for notifying the family and coordinating care?

Personalized based on this facility's data

Key Review Excerpts

“I'm a retired nurse, with years of visits and care at nursing homes through-out the Quad-City area. I have seen HORRID places, mediocre places, non-caring staff. and FOUL smelling places. Not all are horrible, but Hope Creek is the pinnacle in great care and positive experience.”

Rehab-wound care family member · 2025★★★★★

“Last week my mother fell head first out of her wheelchair. Went to hospital as she had laceration on her forehead, two huge black eyes. Two days later, she fell head first again out of her wheelchair and was laying in blood as no one saw her fall the second time.”

Resident's family · 2025★☆☆☆☆

“I went to visit my grandfather and when I got there he was laying in his urine no one bothered to change him and replace his sheets. The nurse name Linda was very rude she had an attitude and did not want to get up and check on him”

Grandchild of resident · 2025★☆☆☆☆

Source: 152 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.43hrs

58%

Registered nurses for medical care

Total Nursing

3.29hrs

80%

All nurses + aides combined

Staff Turnover

41%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility83.4%

Worse than Avg

Here

83.4%

12.8%

54.2%

Rock island

61.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility63.7%

Worse than Avg

Here

63.7%

93.5%

90.3%

Rock island

83.1%

Residents on antipsychotic medication

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

15.4%

21.7%

Rock island

11.2%

Residents vaccinated for the flu

↑ Higher is better

This Facility84.1%

Worse than Avg

Here

84.1%

95.5%

91.8%

Rock island

92.2%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

19.0%

20.6%

Rock island

23.6%

Residents whose walking got worse

↓ Lower is better

This Facility21.3%

Mixed vs Avgs

Here

21.3%

14.1%

14.3%

Rock island

26.4%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility27.1%

Worse than Avg

Here

27.1%

82.0%

69.7%

Rock island

73.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility33.3%

Worse than Avg

Here

33.3%

79.8%

63.1%

Rock island

73.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Mixed vs Avgs

Here

1.7%

1.6%

2.2%

Rock island

1.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

97findings in history

6penalties

Latest survey: 23 · well above IL avg (12.0)

22 complaint-triggered findings

$337,556 in fines

Hope Creek Nursing & Rehab has serious ongoing concerns, with multiple families filing complaints about resident abuse and neglect issues that have persisted across recent years. The facility repeatedly struggles with safety hazards and accident prevention, resident protection from abuse, and medication management. While all deficiencies show correction dates, the pattern of complaint-driven investigations and recurring safety violations suggests systemic problems that families should carefully consider before placement.

Jun 15, 2026Complaint3 findings

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected