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Nursing HomeMedicaid

Allied Services Skilled Nursing Center

Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.

303 Smallacombe Drive, Scranton, PA 18501327 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 43 Google reviews

5
4
3
2
1
Allied Services Skilled Nursing Center Nursing Home in Scranton, PA — Street View
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What this means for your family

This facility is highly effective for intensive physical rehabilitation, with several families reporting life-changing recovery for stroke and surgery patients. However, if you are looking for long-term skilled nursing, proceed with extreme caution; multiple families have documented serious failures in hygiene, feeding, and responsiveness to call bells.

Google Reviews

Google Reviews

43 reviews on Google
Families seeking intensive rehabilitation may find excellent results, as many reviewers praise the physical and occupational therapy teams for helping patients regain mobility after major surgeries or accidents. However, there are significant and recurring reports of neglect in the skilled nursing wing, specifically regarding inadequate hygiene, failure to assist with feeding, and unresponsive call bells. While the rehab hospital receives high praise, the nursing center faces serious allegations of understaffing and poor communication.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0Activities5.0Meds2.0MemoryN/AComms2.0Value1.0

Strengths

  • Exceptional rehabilitation and physical therapy teams
  • Effective stroke and post-surgical recovery care
  • Kind and professional therapy staff
  • Engaging activity programs for residents

Concerns

  • Understaffing leading to neglect of basic needs (hygiene, feeding, bathroom assistance) (mentioned by 5 reviewers)
  • Unresponsive call bells and long wait times for nursing assistance (mentioned by 3 reviewers)
  • Poor communication regarding patient status and medication availability (mentioned by 2 reviewers)
  • Inadequate dietary services and small food portions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(3)'19(2)'21(2)'23(6)'25(13)'26(1)

Distribution · 45 analyzed

5
17
4
2
3
1
2
3
1
22

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how the therapists work with residents on their recovery goals?
  • 2How do you ensure that call bells are answered promptly, especially during busy shift changes or overnight hours?
  • 3What is the process for keeping family members updated on a resident's daily health status and any changes in their medication?
  • 4Could you describe the dining experience, specifically regarding meal portions and how you ensure dietary needs are met?
  • 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

In two weeks he went from being unable to move without 2-3 people assist to being able to get out of bed with tools they taught him to use on his own to a walker and wheelchair.

Family of rehab patient · 2023☆☆☆☆

The therapist and nurses and Dr and staff our grear

Rehab patient · 2025★★★★★

Does not follow instructions given from hospital on easy to chew foods or needs assistance to eat etc. We would have to take shifts there to feed my grandfather

Family of nursing resident · 2025☆☆☆☆
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.40hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
PA
8.3%
Lackawanna
4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
93.4%
PA
87.1%
Lackawanna
86.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.7%
Better than Avg
Here
10.7%
US
14.4%
PA
17.6%
Lackawanna
15.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.1%
Mixed vs Avgs
Here
26.1%
US
19.4%
PA
26.0%
Lackawanna
27.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
15.4%
PA
17.8%
Lackawanna
18.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.6%
Better than Avg
Here
17.6%
US
19.5%
PA
19.9%
Lackawanna
22.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.0%
Better than Avg
Here
88.0%
US
81.8%
PA
69.2%
Lackawanna
68.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.7%
Better than Avg
Here
86.7%
US
79.7%
PA
68.7%
Lackawanna
70.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
PA
1.4%
Lackawanna
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (10.1)
8 complaint-triggered

Allied Services has recurring inspection issues with families filing multiple complaints leading to citations, particularly in care planning, medication management, and infection control appearing across multiple surveys from 2023-2025. While all deficiencies show correction dates, the pattern of repeated problems in core care areas and ongoing complaint-triggered investigations suggests persistent quality concerns families should carefully evaluate.

Mar 11, 2026Complaint
1
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 18, 2025Routine
9
0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 18, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 20, 2024Routine
10
0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 30, 2024Complaint
4
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 13, 2023Routine
12
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Allied Services Skilled Nursing Center

Organization Type

nonprofit

Ownership & Management

Owners

Allied Services Skilled Nursing Center

Owner · Organization

100%

Key personnel

Cooney, JamesW-2 Managing EmployeeBoyle, DouglasOfficer / DirectorConaboy, WilliamOfficer / DirectorDenaples, LouisOfficer / DirectorFranceski, GeraldOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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