Allure of Lake Storey
Strong Medicare quality ratings; families often praise friendly and welcoming front-desk staff. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
While the facility has invested in renovations and has staff members who are praised for their kindness, recent reports of neglect and communication failures are concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for a detailed plan on how they manage dietary needs and medical appointments.
Google Reviews
Google Reviews
53 reviews on Google“Allure of Lake Storey receives polarized feedback, with many visitors praising the friendly staff and recent facility renovations. However, recent negative reviews highlight serious concerns regarding neglect, poor communication, and failures in rehabilitation and basic daily care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front-desk staff
- Visible facility renovations and upgrades
- Responsive administrative team during end-of-life care
- Clean and pleasant common areas
Concerns
- Neglect of basic hygiene and personal care (mentioned by 2 reviewers)
- Poor communication regarding patient health and appointments (mentioned by 2 reviewers)
- Failure to follow through on rehabilitation or medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent renovations and upgrades to the facility, what new amenities or spaces are residents currently enjoying the most?
- 2I noticed the staffing rating is lower than other metrics; could you walk me through how you ensure consistent, personalized attention for residents during peak hours?
- 3How do you currently manage communication with families regarding changes in a resident's health status or upcoming medical appointments to ensure we stay fully informed?
- 4What protocols are in place to ensure that daily personal care and hygiene needs are consistently met for every resident?
- 5Could you describe how the team coordinates with therapy services to ensure that a resident’s rehabilitation goals are being actively followed and supported?
- 6I see that you engage with feedback online; how does the administrative team use input from families to improve the daily dining experience and overall quality of life?
Personalized based on this facility's data
Key Review Excerpts
“Never send your loved one here for rehab. Worst place ever. They don't call you if your person is sick with rsv and quarantined. They didn't do the PT that was assigned to him.”
“My family member is regularly in dirty clothing and doesn't even get a washcloth to clean his face upon waking. The kitchen ignores his dietary preferences, so he goes hungry most days.”
“There is no communication in that place. They don’t tell u anything when u get there it is not a place I would take anyone.They tell you they will take you to a appointment than cancel because they booked to many appointments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with a long-term catheter
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with fire safety systems and emergency preparedness across multiple years, though families have filed complaints resulting in findings about accident prevention and protection of residents' belongings. The facility shows persistent problems with sprinkler systems, fire alarm maintenance, and emergency planning that appear in every survey from 2022-2024, along with medication management concerns appearing in two surveys, indicating systemic challenges that continue despite corrections.
Jul 18, 2024Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Apr 5, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 14, 2023Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 18, 2022Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure operating rooms are properly protected and written records are maintained and available for inspection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Allure of Lake Storey
for profit
Chain Affiliation
Allure Healthcare Services
15 facilities nationwide
Chain avg rating: 2.6/5 · Rank 3 of 15 (Best)
Ownership & Management
Owners
Serenity Rock Island Holdco LLC
Owner · Organization
Allure Realty Holdco LLC
Owner (parent company) · Organization
Mn1 Management CORP
Owner (parent company) · Organization
Goldberg, Jeremy
Owner (parent company)
Nudell, Michael
Owner (parent company)
Oseroff, Meyer
Owner (parent company)
Wengrow, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit allurelakestorey.com
Medicare data downloads
Original nursing home datasets
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