Marigold Rehabilitation and Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 11.0)
- High staff turnover (52%)
- High RN turnover (62%)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in PETERSEN HEALTH CARE chain · $80,470 in fines · Abuse citation
What this means for your family
While some families report excellent end-of-life care and strong administrative support, the facility has recurring reports of severe understaffing and critical medication errors. We strongly advise families to conduct unannounced visits and specifically monitor the consistency of medication administration and personal hygiene for their loved ones.
Google Reviews
Google Reviews
22 reviews on Google“Marigold Rehabilitation and Health Care Center receives polarized feedback, with some families praising the dedicated staff and compassionate end-of-life care, while others report serious lapses in basic hygiene and medication administration. While long-term residents and their families often commend specific administrators like Tina for their support, recurring reports of understaffing and neglect suggest inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Dedicated and helpful administrative staff
- Clean and well-maintained facility
- Friendly and supportive nursing team
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
- Poor hygiene and lack of basic personal care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; how does your team ensure this level of cleanliness is maintained throughout the day?
- 2I noticed some praise for your administrative team's helpfulness; how can we best communicate with them regarding our loved one's daily needs?
- 3With the recent focus on staffing improvements, what specific steps is Marigold taking to ensure there is always enough nursing support available for every resident?
- 4Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 5How does your nursing team handle medical emergencies or sudden changes in a resident's health during the overnight hours?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff have been wonderful to him. He seems to do better in the home than at home.”
“Whenever we needed something, Tina was always willing to help, and we would not even want to think what it would be like without her help as she really treats this more than a job.”
“On multiple occasions my father has been denied his medicine. This medication is the only thing helping his cancer stop progressing.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of resident protection failures, with families filing 23 complaints that triggered investigations over multiple years. The most frequent problems involve resident protection from abuse and neglect, resident rights violations, and medication management issues. While the facility has corrected most past deficiencies, protection and abuse issues persist across surveys, including recent incidents in 2025 and 2026, indicating ongoing systemic problems with resident safety and care quality.
Mar 25, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 9, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 19, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Jul 31, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jan 9, 2026
$60,110
Payment Denial
Jul 31, 2025
83-day denial
Fine
Jul 6, 2024
$80,470
Payment Denial
Jul 6, 2024
60-day denial
Ownership & Operations
Who Operates This Facility
Marigold Rehabilitation and Health Care Center
for profit
Chain Affiliation
Petersen Health Care
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 8 of 13 (Worst)
Ownership & Management
Owners
Petersen, Mark
Owner (parent company)
Xch, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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