Harmony Pointe Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 52 Google reviews

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What this means for your family
While some families report excellent experiences with specific staff members and rehab services, there is a recurring pattern of complaints regarding facility cleanliness and inconsistent care. We strongly recommend visiting the facility in person, specifically checking the cleanliness of resident rooms and asking for a clear explanation of how they manage staffing ratios on weekends.
Google Reviews
Google Reviews
52 reviews on GoogleโHarmony Pointe Care Center receives highly polarized feedback, with some families praising specific staff members for their kindness and dedication, while others report severe concerns regarding neglect, hygiene, and staffing levels. While some residents have had positive rehab experiences, multiple reviewers have expressed deep distress over the quality of care, cleanliness of the facility, and communication failures. Families considering this facility should be aware of the significant inconsistency in reported care standards.โ
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective physical therapy services
- Helpful administrative communication
- Welcoming front desk reception
Concerns
- Poor facility cleanliness and hygiene (mentioned by 6 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Inadequate personal care for residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution ยท 50 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the administration is very active in responding to feedback online; how does the leadership team typically involve families in discussions about facility improvements?
- 2Since physical therapy is a highlight here, could you tell me more about how the therapy team works with residents to maintain their mobility?
- 3What specific protocols are in place to ensure the facility stays deeply cleaned and hygienic, especially in the resident living areas?
- 4How does the nursing team manage medication schedules to ensure everything is handled accurately and on time?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
โMy mom has excellent staff at HP and Eddie, Sally, Innocence, Lori, Rachel, Laura, Erica, June and Julie make her day, every day!โ
โThe staff here is caring and communicative. They always alert me immediately if anything is wrong or if they need permission to treat her.โ
โFloors, furniture REALLY need cleaning ๐ฌโ
Staffing
Staffing Hours
per resident/day ยท Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages ยท 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback ยท Medicare 2026
This facility shows persistent patterns of safety and care issues across multiple surveys, with families filing complaint reports about treatment quality and environmental safety. The most recurring problems involve accident prevention and safety hazards, fire safety and emergency systems, and medication management. While all deficiencies show correction dates, the same types of violations repeat across 2022, 2023, and 2024 surveys, suggesting ongoing challenges with maintaining consistent standards of care and safety protocols.
Sep 26, 2024Routine31
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 9, 2023Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have an externally vented heating system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, residentโs preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 7, 2022Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Have exits that are accessible at all times.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 28, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 18, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Nov 21, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Oct 16, 2024Routine
Based on observation and staff interview during the course of the survey, it was determined that the facility failed to maintain corridor doors in accordance with the Life Safety Code Section 19.3.6.31. Corridor 3 fire doors missing latch.. Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain firewalls in accordance with NFPA 101, 8.3.1.2. 1. Scab patches in the dry storage2. Fire stopping is needed in the ou.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Delayed egress door panic hardw.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7.1. Hallway 2 exit sign is pointing in .. Based on observation and staff interviews, it was determined that the facility failed to maintain wiring in accordance with NFPA 101 and NFPA 70.1. Open junction box in memory careNFPA 101 9.1.2 Electrical Systems. Electrical wiring .. Based on observation during the course of the survey it was determined the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:1. Oxygen storage door missing signage 2. Hall.. Based on observation it was determined that the facility failed to maintain the kitchen hood suppression system as required by NFPA 96, (Chapter 12, Section 12.1.2.3.1) and cooking appliance restraint as required by NFPA 54, 9.6.1... Based on observations and records review, it was determined that the facility did not have Fire Alarm out of service guidance in accordance with NFPA 101. 1. Missing time frame of when the sprinklers are down for 4 or more hours. 2... Based on observations and records review, it was determined that the facility did not have Sprinkler System out-of-service guidance in accordance with NFPA 101 and NFPA 251. Missing time frame of when the sprinklers are do.. Based on record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.61. Paperwork is missing 2nd and 3rd shift for first quarter, no paperwork for 4th quarter.. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The f.. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 99 and NEC 70. This was evidenced by:1. Extension cord around suppress.. Through observation during the survey, it was determined that the facility failed to meet the rubbish chutes, incinerators, and laundry chute requirements in accordance with NFPA 101, This was evidenced by:1. No inspection r..
Sep 26, 2024Complaint
A recertification survey with complaint #CO37358 was completed on 9/23/24 to 9/26/24. Seventeen deficiencies wer.. An Emergency Preparedness survey was conducted from 9/23/24 to 9/26/24. No deficiencies were cited. Based on interviews, record review and observations the facility failed to ensure residents consistently received food.. Based on observations and interviews the facility failed to ensure that residents personal funds accounts were manag.. Based on observations and interviews, the facility failed to ensure medications and biologicals were properly stored a.. Based on observations and interviews, the facility failed to ensure residents' personal privacy for one (#13) of one res.. Based on observations and interviews, the facility failed to ensure the services provided or arranged by the facility m.. Based on observations and interviews, the facility failed to maintain an infection prevention and control program des.. Based on observations, record review and interviews, the facility failed to ensure activities designed to support resid.. Based on observations, record review and interviews, the facility failed to ensure that a resident who displayed or w.. Based on observations, record review and interviews, the facility failed to ensure the residents environment remaine.. Based on observations, record review and interviews, the facility failed to honor resident choices for one (#8) of thre.. Based on observations, record review and interviews, the facility failed to provide a clean, comfortable and homelik.. Based on observations, record review and interviews, the facility failed to provide the necessary treatment and servi.. Based on record review and interviews, the facility failed to develop a comprehensive care plan for one (#25) of two .. Based on record review and interviews, the facility failed to ensure one (#34) of five out of 45 sample residents were.. Based on record review and interviews, the facility failed to ensure that one (#8) of one out of 45 sample residents w.. Based on record review and interviews, the facility failed to notify the resident' s representative when required for on.. Based on record review and interviews, the facility failed to report a resident to resident altercation that resulted in.. Based on record review, observations and interviews, the facility failed to ensure two (#91 and #66) of two residents ..
Jul 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jan 31, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Harmony Pointe Care Center
for profit
Chain Affiliation
Long Peak Operating Company
7 facilities nationwide
Chain avg rating: 3.4/5 ยท Rank 13 of 17
Ownership & Management
Owners
Harmony Pointe Snf Holdings LLC
Owner ยท Organization
Long Peak Opco LLC
Owner ยท Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit vivage.com
Medicare data downloads
Original nursing home datasets
CO CDPHE โ View Official Record
Public-record source of inspection history and licensure data shown on this page
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